• TJ China Freight

TJ China Freight

Is this your business?
Write a Review

Overview

TJ China Freight has a rating of 4.9 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TJ China Freight most frequently mention customer service, transport goods, and forwarding services. TJ China Freight ranks 26th among Freight Forwarding sites.

  • Service
    35
  • Value
    35
  • Shipping
    35
  • Returns
    35
  • Quality
    34
See all photos
How would you rate TJ China Freight?
Top Positive Review

“Excellent customer service”

Cyrus C.
4/3/23

TJ China freight is a great choice for businesses that need to transport goods internationally. Their team is very experienced and knowledgeable about the industry, and they always provide excellent customer service. They are always available to answer any questions or concerns I may have, and they always ensure that my shipments are delivered on time and in good condition. I have been using their services for a few years now, and I have always been very satisfied with their level of service.

Top Critical Review

“Fraud!”

Ib M.
8/13/21

From first hand experience I confidently say: stay away! I'm shipping a 20GP container with personal belongings from Shanghai to Middle East; and with the post COVID unbelievable high freight rates intended to look for the lowest possible, and here I found this company. After almost a month of lots of broken promises from their end to make a vessel booking, finally they claimed they did so se proceeded with loading. After they picked up the container and they had ALL the cargo detailed packing lists and commercial invoices that I personally revised multiple times and insisted to send to them multiple times to avoid troubles, yet on the night pre vessel departure date it was the disaster! They claim "customs are selecting the container for inspection", and before the end of the weekend day "working hours" they put me at the corner threatening to either pay an extra 1328USD because "they found special way to clear container" or if not my container will go through "regular way and won't catch vessel and I have to wait"! Without any explanation or further justification other than illegitimate claims that "there are some undeclared cargo"! So who's fault if that's true: me who sent them all cargo 100%, or theirs who probably didn't bother to fully declare what I sent them aiming to fish for opportunity to ask for bribe between them and their corrupted customs friends, if at all this whole inspection thing is true and not another lie of their endless lies. So due to the lack of any justifiable reason for such HUGE bribe and due to the principle of avoiding bribes when you have nothing to hide and because I shipped before three times more goods and containers without such claims and troubles so I refused to pay; at least initially, but actually I was worried last minute so I accepted after lots of heated negotiations but then they claim "it's too late now", their so-called "customs relations" gave them deadline and now is gone, so I have to wait and won't catch the vessel next morning! I was so pissed but unfortunately had nothing to do! And since then, the 17th of July 2021, and till today, the 13th of August, almost a MONTH passed, and they haven't moved a bit in my cargo clearance! Every now and then they claim something new: one time they ask my suppliers that there are 3 samples of masks illegal for China so-called "anti-epidemic restrictions"; not true because China exports million of masks everyday not just three freaking samples! False claim and it's sample not even a cargo within a whole 20'container of other variable cargo! Then another lie they claim customs now asking all suppliers for VAT invoice, another illicit request because all goods are bought in USD and to be exported not used in China, just like when you buy from China at Amazon or eBay you don't pay China VAT, you only pay your own home country VAT! So another false! Then they took forever to recollect repeatedly commercial invoices from all suppliers that we already sent them multiple times before; but of course fraud gangsters like those they have to find always a way to linger and drag things to serve their purpose that I'll come to. All this they claimed my container went to something called "contraband cargo bureau" in China customs! Finally last week they claimed that cargo now sent to legal department of China customs and now EACH suppliers will be called in to customs to physically come to clear their goods! Unbelievable and cruel, because by this they knew that no supplier will dare to do such, and even if did, they won't have the time or means because all suppliers are all over China at different providences far away from Shanghai so making such request is basically putting me again at right corner to blackmail me, but this time with no way out! This is a true story, my container destiny in those gangsters thieves is still unknown and I pray everyday that it gets out of their hands and they get what they deserve. I felt obligated to warn all international customers about this particular company. Please don't do like me, don't be fooled by cheap prices in freight forwarders in China particularly not this one, do yourself a favor and dig more or even pay little extra and save yourself all this endless hassle! Remember, in China is not like anywhere in the world, if something you own is stuck this way, there's no easy way to get it unstuck! So avoid at the start to get anything you own stuck there at all! Their other websites are: https://www.tj-chinafreight.com/ http://taijie.en.tradeb2m.com/ https://www.tjchinafreight.com/ And they're also member of freightnet.com Stay away!

Reviews (35)

Rating

Timeframe

Other

Thumbnail of user averies1
1 review
0 helpful votes
  • Send Message
April 29th, 2023

The communication from TJ China freight is great. They are always up to date with the latest regulations and requirements, which gives me peace of mind knowing my shipments are in good hands.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dakotaw198
1 review
0 helpful votes
  • Send Message
April 24th, 2023

TJ China freight is a great choice for anyone who needs to transport goods internationally. Their team is professional and experienced, and they always make sure that my shipments are arranged well.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sonnyh48
1 review
1 helpful vote
  • Send Message
March 2nd, 2023

My cooperation with TJ China freight has been very happy. They are very polite and responded promptly. They also gave me a lot of professional advice. Everything was to my satisfaction every time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user khaleesio
1 review
0 helpful votes
  • Send Message
April 27th, 2023

If you need to transport goods from China, Tj China freight is good forwarder partner. They are a trusted and reliable freight forwarder that always puts the needs of their customers first.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kendallh98
1 review
0 helpful votes
  • Send Message
April 24th, 2023

So far so good! I have used TJ China freight for more than 3 years now and they have always exceeded my expectations. They are reliable, responsive, and provide excellent customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johannar115
1 review
0 helpful votes
  • Send Message
April 30th, 2023

Legendary customer service! Great workaround if you have huge volume and want better prices on shipping. Have used them twice and everything has been super easy and fast.

Service
Value
Shipping
Returns
Quality
Thumbnail of user phoenixr17
1 review
1 helpful vote
  • Send Message
March 2nd, 2023

This is my first time to cooperate with TJ CHINA FREIGHT. I have a good experience. They are very considerate. They are willing to help with even if this is not their problem

Service
Value
Shipping
Returns
Quality
Thumbnail of user christianb660
1 review
0 helpful votes
  • Send Message
April 17th, 2023

Tj China freight is amazing in worry-free service and pricing! Will use them going forward without any question. Highly recommended!

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about TJ China Freight?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about TJ China Freight?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business