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TJ Maxx has a rating of 2.2 stars from 480 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TJ Maxx most frequently mention customer service, credit card, and free shipping problems. TJ Maxx ranks 12th among Department Store sites.
I bought this professional manicure set from beurer and the quality is amazing, I got for such a good price at tj maxx, here you can find amazing things such as this. I am in love with this machine and can't wait to get my nails done with it, it comes with so many things recommended 10/10!
Recently I ordered three things from TJ Maxx on line. One item I was told would not be received with no explanation. The second order was for a set of two lamps. It took me an hour to unpack the lamps. Another 30' to put them together. Guess what! One of the lamps didn't work. I returned the lamps to my local store in Ypsilanti, MI. I was told they couldn't take the lamps back because since one didn't work they couldn't put it on the floor. Wow! I didn't break the lamp so I would be punished for returning a defective item? The cashier called the manager who ok'd the return and off I went, somewhat satisfied. The second item was 2 outside chairs described as dining chairs online but when they arrived they were very low, like beach chairs. These were heavy and I needed to get help to return them. In the store the cashier once again contacted the manager. This must have been a different manager. After quite a long wait the manager appeared and immediately began scolding me. Is that how she was trained to assist and upset customer? If so, something is drastically wrong with the training. After much nastiness on both sides the manager finally agreed to take back the chairs even though, according to her, they should have been sent back by Fedex. Despite the outcome I wanted, my interchange was so unpleasant that I will not again shop at TJ Maxx. There are many other stores who know how to treat customers and who hire managers that are kind and understanding.
Worked with them part-time/good employer-honest! From a former marketing expert and mgr! What more do you need to know?
Date of experience: April 10, 2017
Some stores occasionally have not so friendly associates, but overall we love this chain, including Marshalls.
Date of experience: June 13, 2015
Im not really sure how to feel about T. J. Maxx, the prices isnt the best and most the stuff is out of stock then the shipping is expensive
Date of experience: November 1, 2017
I like the variety of merchandise they get in, but still a bit pricy on some clearance items. All in all a great store.
Date of experience: February 4, 2015
The store is so messy with terrible service the place is so unorganized if u don't want to get COVID don't go there so many people are near at all times
Date of experience: October 24, 2020
This Carmel popcorn from popcorn factory Made my granddaughter and I stomach very upset and would not recommend and should not buy it.
Date of experience: August 2, 2020
Known in the UK as T K Max. They are a buying adventure like hunting for buried treasure - wonderful.
Date of experience: January 17, 2015
I really like shopping at Tjmaxx I find a lot of goods there! And I like the people there to! They are very nice the girls are fantastic.
Date of experience: April 1, 2017
Waited in line for 20min, 2 people working behind a register on busy Saturday afternoon. Manager Pedro, was rude.
Date of experience: May 21, 2016
Tthank you T. J Maxx to be around. Good products, price and service. When I ordered online always arrive without any problems.
Date of experience: October 20, 2015
I love TJ MAXX which is related to Winners in Canada. Only complaint is the removal of plus sized clothing from Winners. Boooo!
Date of experience: February 9, 2016
Love the housewares department where you can get BPA free Sistema storage containers for half the price. Great place for deals.
Date of experience: January 18, 2016
TJ. Maxx ame Marshalls are owned by the same company, so everthing is much the same at both, except T. J Maxx has some jewelry,
Date of experience: March 21, 2018
I purchased 14K cross ring from TJMaxx it's so pretty looks just like the picture! Love it! Thank you TJ Maxx!
Tip for consumers:
Very good
Products used:
Jewerly
Date of experience: August 29, 2021
Great small stores with plenty of good "STUFF" and the ones I've visited have had very friendly staff! Prices are fair!
Date of experience: June 12, 2017
Ever since I was little I always wanted to work here at tjmaxx and finally the day came where u turned 16 and was finally able to work! I got hired and everything was perfect, got along with everyone and everything was just fun!… after a while this girl that worked with me had her boyfriend join tjmaxx as well. They were through some stuff that they both told me and I decided to keep talking to both of them. After a while they both started talking bad about me,laughing and making faces at me and even physically started hitting me. I swear to you I went to ALL the managers to talk about it and you know what they did nothing ABSOLUTELY NOTHING. I just decided to keep working there and hopefully everything would end. It got to the point where I was going out to my lunch and once I had 2 min to get back to work the same girl that literally worked in the MORNING WHILE I WAS THERE, popped out of no where with her boyfriend! She punched me.Screamed at me and told me all these things which I have all saved in my camera roll. Her boyfriend even called out just to go and see like really?!. After I went back to work and told the manager I couldn't work there because it was THE 3-4 TIME I HAD TOLD THE MANAGERS ABOUT IT AND THEY DIDNT DO $#*!!. Now I'm here looking for a new job while the other girl is still working there like if nothing happened. The only thing the manager cares about is her credit cards and money.
Date of experience: July 12, 2023
You can find most name brand/designer labels here. The prices aren't too bad. Great finds on furniture/knick-knacks.
Date of experience: May 15, 2015
TJ Maxx at Colesville Rd Silver Spring is the worst store you can visit. Bad customer services, you ask for help and they see you with bad actitud.
Date of experience: September 9, 2022
Love this place. Great products and great prices. Try to get there once a week or every two weeks.
Date of experience: October 13, 2016
I love this store but I do think they are a little to high on their Price's
Date of experience: November 18, 2016
"Communication is the Key"
I am a Merchandise Coordinator & have been employed at TJ Maxx for more than 3 years. The company stopped allowing quarterly Store Meetings at which all associates were encouraged to attend. They also stopped supplying walkies & head sets for associates & managers to use.
First, to be clear, I love working for TJ Maxx. It is the most rewarding job I've ever had. Because I do, I want to express three concerns I have and many, if not all my associates have: Store MEETINGS, WALKIES and FUNDRAISING. Meetings and walkies are VERY, VERY significant toward good communication, and good communication results in EXCELLENT customer service. Our store associates & customers have noticed the negative effects of inferior communication over the past few months. The Help Desk is NO HELP. The few replacement walkies provided to us do not work. We would rather TJ Maxx NOT become a "Walmart" or "Belk" store, where every need or announcement is said over the Public Address System. The walkies aid in GREAT associate efficiency and EXCELLENT customer service. The store meetings really helped associates to bond and were so significant toward growth in knowledge. We could ask questions. We discussed any difficulties. We discussed solutions to those difficulties as one united group.
Lastly, we cannot raise funds inside or in front of our store for very worthy charities such as Relay For Life and Strides Against Breast Cancer. It puts a lot of stress on associates to try to find ways to do fundraising. It takes many hours away from the store to have any success in raising funds.
Please, PLEASE express the WORTH of your TJ employees and customers by giving back store meetings and enough walkies per number of associates in working condition. Help your dedicated associates to be successful for very significant charities. Thank you.
Date of experience: February 21, 2016
Another great place to find great deals for amazing prices and they even offer a 30 day layaway.
Date of experience: August 16, 2015
I love T J Maxx! I always find great deals in women clothes and house holdown items.
Date of experience: March 4, 2015
Like the fact you can fine thing from all over the world at low price
Date of experience: April 6, 2016
I've found some very very nice deals on quality and stylish clothing over the years!
Date of experience: February 5, 2015
The TJX Companies is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide.
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