• Tinder

Tinder

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Overview

Tinder has a rating of 1.5 stars from 546 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tinder most frequently mention customer service, fake profiles, and phone number problems. Tinder ranks 726th among Dating sites.

  • Service
    145
  • Value
    148
  • Shipping
    63
  • Returns
    84
  • Quality
    132
Positive reviews (last 12 months): 3.4%
Positive
1
Neutral
0
Negative
28
73
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How would you rate Tinder?
Top Positive Review

“Great dating site if you're looking to hook up with...”

Jay M.
4/29/14

Great dating site if you're looking to hook up with someone who lives near you, but the possibility of running into someone after a really bad date is just too high. Love the video introducing the app though.

Top Critical Review

“They banned my account for no reason”

Apple love B.
9/1/24

They took £58.99 to ugrade my profile to Tinder Plus and then they immediately blocked me. Wouldn't explain why I was blocked after five requests and when I asked for a refund, pointed me at Apple, who of course said it was none of their business. In my opinion this is tantamount to theft. Scammers. Avoid them.

Reviews (546)

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Reviews that mention popular keywords

customer service (46) phone number (14) use tinder (46)
Thumbnail of user michaelt3745
2 reviews
0 helpful votes
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February 21st, 2023

Good application, but errors with location and slow on iPhone, many scammers and strange people who ask you for help

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Thumbnail of user fredj177
3 reviews
0 helpful votes
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August 13th, 2021

This app is basically all romance scammers nowadays. So Sad, It use to be a great app. I think they should start screening people and clean it up.

Thumbnail of user justinr65
1 review
4 helpful votes
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February 21st, 2017

Waste of time picture are gone only get ten likes. Your app is bs figure it out. It can't be that hard otherwise shut it down.

Thumbnail of user olayinkaf
1 review
0 helpful votes
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September 3rd, 2022

After paying 25pounds for subscription, all I can get is an opportunity to like pics. Can't even send a message or get a match... so disgusting

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Thumbnail of user dima.life.now
1 review
1 helpful vote
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January 4th, 2023

NEVER BUY GOLD OR PLATINUM SUBSCRIPTION FROM THIS NOT-FAIR, EGOISTICAL COMPANY. TINDER = LOST MONEY. NO REFUND. NO SUPPORT

I used tinder as a paid platinum subscriber with an annual (12-month) subscription. After 4 months of use, my account was banned from Tinder without any explanation or warning. All my attempts to contact support and explain -
«Dear Customer Support, I signed up to find love and never had the intention to break any rules, I was polite to members as can be seen from my message history. My profile contains true information about me as well as photos. Please check my message history and you will see that I was always polite, the photos belong to me and the profile description is written correctly and politely, I can change something if I did wrong»

- to which I received the standard answer

"You violated the rules of the community, the answers in your case will no longer be provided, this is our last message»

…. REALLY? SERIOUSLY?

As a result, losing money and not being eligible for a refund from either Tinder or Apple because the payment was made more than 60 days ago. This is such disrespectful for a person who paid for a year sub. And did not even receive an answer why he was banned.
I would understand if I was being rude or if the photos were fake, but no, my profile was perfect and correct, and I was respectful in communicating with everyone on the platform.

Tip for consumers:
NEVER BUY GOLD OR PLATINUM SUBSCRIPTION

Products used:
Tinder Platinum

Thumbnail of user helens1289
2 reviews
0 helpful votes
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August 6th, 2022

I'm 30 and insanely attractive and literally I got three likes in the month I had it. Pretty sure they were not accounts as well. Site is dead as fk

Thumbnail of user samw218
1 review
0 helpful votes
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July 3rd, 2018

Id give the tinder site a 8 out of 10. Wejustfit is my fave at 9/10 but cupid is good to at 8/10 IMO

Thumbnail of user jobertr
4 reviews
15 helpful votes
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June 16th, 2019

This site is good to meet new people, looking for love and friendship but beware of some people have bad intension, scammers, poser etc.

Thumbnail of user justinl799
1 review
0 helpful votes
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August 9th, 2022

This mouse is really responsive and light weight. It got me into the Fortnite World Cup Finals. Make sure to like and subscribe.

-GHG Mercury

Tip for consumers:
Stay golden, Ponyboy.

Products used:
Logitech G Juice

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Thumbnail of user chase98083
2 reviews
0 helpful votes
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July 17th, 2023

I am utterly disappointed with the complete lack of effort and assistance provided by Tinder's customer support team. As a loyal user, I expected a company of their stature to prioritize resolving customer issues, but unfortunately, my recent experience with them has been nothing short of frustrating and disheartening.

Firstly, their response time was ridiculously slow. It took days for them to acknowledge my issue, which made me feel like my concerns were insignificant and unimportant. They seemed to have no sense of urgency or understanding of the impact their poor service had on my user experience.

Furthermore, when they eventually responded, their generic and templated replies showed a clear lack of interest in actually resolving my problem. It was clear that their support agents had no knowledge or authority to address any technical or account-related issues in a meaningful way. This not only wasted my time but also left me feeling like my concerns were overlooked and dismissed.

What bothers me the most is that Tinder portrays itself as a service committed to connecting people and fostering relationships, yet their customer support fails to reflect this mission. It gives the impression that they prioritize profit over the satisfaction and well-being of their users.

I believe that a company as prominent as Tinder should invest considerably more in its customer support infrastructure. They need to train their support agents to be knowledgeable, empathetic, and efficient in handling user concerns. Additionally, implementing systems to improve response times and offering personalized solutions instead of generic copy-paste answers would greatly benefit their users.

Overall, I am disappointed and frustrated with Tinder's lack of effort and assistance. I expected a company of their stature to provide adequate customer support, but unfortunately, they fell far short of my expectations. I hope they take this feedback seriously and make significant improvements in their customer service department to regain the trust and confidence of their user base.

Thumbnail of user claytonr10
61 reviews
313 helpful votes
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March 13th, 2018

If you're like me and you have severe social anxiety, you've probably tried Tinder or some other online dating app.
Hey look, Tinder is good for hookup culture. If you wanna find a guy/girl to hookup with and then forget about, this is the app for you. BUT... if you're on Tinder looking for true love, or looking for that soulmate, I would highly recommend looking for that elsewhere. You're essentially... erm... looking for love in all the wrong places. It's amazing what you can find when you approach people in person. The initial attraction is authentic.

And even if you do find romance on Tinder, it's not the good kind. It's the dead end kind. In most cases (And I said most, not all, before you get offended) of couples/matches who are made on Tinder, one of you usually ends up having some kind of emotional baggage that will one day rear its ugly head somewhere down the road. The result is seldom "happy ever after".

If you're afraid to meet people in person, I suggest talking to friends more often. Letting yourself go around people you feel comfortable with. Start by saying hello to someone you walk by on the street. You don't have to have a casual conversation, just say hello and smile. Preferably not someone you find attractive. This will increase your anxiety. Start by this and feeling more confident in yourself. But you won't find real love on Tinder or any online dating app. If anything, this will make things worse for your lonesome.

I just thought I'd put this out there for anyone who feels insecure or has anxiety, looking for REAL love, and is thinking of using Tinder. Plenty of people on Tinder anxious to find a real romance but I hate to break it to you, it's a false promise. Your chances of finding this on any online dating app are extremely slim.

Thumbnail of user classyg1
1 review
4 helpful votes
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April 8th, 2017

There are a lot of creepy people on tinder can you please ameliorate the app by categories creepy less creepy more classy etc

Thumbnail of user alexm192
3 reviews
3 helpful votes
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March 31st, 2016

Can't say that I seriously consider this app as helpful tool to meet the right person, but I like the fun it gives.

Thumbnail of user berts74
5 reviews
10 helpful votes
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May 24th, 2022

If your stupid enough to pay for this garbage, you'll will get exactly what you deserve. I recommend you save your money for a vacation on the moon.

Thumbnail of user rachaelb131
3 reviews
1 helpful vote
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April 28th, 2021

Me and my husband love this app, but if you are poly, beware of shadow banning. Sometimes we get a lot of matches and sometimes it is crickets.

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Thumbnail of user nethras
11 reviews
33 helpful votes
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December 1st, 2016

I believe it's one of the best dating applications if you check other options. I believe it can still be improved though.

Thumbnail of user pamelao825
1 review
0 helpful votes
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September 24th, 2023

These reviews of other people experiencing the same grief I did bring me comfort. I was having fun with the site until they banned me forever!

Thumbnail of user ngelan
1 review
0 helpful votes
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July 1st, 2021

I have been writing to the Tinder Support team for MONTHS now, my account had been hacked, yet they have not made the slightest effort to check my account.

Thumbnail of user cheryls67
13 reviews
10 helpful votes
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May 5th, 2016

I think this app is good. I didn't run across too many fake profiles, but I imagine that's a problem that's on all the dating sites.

Thumbnail of user logana11
3 reviews
6 helpful votes
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May 26th, 2015

This is a good app. Easy to use. Sometimes I don't get notifications for messages and location takes time to update, but I like the app.

Thumbnail of user alicem623
1 review
1 helpful vote
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February 11th, 2022

I am suing. They took my account away and won't give me a reason as to why. Very upset. Horrible app.

Thumbnail of user fyrenight12
1 review
0 helpful votes
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July 25th, 2023

Customer support is terrible never get an anwser only a copy paste of the same msg didnt get any explanation still confused...

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Thumbnail of user rebeccab2001
1 review
0 helpful votes
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June 5th, 2022

Took $75 from my bank account and I don't have a tinder account but haven't gotten a refund as of yet

Thumbnail of user manuelai2
20 reviews
17 helpful votes
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July 4th, 2023

Everyone looking for sex
Even the ones pretending to be good gentleman bla bla with moral values lies
Don't believe them
Don't meet anyone from here

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Thumbnail of user miat5
2 reviews
7 helpful votes
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August 18th, 2015

This app is total bull$#*!. All it is, is a bunch of men who want to get laid. Ugh oh and the spam is horrible.

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With 20 billion matches to date, Tinder is the world? ۪s most popular app for meeting new people.

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