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TJ Maxx has a rating of 2.2 stars from 480 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TJ Maxx most frequently mention customer service, credit card, and free shipping problems. TJ Maxx ranks 12th among Department Store sites.
I bought this professional manicure set from beurer and the quality is amazing, I got for such a good price at tj maxx, here you can find amazing things such as this. I am in love with this machine and can't wait to get my nails done with it, it comes with so many things recommended 10/10!
Recently I ordered three things from TJ Maxx on line. One item I was told would not be received with no explanation. The second order was for a set of two lamps. It took me an hour to unpack the lamps. Another 30' to put them together. Guess what! One of the lamps didn't work. I returned the lamps to my local store in Ypsilanti, MI. I was told they couldn't take the lamps back because since one didn't work they couldn't put it on the floor. Wow! I didn't break the lamp so I would be punished for returning a defective item? The cashier called the manager who ok'd the return and off I went, somewhat satisfied. The second item was 2 outside chairs described as dining chairs online but when they arrived they were very low, like beach chairs. These were heavy and I needed to get help to return them. In the store the cashier once again contacted the manager. This must have been a different manager. After quite a long wait the manager appeared and immediately began scolding me. Is that how she was trained to assist and upset customer? If so, something is drastically wrong with the training. After much nastiness on both sides the manager finally agreed to take back the chairs even though, according to her, they should have been sent back by Fedex. Despite the outcome I wanted, my interchange was so unpleasant that I will not again shop at TJ Maxx. There are many other stores who know how to treat customers and who hire managers that are kind and understanding.
I love this store I always find something to buy when I go here:)
Great Place & Employees are so nice
Date of experience: July 2, 2015
I'd always shop here because it's a convenient one stop shop with great prices.
Date of experience: October 30, 2015
Tjmaxx is now online! I am so excited this is amazing! One of my favorite stores!
Date of experience: April 17, 2014
I really like their store. I don't think I have ever purchase anything on line. Good place to shop.
Date of experience: August 31, 2016
I shop online a lot, and this is one of my favorites. I can always find a good deal!
Date of experience: June 9, 2015
Love to buy home items and accessories. Unique items at great prices.
Date of experience: March 3, 2015
Top of the heap of the discount "Goodwill" type stores. Like a yard sale that never ends.
Date of experience: June 27, 2016
I buy all my gifts for my grandchildren at TJ MAXX. Great quality clothing. Great return policy
Date of experience: June 15, 2015
Brought a jacket to return 2 weeks after purchase Tags still attached and receipt in Tj max bag The cashier said the tag which was still attached all 3 tags was not the correct tag I explained that I tried the item on and it didn't fit I put it back in the bag with the receipt She said it didn't matter the tag didn't match the item and it was at her discretion whether to except a return or not I explained it again the tag was still on the item and the receipt matched the tag She said again I will not take this return and went to the back room Me in total disbelief asked for her name The young cashier afraid to give me her name called her to come back to the cashier area station She sent another woman to talk to me who basically said the same thing If the tag doesn't match the item we can't take it back I explained the tag is attached so it might have been missed tagged and that's not my fault they found the same item in a different color marked $24.99 I paid $29.99 because that was the tag on the item I was offered no solution just a sorry can't except this return A gentleman who might have been the supervisor I don't know because both women told me they were supervisors told me to give him my card and walked back with a return receipt I thanked him and asked if it was possible that someone mistagged this item as that would be the only reason as the tags were still attached and my receipt matched the tag He said possibly I still haven't gotten the return money in my bank account so hopefully I see it soon and don't have to fight to get my money back I'm not sure how you know if the right tag is on an item Maybe these people should learn how to solve problems Not offer an kind of solution just sorry tag doesn't match the item please leave Worst customer service I have ever seen Tj Max should be ashamed of their Niagara Falls NlY store
Date of experience: September 22, 2023
I always find good discounts and good quality as well.
Date of experience: August 27, 2015
Fashion and Home Goods selections are always different and well-priced.
Date of experience: February 9, 2016
Go to the best rows and get to work on the great deals
Date of experience: October 18, 2015
Great store with good prices and good quality clothes, shoes and home decor
Date of experience: October 19, 2015
Good Products, good discounts, and no problems with returns
Date of experience: February 11, 2015
Every thing you could need I love their pots and plates. They have beautiful dishes housewares etc.
Date of experience: September 16, 2015
You pretty much can find anything at Tj Maxx with better prices
Date of experience: June 29, 2015
Can't go wrong with T. J. Max... always good deals on great products...
Date of experience: July 1, 2015
Love there merchandise. Great service and pricing.
Date of experience: January 22, 2015
Love shopping here! Always find something unusual, it's like a treasure hunt!
Date of experience: January 20, 2015
One of my favorite places to shop! Terrific buys and great deals made even better through eBates!
Date of experience: February 9, 2015
This is a great place to find deals on house items and clothes from big names for cheap!
Date of experience: December 6, 2016
Great customer service, pricing and products! Name brands at half the price
Date of experience: December 20, 2016
Love everything keep receipts for returns usa sizing
Date of experience: March 12, 2015
The TJX Companies is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide.
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