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TN Nursery has a rating of 3.8 stars from 528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices, and timely manner. TN Nursery ranks 2nd among Trees sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
1,970 reviews
It would help if the email for the review listed WHAT I purchased! I'm landscaping a side yard so I'm ordering a lot of plants online and I don't recall that your info with the plant had anything about TN nursery on it, so I don't know what I'm supposed to review. However, everything I've ordered has arrived with no problems, on time and healthy. They are all flourishing so I suppose that's a good review.
I am a professional arborist. All of the root stock I purchased was labeled incorrectly. They refused to correct the issue. Their main concern was to keep the money, not good customer service. The better business bureau is filled with complaints about them. Beware...
Love the variety of your plants most are easy to grow and perfect for Tennessee. I live in Leipers fork area with clay soil.
Date of experience: December 20, 2021
I've have never seen such beautiful, well taken care of plants in all my life! I recommend everyone to order now!
Products used:
Plants and trees
Date of experience: December 20, 2021
Hi Elizabeth, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!
Everyone I've had contact with has been simply delightful. The staff is very knowledgeable and caring! Love this nursery!
Products used:
Trees and plants
Date of experience: December 20, 2021
Dear Kim - Thank you for being our customer and leaving us a wonderful 5-star review.
Plants arrived as promised and on time. Looking forward to a nice Spring bloom of Virginia Bluebells.
Date of experience: December 20, 2021
We really appreciate you taking the time to leave us a review, Mike. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.
I've made three orders. They have all arrived in excellent condition and on time. I will order again!
Date of experience: December 21, 2021
Taking the time to leave such a great review about our company has really made our day, David! We always aim to delight our customers with our customer service and our attention to detail. It is great to hear we delivered on our promise. We are looking forward to making your day once more when you shop with us again.
I don't have pictures or proof of purchase but, it is an awesome place to work with. Can't wait for spring plants and planting.
Date of experience: December 22, 2021
Dear Michalyn, thank you very much for your review. You made our day! We look forward to making your day again real soon.
Easter week and shipment delayed. Dont know if trees are alive or dead. No sign of sprouting leaves.
Date of experience: April 4, 2023
This company is a SCAM. Dead plants, false guarantee, lying customer service - all the attributes to keep your money and give nothing in exchange.
Tip for consumers:
AVOID!!!
Don't deal with them
Products used:
plants
Date of experience: August 17, 2021
Hi Jack - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly.
I ordered 4 bare root trees redbud trees, they arrived on time and in great shape. I can't wait to see them come alive in the spring. Great service!
Products used:
Red bud trees
Date of experience: December 20, 2021
Thanks Susan! It makes our day to hear that we were able to provide you with 5-star service. We’ll make sure the entire team receives your feedback – they’ll be thrilled to hear your kind words.
I ordered Wild Strawberry plants and received Dwarf Cinquefoil. I hope I can get my money back as soon as possible.
Products used:
Live plants
Date of experience: April 6, 2023
Excellent costumer service, on time shipping excellent products, I'm a very happy costumer you guys are doing a great job
Date of experience: December 20, 2021
Hi Jose, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!
Ias I said I expected bloomingbsize plants in pots. Not roots in sandwich bags. Very disappointing not ordering again.
Date of experience: June 16, 2023
I'm looking forward to the plants survival. They are planted and I'm looking forward to dewberry crops,
Only If my plants come to life, I will.
I wanted dewberries
Date of experience: April 7, 2023
Hi Lillian, thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to customerservice@tennesseewholesalenursery.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
Date of experience: March 24, 2023
All anybody needs to do is read the massive amount of bad reviews about this company. They have an F BBB rating. Stay Away!
Date of experience: May 13, 2020
Hi Sean, I would like to apologize for the service you received when purchasing our products. After talking to our team it seems that things should have been explained to you in more detail. I understand that that was not the case and we did not meet your expectations. As you know from using our services in the past, this is not how we operate, and we will continue to train our staff so everyone is on the same page. Thank you for bringing this matter to my/our attention. If you would like to discuss this further, you can reach me/us at customerservice@tennesseewholesalenursery.com
Ordered many plants from TNNursery in the past, they always have provided the plants as described in a prompt fashion and have great customer service
Date of experience: December 20, 2021
Dear Daniel, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Tennessee Wholesale Nursery. We sincerely thank you for taking the time to share your thoughts with us.
Super easy ordering process. Healthy looking rhizomes arrived quickly.
For the quantity of what I was looking for at a good price.
Date of experience: January 10, 2024
I ordered ferns and some other perrinial plants and they healthy. They sent me few extra bareroot ferns just incase they failed to grow.
Date of experience: December 20, 2021
Dear Antonette - We really appreciate you sharing your review of our service. Thank you!
The root stock that I ordered from TWN have arrived quickly and are growing well. TWN has great customer service and great quality plants!
Products used:
Root stock
Date of experience: October 28, 2022
Laurieann, we really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Found what I wanted, but I wish it had specific instructions on how grow and care for this item.
They had the item I was looking for.
It was what I wanted.
Date of experience: June 18, 2023
They had the item I was looking for.
Date of experience: June 4, 2023
I got 100 plants! And planted most. I have another spot waiting for me to clear it up
Date of experience: October 2, 2023
They had exactly what I needed. It was easy to checkout and the shipping was so quick!
Best price for the product...I checked on Google
Date of experience: June 25, 2023
The worst Nursery I have ever worked with!
Be aware when buying more than 100 plants their "Warranty" rules are only playing in their hands!
- Really unprofessional Customer Service
- They trick you when buying more then 100 plants there is no warranty
At all!
- This is the biggest rip-off I have ever seen!
I just lost 500$!
I'm the most relaxed person on earth but making business with them is horrible!
I've ordered 290 beech seedlings in March... the box arrived, a bit damaged but the seedling were fine. I was able to put them in to the ground an hour later so they were safe and ready to grow. I've made some pics for the nursery in the beginning from the box also the seedlings when they first arrived just to let them see how they looked like.
I was wondering about 4 weeks later why there was no growth to see at all but hey maybe we still had a couple of cooler days so it takes a while. Two weeks ago I contacted them to give them an update that all of the seedlings are actually dead so brown in the inside which was and is a pity because I planted these seedlings before in another backyard without any issues.
I have to say their customer service is a mess! They only send me the warranty link... here we are... however I made all the "tests" stated in the warranty and this week I went back and told them there is not one seedling who survived!
I was very polite and explained in detail in my email also was sending pics as proof how the seedlings look like. Well they didn't care and I got the warranty link again and promised in writing I will receive a 100% in-store credit when I send some of the seedlings back. Well no problem at all I just ask for a written confirmation on this to make sure everything will be smoothly withing the return process.
Then another person, they never tell you a name, wrote that was a mistake I can send some of the dead seedling back and will receive a 60% discount for my next purchase! What the hell!
The lady, supposedly the Manager, was not really helpful and actually took a deep breath when I ask her to show me online their T&Cs... she then only said sorry for the wrong information about the 100% credit that does't apply for orders more than 100 plants! So now I can order them again and get 60% discount... which nobody in this world will do!
Date of experience: June 11, 2020
Hi Ingo - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly.
So far so good. Once it shipped. Not fully planned as they arrived late pm.
Order hadn't shipped. Triggered as soon as I sent a query and received two days later.
Found you on google. Researching ground cover.
Liked them.
Date of experience: September 28, 2023
Found you on google. Researching ground cover.
Date of experience: September 14, 2023
They sent dead sticks on a $200 order- no dirt around roots, simply dropped in a box to dry out. When I called to cancel another order of $654 they said no refunds- but didn't deliver any product, they kept $600! There is a gathering any disgruntled customers info for a mass complaint to the TN AG, BBB and to file class action.
There are numerous complaints on Yelp, & BBB.
Please send an email to the above mentioned bodies as well as an email to *******@protonmail.com if you have been treated unethically, sent damaged faulty product, or your product didn't arrive - instead of refunding a product they didn't deliver- they would rather a judge order them to? All I wanted was the $654 refunded- for the product they didn't deliver. They can keep the $200 I spent for dry dead product, packed incorrectly. There are also several interesting laws regarding the regulation of nursery licenses, this person is in charge of their licensing:
*******@TN.gov
Also is the TN Dept of Revenue receiving the correct amounts for the sale of their "plants" -do they pay revenue on the plants they don't deliver?
Also see:
Title 47, Chapter 18 of the Tennessee Code. Section 47-18-104
As relevant to your personal experience.
Their registered agent is:
Agent Name: SONS, TAMMY D.
Agent Address: ******* STATE ROUTE 108
ALTAMONT, TN *******-3000 USA
A sole member LLC
Name: Tennessee Wholesale Nursery, LLC
Status: Active Initial Filing Date: 04/16/2013
Formed in: TENNESSEE Delayed Effective Date:
Fiscal Year Close: December AR Due Date: 04/01/2023
Term of Duration: Perpetual Inactive Date:
Principal Office: ******* STATE ROUTE 108
ALTAMONT, TN *******-3000 USA
Mailing Address: ******* STATE ROUTE 108
ALTAMONT, TN *******-3000 USA
AR Exempt: No Obligated Member Entity: No
Managed By: Member Managed Number of Members: 1
Tip for consumers:
beware its a scam
Products used:
none
Date of experience: April 14, 2022
Dear Customer, - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can give you an extra special experience/ so we can follow up with you directly.
The web site is easy to navigate. The variety of in stock items is great
Items in stock
Date of experience: April 3, 2023
Garden Delights Online Plant Nursery. Quality garden plants, trees, shrubs, perennials, mosses, live stakes and native wetland plants at low wholesale nursery grower prices. Our tree nursery ships to all states. Buy plants online from a reputable plant...
Hi Lori, thanks for the 5-star review. You made our day! We look forward to making your day again real soon.