• TitanPower+

TitanPower+

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Overview

TitanPower+ has a rating of 2.7 stars from 112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TitanPower+ most frequently mention customer service problems. TitanPower+ ranks 22nd among Mobile Phones sites.

  • Service
    68
  • Value
    69
  • Shipping
    71
  • Returns
    64
  • Quality
    64

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
11
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How would you rate TitanPower+?
Top Positive Review

“Value of money charger”

Peter P.
6/1/21

They are the best charger you'll ever use! I have gone through so many other ones that come apart at the plug it's so frustrating and then taping them up which doesn't last long either! These cables will never disappoint you. Works like a charm.

Top Critical Review

“Worst Customer Service Experience”

Chad W.
5/14/24

Customer service is one of the worst I have ever dealt with. I placed an order on April 26th and as of today (May 14th) my order has still not shipped. I have contacted customer support numerous times to find out why my order has not shipped and I get the same response which is "We have inquired about the status of your package with our shipping team and they will soon update us in this concern". After receiving this message I have yet to get any other response from them. I have ordered from them before and like their products but after this experience I will not be ordering anything from them again.

Reviews (112)

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titan power (25)
Thumbnail of user chadkwhite
1 review
0 helpful votes
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May 14th, 2024

Customer service is one of the worst I have ever dealt with. I placed an order on April 26th and as of today (May 14th) my order has still not shipped. I have contacted customer support numerous times to find out why my order has not shipped and I get the same response which is "We have inquired about the status of your package with our shipping team and they will soon update us in this concern". After receiving this message I have yet to get any other response from them. I have ordered from them before and like their products but after this experience I will not be ordering anything from them again.

Tip for consumers:
Order at your own risk.

Products used:
Customer Service. Have not received order yet.

Service
Shipping
Returns
Thumbnail of user keet3
19 reviews
29 helpful votes
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February 12th, 2024

I jumped through every hoop Titan asked when the cords didn't work to include sending a video & they wouldn't honor the return & refund of a recent gift. The cords were a gift to my mom. Now with my cords, the lights have went out on all my cords and don't work after 2 years. These cords were never mangled and stayed in my bedroom, living room & car. All of them stopped working at the same time. Buy Anker brand instead. I've never had bedroom, living room nor car chargers stop working but I thought purchasing fast charging cords would be better. I should have looked for Anker fast charging cords instead of googling. Anker now has Super Fast Charging plugs & cords that are superb sold on Amazon (anker portable outlet extender & the anker 543 c-to-c usb)

Tip for consumers:
Buy Anker because returns are easy even if you mess up

Products used:
C to C usb cords & lightening cords & car chargers

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Value
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Thumbnail of user joshuas968
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

I don't think this is a legit company. The website promises 2 week delivery to Australia. But I've been waiting 3 weeks and it hasn't even left China yet. In fact the shipping says nothing has been done since the order has been made. Starting to think I've been caught in a scam. Every time they email they say the same thing with no answers. Telling me to call my local post office, why would I do that if it hasn't even left the first country yet?

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Thumbnail of user hannahs230
2 reviews
2 helpful votes
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May 5th, 2020

Their website makes you think the product is coming from the states but it's coming from China. At least they provide tracking but it takes a very long time for anything to ship from China. I ordered two phone charger cables thinking it was only going to be a couple weeks but it's been almost a month and they haven't even left the manufacturer. I guess with such low prices and free shipping what did I expect huh? Very poor quality product.

Thumbnail of user markusf22
1 review
1 helpful vote
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October 15th, 2020

Like others said: what do you expect for a price like that? My opinion: stay away from that company! Marketing only, but neither in-time delivery nor customer support. Rather invest in found-raising, there at least you know from the beginning that you probably get nothing for your money...

Thumbnail of user peterp962
1 review
0 helpful votes
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June 1st, 2021

They are the best charger you'll ever use! I have gone through so many other ones that come apart at the plug it's so frustrating and then taping them up which doesn't last long either! These cables will never disappoint you. Works like a charm.

Service
Value
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Thumbnail of user michaelf2388
1 review
8 helpful votes
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February 26th, 2021
Verified purchase

Honest review - read here.

Absolutely awful, I brought 6 through the Black Friday sale, 2 were faulty on arrival. I had to send live videos of the wires not working before they'd allow me to send back for an exchange, the process was back and forth for two weeks via email. I'm still yet to receive the replacements and the customer services team now just ignore my emails.

They rave about their wires being super fast and purpose built for gaming, it's all LIES you cannot use these wires to charge while you game the bottom is too bulky it sticks out too far causing your hands to be in an uncomfortable position.

Finally to top it off their wires aren't compatible with most phone cases, therefore you have to take the phone case off to charge the bloody phone.

Absolutely avoid this product at all costs, cheap chinese products with a fancy marketing pitch, you're better off just buying from Ali Express at least you pay the cheaper price!

Tip for consumers:
Avoid

Products used:
6 x 1.8m wires

Service
Value
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Thumbnail of user tindral1
2 reviews
0 helpful votes
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January 26th, 2021

Almost 2 years I've been using the cable to charge my phone, it works perfectly. I bring it everywhere with me - all my previous cables were broken after less than a year, but this one is still working like a charm.

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Value
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Thumbnail of user keliahc
1 review
1 helpful vote
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March 4th, 2022

My charger is less than a year old and it has already come apart at the connection sight and it isn't a fast charger like they promised I hate leaving bad reviews but this isn't something I can just ignore

Thumbnail of user dsugden67
1 review
0 helpful votes
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August 1st, 2023

I always research items I purchase. Apparently I figured for a power cable why bother. Boy was I wrong. Everything you read in reviews about product not shipping is absolutely true. I wonder if I'll ever know if the actual product is any good... and apparently by reading other reviews I will never get refunded either. Buyer beware!

Shipping
Thumbnail of user carolh2252
2 reviews
0 helpful votes
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January 13th, 2023

I had 2 iPhone products that were just over a year old. I would use Titan cables to charge them. After awhile both iPhone products would not charge anymore. One was under warranty and one not. It's very expensive so please use the apple certified brand! It will save you your money.

Thumbnail of user alexanderr647
1 review
0 helpful votes
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December 15th, 2023

I have bought about eight of these USB-A to lightning cables. The ads say they are supposed to be indestructible. They have "lifetime guarantee".
It turns out that they are far from indestructible and so far I have been able to get a replacement cable for the ones that got broken.
Don't get me wrong, we have not mistreated the cables in any way, we haven't even tried doing pull-ups with them like in the commercials.
It turns out that the "lifetime guarantee" only applies for the first cable that you receive. Now, that all of my eight something cables have been replaced, they still keep breaking and the lifetime that is referred to is the lifetime of the first cable.

Products used:
Titan Power plus cables

Service
Value
Shipping
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Quality
Thumbnail of user chrish2598
1 review
0 helpful votes
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February 8th, 2022

I purchased 4 cables and 3 of which became faulty. I emailed customer service and their excuse is that "in some 'rare' situations they send out faulty cables". They asked that I provide them with a video or photo of proof of the faulty cable. After providing them with video proof of their defective product, I waited two days to follow up just for them to ask for more proof of the cables. Absolutely ridiculous. I'm speechless now. Just do yourself a favour and spend the extra money for the real thing. At least you get a warranty. Because that's what good company's do.

Service
Value
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Thumbnail of user richardnesich
1 review
0 helpful votes
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September 10th, 2023
Verified purchase

Titan claim to be the strongest charger. I have had it for 2 weeks and it already showing the colour wires behind the main rubber. The first week the fabric came off the main rubber. Terrible quality. It took forever to get here. I got better quality for less money from Amazon. I will never order anything from you again again

Products used:
Charger cable

Service
Value
Shipping
Quality
Thumbnail of user 1cvienneau
1 review
0 helpful votes
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July 26th, 2023

This company will blow up emails with trying sell you more once purchase but they do it want replace with there lifetime warranty! They are difficult to respond and then ghost me on instagram,Facebook and even my emails. I sent them photo that the chord separated at connection. They want me make. Video how do I do that with my phone at same time?

Tip for consumers:
Initially I thought good as the plastic end piece is strong . The connection malfunction was in the chord to the connection . It says lifetime warranty. I emailed them . I instagram them .I Facebook them they are ghosting me . They responded once wanting me to some how video my own phone with my phone to show .but I sent actual photo the chord and how it separated . Then no answers

Products used:
Power chord to iPhone

Value
Shipping
Returns
Quality
Thumbnail of user vaderlord80
1 review
0 helpful votes
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December 14th, 2023

I placed 2 orders for a total of around 100euros, I did not get a confirmation e-mail, only discount emails, I reached out to customer service and I have been told my email did not order anything, I sent them proof of my bank transfer and the emails they sent me, still waiting for a reply.

Will update the review accordingly

Tip for consumers:
That they dont ship the product

Products used:
I purchased multiple products and not even a confirmation email arrived

Value
Shipping
Thumbnail of user grevp
2 reviews
0 helpful votes
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June 26th, 2023

Further to my previous review, they initially sent me a faulty cable and I had to jump through hoops to get a replacement. The replacement has now failed and they are refusing to replace it. What an absolutely diabolical company they really are dont buy from them they dont even abide by their own warranty.

Products used:
Mobile phone charging lead

Service
Value
Shipping
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Thumbnail of user peterw1954
2 reviews
0 helpful votes
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January 14th, 2023
Verified purchase

They screwed me out of a $134 dollar order and customer service was no help. They are a SCAM operation. You will just get a run around with customer service. Almost 3 months, multiple emails and no product. Canned responses from Titan but no follow through. Gave me two FedEx Ground tracking numbers for same order then told me to check with the Post Office! SCAM OPERATORS

Tip for consumers:
Do not purchase from Titan Power Plus

Products used:
They never shipped my order just took my $134

Service
Value
Shipping
Thumbnail of user johns12397
2 reviews
0 helpful votes
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April 29th, 2023

I bought 2 cables and neither worked. I contacted their support team, they are useless. Appearantly they believe I am a crook trying to scam them. No resolution just a lot of hoops to jump thru. I left a one star review on their site which has been deleted. They only have 4 and 5 star reviews. Looks like I'm out $20.00 and am in possession of 2 useless cables. Below is their response to me. Am I the crook?
Since we do not offer return shipping, we usually allow for images to be sent through. However, due to recent exploits being uncovered we now require a video to be sent through showing the current date within the video or show the order confirmation on the phone screen.
This is 3rd email from them:
We are willing to send a replacement for your smart cable. However, we may need your cooperation as well. Kindly send us a video showing that your smart cable is connected to your device and see if the same error prompt appears.

Tip for consumers:
Beware of sites full of 4 and 5 star reviews and are full of themselves

Products used:
USB to USB-C charging cable

Thumbnail of user kiranh11
1 review
0 helpful votes
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March 13th, 2022

I was already using a pretty decent charger but was tempted to check this brand out as my friend was speaking so highly of it. It was quite affordable so I managed to do that. I was shocked at the difference of speed and considering that the one from Titan is much cheaper makes it even more impressive.

Thumbnail of user mikek1378
1 review
0 helpful votes
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March 4th, 2022

Avoid this company. I asked them BEFORE I ordered a cable, which cable would fit my phone. After they told me, I ordered it. When it came and didn't fit, I contacted them. At first they offered me a discount to buy a different one. After several emails, and my sending pictures, they finally sent me a different cable. That one didn't fit also. After over a week of back and forth emails, including me sending a requested video of the cord not fitting, they then told me the first cable fits my phone. I'm done arguing with these idiots that refuse to refund my payment. STAY away from these shysters.

Tip for consumers:
Avoid

Products used:
None fit

Service
Value
Shipping
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Thumbnail of user patrickl368
2 reviews
3 helpful votes
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January 26th, 2022
Verified purchase

My order was placed on 4 Jan and to date (26 Jan) it has not left the factory. I queried this over 2 weeks ago and they told me it was with Australia Post and gave me a tracking number. However, the tracking number is false; Australia Post does not recognise the number and TitanPower's website still shows the product as "order ready" not "in transit". Given this experience I cannot believe the positive reviews on your site and the negative reviews all support my experience

Tip for consumers:
The positive reviews for Titan Power Plus mostly sound fake. How do we know they are genuine. I am sure they could get 20 or 30 people with face book accounts to help them create excellent reviews. Maybe I am a cynic but in this case the positive reviews are laughable.
To be fair I have now received the cables and satisfied with the quality and price. My only complaint now is delivery time. I would have preferred to know it would take up to 60 days rather than the B/S that it is on the way

Products used:
Smart Cables

Value
Quality
Thumbnail of user annmurrayj
1 review
1 helpful vote
  • Send Message
February 28th, 2022

I really liked the cables. I ordered 4. After 4 months, one broke; it frayed at the connection site. I saw they had a lifetime warranty. I sent a note via the website. Nothing. I then sent an email. Nothing. Called. They answered! But it was a recording saying to submit a note via the email or website. Tried again. Sent pictures. And again and again. Nothing. Don't know if they are even in business anymore. Lousy, lazy, deceitful company. I would have added a picture and my receipt but the option below doesn't WORK!

Tip for consumers:
Don't buy from them unless you are ok with expensive products that break and companies that don't return emails, calls and notes.

Products used:
Cables. Said it was lifetime warranty but when I contacted them about a broken cable, they are silent. What a bunch of crooks.

Service
Value
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Thumbnail of user clauded88
2 reviews
0 helpful votes
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December 7th, 2022

Beware of their statement that" This will be the last cable you'll ever buy" because I have bought over a dozen of these and one by one they are all failing. Yes they get replaced but they keep failing. Now its got to the point that they wont even replace them anymore because apparently, they only replace them once... They are not as good as they say. I can accept if one or two fail out of all the ones I bought, but eventually, they have all failed... They aren't cheap cables I I would have thought they would have lasted longer than they do. Im sure they're are many other alternatives out there. Do your research.

Service
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Thumbnail of user anasiab
1 review
0 helpful votes
  • Send Message
August 10th, 2021

I've had my Titan charging cable a while now and it's great. It has decided to stop working but they have sent me a new one immediately! Nice and friendly customer service who go out of their way to help. Thank you.

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2.7
112 reviews
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