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TJ Maxx has a rating of 2.2 stars from 480 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TJ Maxx most frequently mention customer service, credit card, and free shipping problems. TJ Maxx ranks 12th among Department Store sites.
I bought this professional manicure set from beurer and the quality is amazing, I got for such a good price at tj maxx, here you can find amazing things such as this. I am in love with this machine and can't wait to get my nails done with it, it comes with so many things recommended 10/10!
Recently I ordered three things from TJ Maxx on line. One item I was told would not be received with no explanation. The second order was for a set of two lamps. It took me an hour to unpack the lamps. Another 30' to put them together. Guess what! One of the lamps didn't work. I returned the lamps to my local store in Ypsilanti, MI. I was told they couldn't take the lamps back because since one didn't work they couldn't put it on the floor. Wow! I didn't break the lamp so I would be punished for returning a defective item? The cashier called the manager who ok'd the return and off I went, somewhat satisfied. The second item was 2 outside chairs described as dining chairs online but when they arrived they were very low, like beach chairs. These were heavy and I needed to get help to return them. In the store the cashier once again contacted the manager. This must have been a different manager. After quite a long wait the manager appeared and immediately began scolding me. Is that how she was trained to assist and upset customer? If so, something is drastically wrong with the training. After much nastiness on both sides the manager finally agreed to take back the chairs even though, according to her, they should have been sent back by Fedex. Despite the outcome I wanted, my interchange was so unpleasant that I will not again shop at TJ Maxx. There are many other stores who know how to treat customers and who hire managers that are kind and understanding.
From time to time i find really cute clothes here i dont mind looking trough close so this store is great for me.
Date of experience: June 22, 2015
I go there all the time for myself and my gifts for family. The stores are clean, well laid out and have a great variety of items.
Date of experience: April 10, 2017
I am a name brand shopper with a champagne taste and beer budget! My kind of store including Marshalls and Home Goods!
Date of experience: January 22, 2015
Got there with daughter she walked out with many items at a better price than at other places, so I like them.
Date of experience: October 16, 2016
You can't just get your damn order. I just keep ordering the same things. After almost a week they just cancel the order.
Tip for consumers:
Don’t shop online
Products used:
I still didn’t get my order
Date of experience: August 13, 2021
They don't warn you before buying, only afterwards that shipping takes a ridiculously long time. I ordered more than two weeks ago and nothing.
Date of experience: October 21, 2021
Shipping is awful. Been more than two weeks still have not receive my purchase. They had shipping issues way before covid and wildfires.
Date of experience: September 26, 2020
One of my favorite stores ever. Great great brands at much much lower prices and the shoe area is really awesome
Date of experience: January 16, 2017
Love, love shopping here. It is like one stop shopping. I can always find great things and unique gifts. Wonderful store.
Date of experience: October 29, 2015
So I frequent TJ Maxx often but because of today's experience I will never shop there again. I had been to the store 2 days in a row and I normally shop at TJ Maxx when up north so I thought the Florida one wouldn't be any different. I picked out a few outfits and found this nice red romper I like but with many of the different items on the floor it was a bit disorganized. I found 3 of the same rompers with different prices so naturally I took 2 of them to the clerk during check out. At check out I asked the clerk why the same outfit had 2 different prices. Naturally I want the one on clearance but they both were on clearance. I asked the clerk why this was and I'd like the bigger size. She told me she couldn't sale the bigger size for the clearance price because it has been in the store as long as the other. Mind you same outfits. I felt like I was being cheater and that there are getting over on shoppers asking the same outfits for different prices. I simple perchased the outfit and told the clerk I wouldn't be shopping with T J Maxx again!
Date of experience: July 31, 2020
I have this credit card for years and never late on payment. I pay directly from my checking bank account electronic due on 22nd every month. I found out today I got charge for $25 late fee because TJMaxx did not receive a payment, contacted them and mentioned that my bank have a record released to their account on 10/22, but they told me I have to pay ahead of 72 hours for their end to process the payment. WTF? I am very upset with this charge and most of all the way they tell me of their processing even though they can see my payment history that I always on time. I closed the account as we speak and they just lost a customer. They probably don't care, but I rather do business with all the credit card instead of them. I enjoyed going to their store, but not so much now. MAKE SURE YOU PAY 72 HOURS AHEAD PRIOR FOR TJMAXX TO POST THE PAYMENT OTHERWISE YOU WILL BE CHARGED $25.
Customer service at the store is great but not so much for customer online. Very disappointed of TJMaxx and you are suck.
Date of experience: October 23, 2020
They asked me for a passport for a return without a receipt she was awfully rude about it and I don't think I will be coming here again.
Tip for consumers:
Do not use them.
Date of experience: February 20, 2022
Cheep clothing and
Items for a higher price poorly made. Send our clothing factories back to
America and we will have great items again
Date of experience: December 20, 2017
This store is still over priced and last time I was in the store, it was a mess stuff every where nothing where it should be disappointed
Date of experience: January 5, 2016
I have bought so many name brand and great brand new things there. Cologne, jeans and shirts, my whole closet is from there
Date of experience: March 5, 2017
Originally I was very happy with my shopping experiences but not with my latest two purchases. I am certain I wont shop/order from this site again.
Date of experience: February 22, 2018
I have made at least a half dozen purchases from this site since theyve opened. Its like shopping in the store except you dont get to try items on. I usually get free shipping and they arrive in a timely manner and you get an email letting you know when its shipped so you can track it and know exactly when to expect it. Anything I dont like I take to the store to return but you can just send them back and it isnt an ordeal. Love this site!
Date of experience: February 14, 2018
I purshased 10 bags online and I received them in bad condition. I'm so disappointed and cannot return
Tip for consumers:
Be careful online shopping , the product can come in bad quality
Products used:
Only 2 of 10
Date of experience: October 7, 2022
Tj maxx do no give any veteran's/ police / senior discount. They only give a discount for seniors in one store in Florida's.
Date of experience: August 1, 2022
This dumb store rang up are game and put it in a bag and we don't have it the lady who did it wasent even paying attention.
Date of experience: December 4, 2021
I shop here from time to time. Great service and customer service is always willing to help me find what I am looking for.
Date of experience: March 27, 2015
Love TJ Maxx! They have everything you need for every season! I love the handbags and shoes! Every style and size you need!
Date of experience: January 20, 2017
I ordered a Calpak Verdugo 20 in carry on form TJMaxx online. When it arrived I noticed that they had sent me a larger piece of luggage. Indeed, they sent me a 24 in which is not approved for carry on. I went through several sites and even shopped in stores looking for the right luggage. My husband and I are leaving for Spain in two weeks so I ordered it 3 weeks ahead. We are down to 2 weeks now that it has arrived. It really pissed me off that 1. They don't have 24/7 call line for problems as such 2. When I did call all they could do was "launch an investigation" to see where it went wrong. They said the "best" thing for me to do is to return it for a refund and call back on Friday (it's Wednesday) for an update on the investigation. Uhhh how about no! What if you actually did your job and just refund me right then and there and get me a new product. Of course they couldn't because guess what. THEY DON'T HAVE ANYMORE. So either my luggage went to someone else or they sold me something that was out of stock. I wanted those specific pieces, styles, and colors. They told me I could not speak to anyone above them because they wouldn't have any of the answers either. It is safe to say I will NEVER EVER shop at TJMaxx again and I will NEVER recommend them to anyone.
Date of experience: April 25, 2018
Generally not impressed with their prices. I visited the store and staff was helpful... a few deals throughout but nothing to lose your panties over.
Date of experience: September 15, 2015
They send emails with free shipping all the time which we know is very important. Their site has limited items but still great selection.
Date of experience: December 14, 2015
Good deals and have never had a problem redeeming one of the coupons. Will continue to use Groupon when necessary.
Date of experience: February 25, 2017
The TJX Companies is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide.
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