TJ Maxx

I ordered a mid calf rouged boot. When I finally received the item 12 Days later, Mind you, it wasn't even the right item! When I went back to look into what happened, I noticed that they actually changed the description of the item to an ankle boot but kept the same picture in item number. Probably thinking I wouldn't notice! The boots they sent me was so ugly and not even what I wanted. I immediately went and returned them to a store. When I try to write an email to customer service to complain, I got an automated response about shipping which had nothing to do with the email. I finally called the next day because I also wanted my shipping and handling fee returned. The woman on the phone was really nice but I did explain how I really felt fooled and like I had been scammed. How can you change the description of an item on someone's confirmation email Mid-purchase? The item is still up on their website with the correct description so whoever else 's goes to order it is going to get surprised when they receive an item that's not even similar! Do not buy online!

Sam D was being very homophobic towards me and my friend when trying to purchase dresses whilst Ashley, Shaila,and Jamile were very helpful and helped us with our purchases i am very angry with Sam's service and she was also being extremely racist as two black lgbtq members walked in. This happen at the Tj maks in Waukesha Wisconsin inside of the shopping center place near sunset right next to hobby lobby.

They have lost a loyal customer who spent lots of money with them and they can care less. I returned an item via mail and their refund policy which is ridiculous in itself 10 to 14 business days to process did not even process. On the 15 day I called them and they refunded it back to my card but stated it would take another 5 to 10 days. Then the kicker they deducted 11.99 from my total for return shipping when smh it was free shipping to begin with. If they treat all their customers like this then I hope they go out of business!

Shalia and Ashley were amazing in helping us tryout clothes and dresses while Sam D was very against it and told us to leave and take those off and was very homophobic

I was shopping today at tj and there was a long line with only one cashier open. There were 2 girls sitting on the counter ignoring us in line. I went to checkout at the jewelry counter and was told I needed to purchase jewelry to check out there. Terrible service!

While going into the dressing room I was stopped by a woman, who stopped me to ask me "are you a boy or a girl?"
I was walking towards the bold letters that said "WOMENS" so clearly, if I was a male I wouldn't have gone in that direction. Absolutely rude, and disrespectful.

I went into Marshalls today to purchase a few few things to get ready for my Jamaica trip. To my surprise my card was declined, called them, and they told me that it was because of too many authorized users. Really cause I am the only person under my roof lady customer service was rude. Not helpful to me at all. Consumer beware do not get this card. They suck

I bought this professional manicure set from beurer and the quality is amazing, I got for such a good price at tj maxx, here you can find amazing things such as this. I am in love with this machine and can't wait to get my nails done with it, it comes with so many things recommended 10/10!

Be cautious when buying jewelry or any item in this store, I bought a very nice ring, but the next day all the stone fell off.
Terrible customer service the supervisor had a very bad attitude, I just wanted to exchange it for another but unfortunately I couldn't find my receipt. They couldn't do anything for me and they never found my transaction, but they did take my money from the bank.

I've been shopping at the Harbison location since 2016 and have thoroughly enjoyed the many good deals that I've found from colognes to watches. However, tonight my experience took a turn as I politely asked for help with looking at a pair of shades. I was rudely told, I'm helping another customer, and once she finished assisting that customer she immediately turns around and starts putting bracelets in a box. Next she walks from behind the counter with the boxes in her hands and tells me she will be back. I felt very unappreciated and unimportant to the Representative. Why would you make me wait until you finish stocking items before assisting me? That was very poor customer service. I spend a lot of money in this store and didn't feel valued tonight as a customer as usual.

I am so disappointed at the TJ Maxx in Brunswick Maine. I have been such a fan of TJ Maxx over the years, but the last couple times and tonight especially so disappointed in how they handle their register. We went to the line and it must've been 20 people deep or more and all they had at the register were two women who did such a marvelous job, but everybody was waiting. I watch the manager throwing returns in the carriage right outside of the lines, and did nothing to help at the register or to add people, nor did they call anybody from the back of the store to help all of whom we're just rearranging displays over the years I was always in awe as to how they were so customer orientated at the register. If there was more than three or four people in line, they would always call extra people to help.

Bought a sweater hand washed it dried it and it shrunk and is falling apart. My receipt clearly shows i just bought it and they won't return because it has been worn. I Therefore will not be buying clothes here again. The customer service lady was also rude saying she buys clothes there all the time and never has a problem and proceeds to tell me I'm rude. Horrible service.

Delivered an inferior item in place of what I ordered & believed I was receiving from the website. Although my order reflected correct item# with picture, tjmaxx sent entirely different color, style and quality suitcase. Disappointed by "bait & switch".

As much as I used to love going to TJMaxx I don't even want to think about the store after it messed up all my online orders. Even with its other brand Sierra. At first I was excited to shop from TJMaxx.com. Both stores show great selections online and good discounts also. Don't be fooled. Your order either gets cancelled the next day or mysteriously ships after 5-7 days after you bought it somewhere else because you were told the order was cancelled. What's the point of ordering anything with them if it's all going to be cancelled or super late? Buyer beware, you're money is going to get tied up on orders that never come in.

I order a gift for my father's birthday and it took 7 days to receive the package but found out in wrong color. Careless stuff put wrong item in packaging! When I call customer service, they said there is no replace option, and I need to return it by myself. They even did not show any responsibility for their fault. How disappointing!

Don't bother shopping there except for shoes. For just a few bucks more, shop Lord and Taylor. Great sales, good quality, nice sales people, clean stores. In the long run it costs less at L&T because you'll buy quality. Love L&T.

1) It takes at least a full 2 weeks to receive your online order. And theres a very tight return timeframe already.
(It's also hard to plan payments on debit cards for 2 weeks later, when they finally deduct your money.)
2) The customer service reps are usually poorly informed, and rarely show any understanding or care.
3) There are glitches in the system: on multiple occasions, I got erroneous emails every 2 hours for days on end, until customer service responded to correct it. (And often, it takes repeated contacts for them to understand and fix it. Then, they don't offer any apologies.)

Bought some face wash and it was rancid. Even after I washed it off it still smelled. It grossed me out. They have too much inventory sitting around because no one is buying it. Real messy store. Years ago I used to like it but that's changed. I seldom shop there anymore.

I find it absolutely ridiculous for a company to take anything over 5 business days to ship an online order. Unless you're making the item from scratch. I placed my order 10 business days ago and nothing. No cancellation. Just a sitting order. If macys can ship my order in 5 hours you sure as heck can get your processing together and ship faster. If you can't get your stuff together then stop trying to get into e-commerce. Never purchasing online again. I recommend you don't either cause who knows if and when I'll ever get my order. Maybe T.J.maxx.com is operating as a drop shipper. Whatever the case, annoying.

I have tried to place 2 orders online and both have been cancelled, stating a Billing issue, however my credit card was Charged. Phone associates were absolutely NO Help, not interested in even trying to complete the sell. All I want, how about the items I ordered. Now, I have to wait 5 days before the charge is removed from my credit card. What a tremendous waste of time.

TJ Maxx ships order a week after it's placed unless you're paying for shipping. Your have to spend at least $89 to qualify for free shipping. It took over two weeks for me to receive my order and I've already lost interest of the things I ordered by the time I received them so had to return them to one of the local store. I'm glad I realized I didn't want the items that bad.

I ordered a summer dress weeks ago that still hasn't shipped. I called to cancel, since it hasn't even shipped, but customer service refused to do so. I can only return in-store, whenever and if ever I receive the item. I wish I never bothered to try shopping TJ Maxx online... I feel like they just stole my money.

Bad enough TJ Maxx takes forever to ship and deliver that's if you get your order.
This is the third time and I never received my orders. Checked on order and it always says in transit and never comes. If you need something for an occasion do not order from TJ Maxx. They ruined my son's girlfriends birthday. Ordered her gift from them we never received it. They need to change their shipping company. Someone is doing something wrong.
I will no longer order from TJ Maxx.com
They don't deliver!