Tillys

I purchased about $80 dollars worth of clothes and never received the package. I placed it on 6/1 and was told it was delivered 6/2. But I wasn't even able to view the tracking so I didn't know it was delivered. When I did contact them they said I waited too long and had to file a claim. Then waited a week just to hear back from them after filing said claim. They didn't even contact me, I had to contact them. After explaining my situation they reluctantly agreed to give me store credit but I DIDN'T EVEN GET THAT EITHER! As a single mom that $80 bucks really makes a difference and I'm really disappointed. All that hassle for nothing. I should've read these reviews before placing an order. Never making that mistake again. There are other companies that do care about their customers so I recommend taking your business elsewhere.

Return process is terrible! Its been 3 weeks. All Tillys customer service can tell me is that I returned the item. Not where the item is, if its been processed, if its on its way back to me, a tracking number or when I can expect it. This was a Xmas gift. I left a month for processing and I doubt Ill get it in time. The kicker is when I addressed the lack of customer service with the rep I was chatting with he "Ended Chat". Absolutely Terrible customer service. First and last time shopping at Tillys.!

They didn't send a $100 item and when I called to get it fixed they checked with their own warehouse to see if they sent it then said "Well we say we sent it so if you have a problem with it take it up with your card company."

I ordered a watch from Tillys. A week later, FedEx still did not show the delivery day. I chatted online with Tillys agents and was told to call them for a claim dispute, which I had no idea why. I called and was put on hold for over an hour. Finally after giving up and choosing the option to be called back, I was able to talk to an agent who told me he would file a claim with FedEx to dispute for the package, and let me know the result after 7 business days. So, now Tillys and FedEx are disputing over the missing package that is not my fault. I can do nothing but wait. Tillys refused to send me a replacement or a refund at this point. This is a terrible service and a waste of time. This is the first and also the last time I purchase anything from Tillys.

Tillys is a scam, I made sure they had my product and they charged me just so that three days later they email me saying that my item was no longer available. I called them and my bank. They deserve zero stars never shopping there again and it was my first time too... ‍ I don't recommend to shop there.

I purchased a pair of skate shoes at a Tillys in Cary NC, a store 3 1/2 hours from my home. When I got home that night, I saw that the security bar was still attached. I packed the shoes up and mailed them back to the address on the receipt along with the receipt. I called the store later in the day and was told that 1) there was no manager or customer service rep 2) they did not credit return purchases and 3) that they could not remove the security bar and send back. So essentially, due to their oversight in neglecting to remove the tag, I am out the shoes and the money. Awful company... avoid.