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TN Nursery has a rating of 3.8 stars from 528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices, and timely manner. TN Nursery ranks 2nd among Trees sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
1,970 reviews
It would help if the email for the review listed WHAT I purchased! I'm landscaping a side yard so I'm ordering a lot of plants online and I don't recall that your info with the plant had anything about TN nursery on it, so I don't know what I'm supposed to review. However, everything I've ordered has arrived with no problems, on time and healthy. They are all flourishing so I suppose that's a good review.
I am a professional arborist. All of the root stock I purchased was labeled incorrectly. They refused to correct the issue. Their main concern was to keep the money, not good customer service. The better business bureau is filled with complaints about them. Beware...
I have been amazed at how quickly the bareroots emerge and grow into large plants. Within two days the Indian Pinks were emerging. The roots give perennials a headstart on developing.
Products used:
bare root natives
Date of experience: May 30, 2022
Have not received my trees👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊🏌🏌🏌🏌🏌👊👊👊👊👊👊👊👊👊👊👊🏌🏌🏌🏌🏌🏌🏌🏌🏌
Date of experience: March 19, 2024
Don't buy any trees from them. I paid over fifty dollars for two measley 18 inch bare root trees that never leafed out and failed the scratch test. I refused to pay 50 % more for replacements.
Date of experience: August 16, 2022
Hi Michael - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can give you an extra special experience/ so we can follow up with you directly.
My plants are doing great there snuggled in soil waiting to find there new home thank you service was excellent. And at this time of year deleviey was fast
Products used:
Pine trees
Date of experience: December 25, 2021
Hearing how much you love our products and service has brightened up our day at Tennessee Wholesale Nursery! Thank you for the great review you left us, Kathleen, and for choosing to shop with us!
I placed an order in Augest and only after ten emails they told me they are planning to deliver it in the end of October or issue 80% discount. I am going to inform to credit company.
Date of experience: August 17, 2023
I am sorry you were unaware of the per-order ship date. It does state the ship dates on our website. We would be happy to refund your order.
Thank you,
After buying from this website in the past and always very pleased, I decided to order some perennial flowers to plant later in August. Following my purchase I received a coupon in my email for free shipping on my next purchase. I decided that I would go ahead and use the coupon. When I attempted to use the free shipping the site said I was not eligible at the time. I emailed the customer service department with cut and paste of the advertised free shipping. I got an email saying they saved my order and when I again attempted to check out, I was denied the free shipping.
I sent another email to the customer service and they said I should try again or they could override the order. I decided to cancel the second order along with the FIRST order. Then I received a message that because I was cancelling my first order despite it not being shipped until August, they would have to charge me 20% to cancel the order. It has all be rather irritating and I seem forced to buy my first order. Will not be using in the future despite all the past business where I was satisfied. The customer service department is far less accommodating than most businesses.
Date of experience: July 12, 2023
Great place to buy online trees. I got 2 sassafras trees from them. They were slow to come out, but when they came out they have taken off. Looking forward to some sassafras tea one of these days.
Date of experience: December 21, 2021
Dear William, thank you for your great review of our company. We have passed your kind words on to our team. We are delighted to know they hit the mark with you. We hope that in the future we will be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customers' feedback for helping us to keep improving.
All information was addressed and product was shipped very well.
Date of experience: March 16, 2024
I am so pleased with the kind of packaging you have and thank you for your good service. I never regretted choosing these plant varieties from your nursery.!
Date of experience: June 7, 2021
Thank you so much for your feedback, Scarlette! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
We purchased trees to line either side of our driveway and we couldn't be happier with how it looks. Shipping was fast and customer service was very helpful.
Date of experience: December 20, 2021
Thank you so much for your feedback, Daren! It makes our day hearing about how much our customers love our products. We have passed on your review to our team and look forward to you purchasing from us again.
I am awaiting my second order. The first plants have done absolutely beautifully. For this reason, I did not hesitate to order two red dogwoods.
Thanks
Products used:
plants
Date of experience: October 25, 2022
Dear Nancy, we spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.
This company ships dead trees. Tells you they are "dormant" and instructs you to plant them even though they're dried out and have no root growth. Then after spring comes they think it's too late to complain.
THEY WANT YOU TO PAY SHIPPING TO RETURN DEAD TREES AND THEY DO NOT GIVE REFUNDS. DEAL WITH THEM IF YOU WANT TO PAY HUNDREDS OF DOLLARS FOR DEAD TREES.
Have photo... it won't upload.
Date of experience: May 21, 2021
Dear Connie - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
Ordered 2 trees and they arrived when I expected and as described, waiting on spring to see final results but based on past orders I won't be disappointed. Great selection and website!
Products used:
Tree saplings
Date of experience: December 20, 2021
Hi Nick! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!
Placed an order on 4/6/22 and it ha snot shipped and when I contacted to inquire about what is going on with my order no one has responded to me. Not happy.
Date of experience: April 22, 2022
Hi Kim, we are sorry to hear about your negative experience with our company; that is definitely not what we want for our customers. We would love to help turn this around for you. Could you please contact our customer support team at customerservice@tennesseewholesalenursery.com? We will be more than happy to help you with the issue you have experienced.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!
We ordered a viburnum last year and planted it in the early fall. It was shipped in a dormant state. We planted it as directed, made sure to protect it from snow/salt during the winter, and took care of it during the Spring. It is now June, and the other viburnums I planted (from a different source) are all budding. The one from TN Nursery still looks like we planted a stick in the ground. I contacted customer service several times and was assured as long as the scratch test showed green under the bark it would "eventually green out". The last scratch test we did shows that the plant is no longer viable. In order to receive a replacement plant, we have to pay 50% of the cost PLUS shipping. We decided it is not worth the risk, as I have low confidence that another plant will thrive. I would advise customers to be careful about ordering the plants that are shipped in the dormant state - the only way the warranty covers full cost is if the plant dies within 90 days; with dormant plants you have to wait until the next season so your purchase is never fully covered.
Products used:
Maple Leaf Viburum
Date of experience: June 14, 2022
Hi Sharon, we are sorry to hear about your negative experience with our company; that is definitely not what we want for our customers. We would love to help turn this around for you. Could you please contact our customer support team at customerservice@tennesseewholesalenursery.com? We will be more than happy to help you with the issue you have experienced.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!
Quick and simple beautiful plants will do business with them again
Search on Google
Date of experience: March 15, 2024
I ordered 11 maple viburnum, Viburnum acerfolium. While the height was good, the root mass was pitiful. In addition, there was inadequate moisture-retaining material around the roots. I took a picture because I was concerned they were not well rooted. The picture shows the root mass for 11 shrubs. I should have returned them immediately, but I assumed that the company would only send plants that would grow. I immediately soaked them and planted them individually in free-draining potting soil to allow them to put on some growth before planting them in their permanent location. They were placed in a protected location and monitored regularly for growth. As a garden professional, I know how to care for dormant plants. Unfortunately, only one plant survived to show a small amount of growth, now 5 weeks after receipt. Needless to say, the company will not refund my money or offer a replacement. They expect you to reject dormant plants within 24 hours. I gave them the benefit of my doubt, I urge you not to make the same mistake.
Date of experience: May 23, 2022
Hi Sharon, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Can you please explain, in detail, what happened so we can take the necessary steps to improve what we do? Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Received my plants in a timely manner and in great condition. Planted them after a couple days and months later are still thriving. Would purchase from again.
Tip for consumers:
none
Products used:
all of them
Date of experience: September 15, 2021
Thanks so much for your review, Natalie. We love getting feedback about our products and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.
I ordered several dozen green giant trees to line my backyard. The delivery was extremely fast and I was very happy with the plant quality. Highly recommend!
Date of experience: December 20, 2021
Dear Anthony, thank you for taking the time to leave such a great review about our company! We always aim to delight our customers with our customer service and our attention to detail. It is great to hear we delivered on our promise to wow you. We are looking forward to making your day once more when you shop with us again.
I have ordered multiple types of plants from this company and every single one has exceeded my expectations. They are always packaged nicely and are healthy plants. Love ordering from here!
Date of experience: December 20, 2021
Dear Evyn - Thank you for the review! Your feedback is much appreciated and helps our team improve.
Simple and easy to use, priced right. Big selection
Nice inventory
Date of experience: March 15, 2024
I ordered a honeysuckle plant as well as a black berry and raspberry bush. Both came packaged very well, was able to plant right away without issue. I can't wait until summer to see them in bloom!
Date of experience: December 20, 2021
Dear Heather - We’re so happy to hear you had a great experience with our company. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
I received my plants about a week after I placed my order. The looked very happy and healthy. I can't wait until spring to order more thank you so much
Date of experience: December 21, 2021
We have passed your wonderful review on to our team., Ann, thank you so much for taking the time to leave a review about our company. Our customer feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you purchase from us. Thank you for choosing to shop with us!
BEWARE EVERYTHING GREEN. ONLINE TREE NURSERIES IS WITHOUT DOUBT THE WORST COMPANY IVE EVER DEALT WITH! I rdered 100 Murray Cypress trees at a cost of over$300.00 They are not winter hardy in zone 6 as the company promised. I went to great expense and work to use the best soil, and followed their planting instructions to the letter. Even put up 8 foot deer fencing all around. I now have an 8 foot deer fenced property with 100 brown dead trees! I've contacted the company EVERTHING GREEN at least 30 times over the months and they say they are on it! On what? I wonder? Please do yourself a favor and avoid the disappointment and wasted $$$ STAY AWAY FROM EVERYTHING GREEN... I suggested a name change... Everything brown or dead
Date of experience: June 3, 2017
Thank you so much for your feedback, Diane! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
On august 6th 2023. I placed an order for waxy privet. The same day i canceled the order do to a change in plans. This type of order would not be filled until the end of October 2023. When i called to cancel the order the lady stated that it was no problem, and to expect a full refund including shipping charges, but processing would take up to 12 days. I never received the refund and have since called the 2 numbers on the site everyday. Multibke times a day with no answer. I contacted them via chat from the site and they stated that the refund would be processed within 7 days, but with a 20% restocking few. After that period expired with no fefund i contected them again via chat and they said sorry we will refund withing 3 days. A week has gone by and still no refund! This is a horrible company to do business with. Still trying to get my refund to no avail! Please do not do business with this company
Date of experience: September 7, 2023
I am sorry for miscommunication. You should be refunded infull.
Garden Delights Online Plant Nursery. Quality garden plants, trees, shrubs, perennials, mosses, live stakes and native wetland plants at low wholesale nursery grower prices. Our tree nursery ships to all states. Buy plants online from a reputable plant...
Thanks so much for your review, Judith. We love getting feedback about our products and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.