TN Nursery has a rating of 3.8 stars from 528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices, and timely manner. TN Nursery ranks 2nd among Trees sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
It would help if the email for the review listed WHAT I purchased! I'm landscaping a side yard so I'm ordering a lot of plants online and I don't recall that your info with the plant had anything about TN nursery on it, so I don't know what I'm supposed to review. However, everything I've ordered has arrived with no problems, on time and healthy. They are all flourishing so I suppose that's a good review.
I am a professional arborist. All of the root stock I purchased was labeled incorrectly. They refused to correct the issue. Their main concern was to keep the money, not good customer service. The better business bureau is filled with complaints about them. Beware...
My last purchase created a perfect ambiance in my garden. I will definitely make another purchase. I am thankful to find your website and place my order without hassle.
Tip for consumers:
Always have patience when it comes to planting.
Date of experience: June 7, 2021
I was scammed by this company. Purchased 2 crepe myrtle trees. I should have been suspicious when the package weighed on 1LB. Dead on arrival. Im usually quite vigilant, but they scammed me.
Tip for consumers:
DONT BUY
Products used:
none
Date of experience: November 3, 2022
Hi Alison, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Can you please explain, in detail, what happened so we can take the necessary steps to remedy the situation? Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
I ordered bamboo plants almost 2 weeks ago. It stated 5 plants per package. I ordered 45 pkgs for a total of 225 plants. I called the day after I ordered to confirm my order since i ordered on a Sunday. The lady in customer service pulled up my order and confirmed that I would receive 225 plants.
My order came 4 days later but was short 180 plants.
I called immediately and no one on the phone could help me and said I would need to email customer service. I did several times with very little response.
They finally emailed 6 days later and said my order was complete and refused to send me my remaining plants or refund my money.
Thankfully I screenshoted their website stating it was 5 plants per package. They conveniently changed their website today and changed it to 1 plant per package for a little over $4 each. Instead of 5 plants for $12.99 or $14.99.
I had to dispute the charges because the customer service was the worst I have ever experienced from any company.
Beware ordering from this company. Learn from my bad experience.
I would have given zero stars but you have to give 1 to leave a review.
Tip for consumers:
Run away as fast as you can!
Products used:
Bamboo
Date of experience: May 3, 2022
Hi Jerry - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
I have purchased here and was so pleased with the care in packing.
The plants were in great shape on arrival and are doing great in my garden.
Would definitely recommend you shop here
Date of experience: September 6, 2021
Thank you so much for your feedback, Lori! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
I ordered 9 giant ostrich ferns in February and they arrive as a bunch of skinny dried up roots. I was told to plant them anyway. They had not come up by May so I contacted them again. I was told they wouldn't come up till June. June passed, still no life. I requested a replacement and was asked to take pictures of the plants y. They didn't come up so all I could take a picture of was the burial spot. They assured me they would reshoot in June. Did not receive anything so I contacted them again. They asked for more pictures and now tell me they will only send them if I pay $25 in postage to ship them. There is no warranty to replace your plants. They play these games back and forth hoping you'll just give up. They never intended to mail replacements. I plan to let all my friends and family about their horrible service and warranty (lack of) I intend to spread the word to all my plant forums, BBB, attorney general and anybody else I can tag o to with this review. I'd never order anything from them again! They lie!
Tip for consumers:
They don’t honor their warranty
Products used:
9 giant ostrich ferns. Nothing. The plants were dead.
Date of experience: July 10, 2022
Hi Laveda, we do apologize for the bas experience you had with our company, and would like to try making it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our CS Lead can reach out to you personally? We definitely look forward to hearing from you soon.
I have purchased from Tennessee Wholesale Nursery for the past two years and I have always been delighted by the quality of my purchases. Plants are shipped promptly and are well-packaged.
Date of experience: September 7, 2021
Dear Jan - Your kind words about our company are really appreciated. Thank you for choosing us!
Good site good prices Let's see what happens with quality when the product is delivered!
The product was delivered, and planted, now fingers crossed that it grows!
Price and convenience
Date of experience: August 28, 2023
Thank you for supporting our business!
I ordered 25 shrubs and indicated no substitutions. The shrubs that did leaf out in the spring ( lost over half) were not not what I ordered. Customer service is horrible.
Tip for consumers:
Stay away from garden delights con line plant nursery.
Date of experience: May 26, 2016
Hi Elwood, thank you for your review. We would like to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to customerservice@tennesseewholesalenursery.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
My order process was very easy. My plants arrived within a week.The plants appear to be in great shape. I am excited to plant them and watch them grow. Overall my experience was very positive.
Products used:
Plants
Date of experience: December 24, 2021
Thanks for the 5 stars, Michael! Our review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.
Your website is very easy to navigate. I appreciate the wonderful photos and the full descriptions. Great prices. I am already recommending this website to friends.
I ran across your website online by accident. Your great prices will keep me coming back. Thank you.
Date of experience: July 31, 2023
Thank you for supporting our business!
Wish I had searched for reviews about this company before buying anything from them. Everything stated by others about this company is true. Hidden in their "warranty" page is clause that they can send you anything they want essentially. They claim equal or grater, but what I received was a common grass plant rather than the more expensive plant I ordered.
They will only offer store credit, but if you buy anything from them with such credit, you would have to keep in mind the substitution clause.
If you read their reviews and their reply across the net, it is painfully obvious that this "business" is just scamming people out of their money.
They took one customer to court for a review years ago (and lost) and have threatened people with ruining their credit by filing false unpaid debt claims and using collection agents to hunt them down and harass them. Both of these are violation of the law.
They also do business under multiple names like TN Tree Nursery, DNT Tree Nursery, Quick Growing Trees, Tennessee Wholesale Nursery and OnlinePlantNursery.
Date of experience: July 10, 2018
Dear Customer, we are sorry to hear about your negative experience with our company; that is definitely not what we want for our customers. We would love to help turn this around for you. Could you please contact our customer support team at customerservice@tennesseewholesalenursery.com? We will be more than happy to help you with the issue you have experienced.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!
Found the plants I wanted with reasonably fast shipping.
Date of experience: March 10, 2024
Tennessee Wholesale Nursery is THE online nursery for all of your planting needs! And in addition to that, their service is beyond compare! Your plant source for the rest of time!
They have what I was looking for
Date of experience: December 7, 2021
Thank you for your kind review. We are glad you are enjoying your bare-root plants!
It would have been nice to know how large these plants got so I could better plan. Also, I need to know when they will ship
Date of experience: January 22, 2024
I have ordered from this company many times in the past and will again in the future. The product selection is excellent and the customer service top notch.
Products used:
I purchased several perennials and fruit trees.
Date of experience: September 6, 2021
Hi Georgia, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!
As always, the plants arrived looking healthy and the corms also appear healthy. Great company to do business with; quick response and quick shipping.
Date of experience: December 26, 2021
We spotted your 5-star review, Robert. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.
I would highly recommend Tennessee Wholesale Nursery! They have excellent customer service, and they stand behind their products. I have been pleased with my purchase, and I would purchase again.
Date of experience: December 20, 2021
Hi Janice, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!
I bought a pack or 5 cinnamon and 5 walking ferns. The package contained only the 5 cinnamon ferns. I advised them immediately and they refuse to acknowledge that they shorted the order.
Products used:
plants
Date of experience: June 30, 2023
After 3 unanswered voice messages, 3 unanswered messages on their URL message board, and 1 unanswered email message, I cancelled the order. They shipped it anyway.
Products used:
Ordered and planted four trees.
Date of experience: November 8, 2022
Dear Roke - Thank you for taking the time to provide your feedback. We are so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. Please feel free to email us at customerservice@tennesseewholesalenursery.com or call our Customer Support Team at 877-958-8471 to discuss how we can make this right.
I purchased a viburnum prunifolium plant in the summer. It was shipped out in the fall and I planted it immediately. The plant is thriving and I love it!
Date of experience: December 20, 2021
Thank you, Kristine, for your great review of our viburnum prunifolium plant. We have passed your kind words on to our team. We are passionate about providing all of our customers with outstanding experiences and are delighted to know we hit the mark with you. We hope that in the future we will be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customers’ feedback for helping us to keep improving.
I'm cheerful seeing on the online new knot of flower. It's anything but a simple method to explore more decisions around. It likewise enlarge my viewpoints about plants.
Date of experience: July 2, 2021
Your review made our day, Ellena. We have passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thank you for choosing us, we cannot wait to help you again!
When I received my order, a few of my trees wasn't the height they where supposed to be. I contacted them and they sent the right ones to me. Great customer service and fast shipping.
Products used:
Red Maples
Date of experience: December 20, 2021
Hello Gary! Just wanted to let you know how much your review means to us. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!
I love how my Hepatica blooms. There is only one nursery to give it credit to and that TN Nursery. You made my garden so beautiful. Surely I am scheduling my next buy next month.
Date of experience: June 24, 2021
Your review made our day, Angel. We have passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We could not do what we do without great customers like you! Thank you for choosing us, we cannot wait to help you again!
I received a bare root honeysuckle that didn't produce. Tenessee Nursery was quick to replace after showing proof. It's rare I have something like that but was glad to have such a prompt response.
Date of experience: December 20, 2021
Hearing how much you love our bare root honeysuckle has brightened up our day at Tennessee Wholesale Nursery! Thank you for the great review you left us, Debbie, and for choosing to shop with us!
I've ordered several times from TN Wholesale Nursery, and every time I've been very pleased. Shipments arrive quickly and well packaged and the roots are very nice and plump.
Date of experience: December 20, 2021
Hi Connie! You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
Garden Delights Online Plant Nursery. Quality garden plants, trees, shrubs, perennials, mosses, live stakes and native wetland plants at low wholesale nursery grower prices. Our tree nursery ships to all states. Buy plants online from a reputable plant...
Your review made our day, Charlotte. We have passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We could not do what we do without great customers like you! Thank you for choosing us, we cannot wait to help you again!