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TJ Maxx has a rating of 2.2 stars from 480 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TJ Maxx most frequently mention customer service, credit card, and free shipping problems. TJ Maxx ranks 12th among Department Store sites.
I bought this professional manicure set from beurer and the quality is amazing, I got for such a good price at tj maxx, here you can find amazing things such as this. I am in love with this machine and can't wait to get my nails done with it, it comes with so many things recommended 10/10!
Recently I ordered three things from TJ Maxx on line. One item I was told would not be received with no explanation. The second order was for a set of two lamps. It took me an hour to unpack the lamps. Another 30' to put them together. Guess what! One of the lamps didn't work. I returned the lamps to my local store in Ypsilanti, MI. I was told they couldn't take the lamps back because since one didn't work they couldn't put it on the floor. Wow! I didn't break the lamp so I would be punished for returning a defective item? The cashier called the manager who ok'd the return and off I went, somewhat satisfied. The second item was 2 outside chairs described as dining chairs online but when they arrived they were very low, like beach chairs. These were heavy and I needed to get help to return them. In the store the cashier once again contacted the manager. This must have been a different manager. After quite a long wait the manager appeared and immediately began scolding me. Is that how she was trained to assist and upset customer? If so, something is drastically wrong with the training. After much nastiness on both sides the manager finally agreed to take back the chairs even though, according to her, they should have been sent back by Fedex. Despite the outcome I wanted, my interchange was so unpleasant that I will not again shop at TJ Maxx. There are many other stores who know how to treat customers and who hire managers that are kind and understanding.
Love this store and the new items that come in each week. Prices are great.
Date of experience: July 22, 2015
Cool service, nice prices, good customer support
Like it really
Date of experience: July 15, 2015
My sister and I always go here because we like the clothes. Nothing bad about them at all.
Date of experience: January 9, 2016
Love T. J. Maxx you always find something good there...
Date of experience: January 15, 2016
They have good quality clothing and the cost of items are in my price range.
Date of experience: October 27, 2015
Where I shop for almost every occasion! Always a good find.
Date of experience: April 29, 2015
Nice variety. Always has new arrivals. Good deals..
Date of experience: July 26, 2016
Good store. Nice customer service. Easy return policy. Genuine products
Date of experience: February 15, 2016
Estuve en el Tjmax de 7260 sw 117 ave. Miami fl ******* me atendió Liliana como cajera y name tag decía coordinadora, esa señora podrá ser coordinadora pero de customer service no sabe nada tuvo esperando casi por 10 min para cobrarme porque se puso a conversar con otras empleadas y le hice una pregunta la cual me la respondió muy grosera.
Date of experience: April 9, 2019
Compre un escritorio para mi cuarto y esperé como 7 días para que lo enviaran, cuando por fin vino vi que la caja era muy pequeña y oh sorpresa! Era una mesita lateral con usb, llamé a Servicio al cliente y me dicen lo sentimos como se agotó le enviamos esa mesa, porque si se había agotado simplemente hubieran cancelado el pedido, lo peor que tuve que ir a Fedex a devolverla y para que me reintegren mi dinero se tardan 14 días, nunca más compraré en línea.
Tip for consumers:
Si quieren arriesgarse a que les envíen lo que no es y tener que esperar 14 días para la devolución de su dinero sin que haya sido su culpa, háganlo. Y para cuando uno hace su compra sacan el dinero rápidamente
Products used:
Escritorio pequeño para dormitorio, nunca lo recibí, enviaron algo que no era!
Date of experience: December 17, 2022
Fue de compras ayer lunes y Alexandra me dio una excelente atención asi como Mariela. Amo ir a TjMaxx en Lake Nona, de Orlando, Florida. La atención es excelente y la tienda muy ordenada y limpia.
Date of experience: October 17, 2023
The TJX Companies is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide.
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