• Tinder

Tinder

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Overview

Tinder has a rating of 1.5 stars from 546 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tinder most frequently mention customer service, fake profiles, and phone number problems. Tinder ranks 726th among Dating sites.

  • Service
    145
  • Value
    148
  • Shipping
    63
  • Returns
    84
  • Quality
    132
Positive reviews (last 12 months): 3.4%
Positive
1
Neutral
0
Negative
28
73
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How would you rate Tinder?
Top Positive Review

“Great dating site if you're looking to hook up with...”

Jay M.
4/29/14

Great dating site if you're looking to hook up with someone who lives near you, but the possibility of running into someone after a really bad date is just too high. Love the video introducing the app though.

Top Critical Review

“They banned my account for no reason”

Apple love B.
9/1/24

They took £58.99 to ugrade my profile to Tinder Plus and then they immediately blocked me. Wouldn't explain why I was blocked after five requests and when I asked for a refund, pointed me at Apple, who of course said it was none of their business. In my opinion this is tantamount to theft. Scammers. Avoid them.

Reviews (546)

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Reviews that mention popular keywords

customer service (46) phone number (14) use tinder (46)
Thumbnail of user paulj85
3 reviews
16 helpful votes
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December 12th, 2015

Tinder started off great, it was aweomse plenty of women and men alike. Now you have to pay for it, and at least half the profile are robots trying to get you on cam shows. I deleted it now.

Thumbnail of user ak836
2 reviews
30 helpful votes
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October 15th, 2017

You cannot find a serious relationship here. Guys are creepy on this site. This one is going to doom. Not a good site for women who're looking for something serious.

Thumbnail of user yojairao
1 review
7 helpful votes
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September 17th, 2017

They keep giving you the same guys over and over even after you tell them NOPE you're not interested. Seriously and on top of that they charge you a fortune.

Thumbnail of user storms30
1 review
1 helpful vote
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August 8th, 2022

Tinder has blocked me without any reason of exact violation. I never even completed an account before I was banned. How could I violate any terms when I've never had an account?

Thumbnail of user jeffgoforthjr777
1 review
0 helpful votes
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July 14th, 2023

Paid for the subscription. Then going through the verification process and got banned. For absolutely no reason haven't even spoke to anybody. Paid for my subscription two days ago

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Quality
Thumbnail of user chriss289
1 review
6 helpful votes
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January 21st, 2016

Let me start by saying I like(ed) using this app and would continue to use it if customer support wasn't garbage. Ive been unable to log into my account for over 6 months now and keep getting an error message of please try again. So I contact tinder 6+ months ago and no answer, over and over no answer. Finally I get an answer back and its an automated response telling me to do all the things I explained I had tried to fix the problem. I respond back and I get the exact SAME response of steps to fix the error.
TL; DR FUN APP $#*! CUSTOMER SERVICE

Thumbnail of user samm1309
1 review
1 helpful vote
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June 5th, 2022

Tinder changed my gender to a man looking for a man although I'm a lady I was getting gay men matching me yet my photos were as a lady I tried to change my settings and then I get a lifetime ban no way of contacting tinder for all the hurt that's is caused me how rude guys were thinking I was dressed as a lady when I'm a lady and I get a lifetime ban disgusting

Thumbnail of user michaelo1526
5 reviews
5 helpful votes
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October 4th, 2022

You can't browse people locally, for 1 month is expensive and they match you with people in Melbourne when I'm in rocky, and you can't use tinder properly on laptop.

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Quality
Thumbnail of user maxl44
31 reviews
73 helpful votes
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April 17th, 2017

Unlike many thinks on Tinder. Dont have video feature on profile.
Limited for many thinks. Just average. Is kind of Free
But very limited app. The changes of success are very limited

Thumbnail of user samk717
1 review
1 helpful vote
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June 11th, 2022

The worst dating site. I can't even send messages as a gold member. Even if I became a premium member, all I can see is the girls' pictures. Worst customer services, too.

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Thumbnail of user cjeuf
1 review
2 helpful votes
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April 10th, 2021

First off, they will boot you for no reason. The sluts running around selling their bodies and using tinder as a pool for customers (and surely spreading diseases) are free to roam the site. This is essentially a legal sex site. I was harassed by TRANS and DRAG QUEENS DAILY. Paid $30/month, MALE looking for FEMALES, no further than 90 miles away -> what I got in return was homosexuals, drag queens, and transies that somehow made it past the crappy system tinder has; picks outside of the age range I specified (over 10+ years the selected age range) and picks from over 5,000 miles away (yes, I said 5,000). I also know a few women on this site, and they mentioned that quite a few men have harassed them and that multiple men are sending $#*! pictures through chat. Essentially, get a free tinder, add your number or gmail in a special way on the body of the paragraph, and you'll be good to go. If you pay for it you'll find out the hard way like I did that this app is phony. If you want sex, definitely add this app. If you want a good dating app, download Bumble. Lots of alcoholics and drug users, and women with 3+ kids at age 25. Good luck

Service
Value
Shipping
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Thumbnail of user bahrami
1 review
6 helpful votes
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September 18th, 2017

If you pay, you will get nothing. Nobody is there to help you and you will lose your money. As my experience, this site has nothing to present. Do not waste your time and your money with Tinder!

Thumbnail of user walters251
3 reviews
2 helpful votes
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August 17th, 2020

A scam bot got me when I first signed on to it. I payed for something and got ripped off. Can't even find a way to be refunded, if there is a way i can't find it.

Thumbnail of user adrianb232
1 review
0 helpful votes
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October 19th, 2020

I have been trying to CANCEL MY SUBSCRIPTION FOR THREE CONSECUTIVE MONTHS. I tried with my google account, with my apple subscriptions and through my Tinder account and it does not allow me to do it! This is insane, I do not use the app, nor the service and they are taking from my account $15 USD every month, it is just not fair and there is no way to contact them. I tried sending them a request through their website but the "protected by reCAPTCHA" does not work either, I really do not understand. This company is taking advantage of people and they should be hold accountable, starting at least with an easier way to contact customer support. WHAT A BAD EXPERIENCE!

Thumbnail of user afaubs
6 reviews
6 helpful votes
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January 2nd, 2022

CAN YOU JUST STOP TROLLING ME SOMETIMES WITH THE ADVERTISING EVERY 10 SWIPES RECCOMENDING TO SHARE THIS BUGGED APP IRONICALLY AND ACT LIKE THE MOST POPULAR BE BEING FUNCTIONAL AT LEAST INSTEAD OF ADDING BUGS AND SAYING TO SEND YOU A PRINTSCREEN AS IF YOU DONT WORK HERE?
IMAGINE PAYING FOR BUGS WHEN NO ADS ARE CLAIMED IN THE SUBSCRIPTION AND EVEN NO SUPPORT OR FIX
SMALL INDIE COMPANY WITHOUT MONEY TO MAKE IT WORK, TYPICAL GIANT ONLY FUNDING THE USELESS MARKETING TEAM AND THE REST UNEXISTENT

Service
Value
Quality
Thumbnail of user markm5483
1 review
0 helpful votes
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July 2nd, 2023

Hi Tinder Support Team,

Thank you for your response, even though it didn't address my issue. It's disappointing that you cannot provide support when users encounter problems with their Tinder experience, especially when money is involved. It seems that Tinder takes advantage of people looking for companionship by quickly taking their money for subscriptions and add-ons but offering no assistance when their experience falls short of expectations. It's unfortunate that you didn't offer any educational resources or attempt to troubleshoot the issue, whether it was the user's fault or not.

As someone who manages a customer success team at a fintech company in San Francisco, I'm deeply concerned by this kind of treatment of customers. Our team is expected to ensure that investors have a great experience and are equipped with the tools to be successful on our platform. If something isn't working as intended, we fix it. Our goal is for customers to feel positive about working with our company and to share their experience with others, potentially growing our customer base.

If your management team saw this exchange, I doubt they would consider it an example of quality customer service.

To be clear, I'm not angry; I'm just disappointed. As a result, I will be canceling my services with your company and switching to another app that will hopefully demonstrate more concern for creating an environment conducive to customer service and sensitivity to the fact that this app is about relationships - ironically, something that you just broke between Tinder and myself.

Best wishes,

Mark

Service
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Quality
Thumbnail of user robr385
12 reviews
16 helpful votes
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January 11th, 2022

Tinder is fine really if hooking up is your goal and don't expect to find quality since it does not exist on there. You will be bombarded with tons of single parents and very entitled people that probably should not be this way. I have used Tinder for a couple of years now and yes I did pay for membership during all that time so I do know what I am talking about, mostly just single moms and dads for that matter or people using very lame pick up lines that will make you cringe, but that's to be expected since they got them from Reddit. Also, it is awash with cheaters and "poly" people, talk about disgusting.

If you are looking for an intelligent conversation, a meaningful relationship or intelligence of any kind then do not use this app since you will be left disappointed and with a bad taste in your mouth. But on the other hand, if you are looking to hook up with a bunch of brainwashed dimwits then this is right up your alley.

The mainly negative thing i would say about Tinder, in general, would be their inability to get rid of the only fans and Instagram thots, it's very disgusting and they should look for simps elsewhere honestly, but they refuse to ban them.

Tip for consumers:
Do not use this if you are looking for an intelligent person or a person of good morals

Products used:
Tinder Platinum

Value
Returns
Quality
Thumbnail of user thania6909
1 review
0 helpful votes
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July 28th, 2023

Tinder is the go to app for digital scammers and fake profiles. I got scammed with digital currencies, I contacted tinder all they did was delete the profile from my matches, stay away from this app

Value
Quality
Thumbnail of user terryd284
3 reviews
9 helpful votes
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October 11th, 2021
Verified purchase

I've used Tinder off and on for a number of years. In the last year, the site/app has taken a big turn for the worse. First, they've reduced the benefits to paid users and removed at least one from free users. All in a grab for your money.

The worst thing lately is the number of fake profiles. The sad thing is that they could easily be removed. The most common thing is for the scammers trying to get your Snapchat. The profiles are in one of 3 different formats. 2 of the 3 could EASILY be removed/blocked with 5 minutes of coding on their part. The profiles seemed to be created programmatically, and simply putting a CAPTCHA on the signup would greatly slow their creation.

How many of these are there? In my 50-mile search radius, there are as many as 100 of these in a single day. Most days are 30-40. Tinder apparently doesn't care since it does nothing about them.

I attached one example. It's a country code (shows up as a flag in the app), "SC" and the Snapchat, another country code, and a random word.

Save your money. Create a free profile, but don't get sucked into paying.

Service
Value
Quality
Thumbnail of user peytc
3 reviews
0 helpful votes
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June 1st, 2017

A decent timekiller with a portion of laughing sometimes (the photo or the comments). However some people can make the experience really strange to me.

Thumbnail of user patrickl69
2 reviews
14 helpful votes
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January 23rd, 2017

Absolute joke, I am 6ft3 built like an athlete and reasonably looking yet I get no matches. Women on there are either deluded or fake/bots.
Yet I go down my gym and get 2-3 women looking at me...

Thumbnail of user peggyn2
2 reviews
8 helpful votes
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October 20th, 2016

I was scammed, not once but twice. These people steal photos and everything to pretend to be someone they are not. They ask for money. Never send money!

Thumbnail of user clairel29
5 reviews
120 helpful votes
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June 29th, 2016

I joined it but deleted it on the same day.
I have no interest in casual sex so the site was not for me.
I got 100s of messages from guys asking me for sex. I just deleted my profile right away.

Thumbnail of user simonp98
1 review
4 helpful votes
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July 5th, 2018

From the point of view of some 1 that wants more than a fling I realy like tinder. I use it with wejustfit and those 2 are the dating websites I like the most.

Thumbnail of user deepakk70
3 reviews
2 helpful votes
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May 25th, 2019

I live in a Extremist country where the ysage of tinder is minimal. Therefore it is hard to get the match. Although some people use it but majority is of girls.

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