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    TN Nursery

TN Nursery

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Overview

TN Nursery has a rating of 3.8 stars from 528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices, and timely manner. TN Nursery ranks 2nd among Trees sites.

  • Service
    233
  • Value
    202
  • Shipping
    200
  • Returns
    113
  • Quality
    346

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 81%
Positive
124
Neutral
9
Negative
20
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1,970 reviews

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How would you rate TN Nursery?

Reviews (528)

Rating

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Other

Reviews that mention popular keywords

customer service (78) scratch test (11) store credit (12)
Thumbnail of user roberth6663
Illinois
1 review
0 helpful votes
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October 29th, 2023

I ordered product in the spring that arrived all dead. I also ordered a white pine they said would be shipped in the fall. Nothing has been shipped and they do not respond to my customer service emails. Looks like I have been mislead by a bad outfit.

Products used:
None all were dead

Date of experience: October 29, 2023

Thumbnail of user charmainek27
Washington
1 review
1 helpful vote
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June 2nd, 2022

There was a computer switch in my order. I did not receive what I ordered and was overcharged. The customer service person was rude and unhelpful. They refused to make it right. I would never order from them again!

Products used:
Plants

Service
Value
Shipping
Returns
Quality

Date of experience: June 2, 2022

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Charmaine - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can give you an extra special experience/ so we can follow up with you directly.

Thumbnail of user nicoler1200
Missouri
1 review
0 helpful votes
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December 22nd, 2021

Received the Lavender Crepe Myrtle so surprisingly fast! I also couldn't believe how large the dormant starter was! Amazing deal! I planted it once it arrived and cannot wait to watch it grow come Spring! Thank you so very much!

Products used:
Tree

Service
Value
Shipping
Quality

Date of experience: December 22, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Taking the time to leave such a great review about our Lavender Crepe Myrtle, has really made our day, Nicole! We always aim to delight our customers with our customer service and our attention to detail. It is great to hear we delivered on our promise. We are looking forward to making your day once more when you shop with us again.

Thumbnail of user mistyg98
Alabama
1 review
1 helpful vote
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May 31st, 2022

I have purchased a few plants from this vendor. The ferns I ordered were great. There were clear instructions for planting, etc. However, I ordered what was supposed to have been an oak leaf hydrangea, along with a couple of others items. I know many times, first year planted items will not bloom or perform at their best. I questioned if what I received was an oak leaf hydrangea (I do not have one, but the leaves did not look right last summer) and it did not bloom. This year, I confirmed it is not an oak leaf, so I reached out asking for help to identify what was sent to me. I did not ask for money or to return - simply to get an idea of what I have planted and how to take care of it. When I reached out to the vendor, I was told they could not help me because it was beyond their one year warranty. I only wanted help to identify what I did receive. Based off this rude experience from this vendor, I will not buy from them again.

Service
Value
Shipping
Returns
Quality

Date of experience: May 31, 2022

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Misty - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.

Thumbnail of user kimberlys.s
Pennsylvania
1 review
1 helpful vote
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September 7th, 2022

I purchased 24 cedar trees (that looked like stucks) and received them in April. Planted as instructed but three weeks after planted, we received a freeze and snow. In July, I called the nursery and was told they should be okay, just in shock. Called back in August and was told to do a scratch test, which I did. Was told tree would show green if alive. None of them showed any green. Called back and advised. Was told to take pictures and send to customer service, which I did. I requested to be refunded the 50% as I am retired and on a fixed income, but they will not do that. They want me to pay another 250.00 for another shipment of trees, that I can't afford, and no guarantee they will survive. Not a good way to treat your customers. Run as far away from this place as you can. I will be contacting my bank in an effort to get my money back.

Service
Value
Shipping
Returns
Quality

Date of experience: September 7, 2022

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Dear Kimberly, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Can you please explain, in detail, what happened so we can take the necessary steps to improve our products and service? Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.

Thumbnail of user amyw80
Kentucky
1 review
0 helpful votes
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July 30th, 2015

I ordered some perennials from here and they came well packaged with instructions. I knew that I was getting bare root plants from their website so I was fine with that. I planted them where I wanted them to grow and out of 12 plants, I only had 1 die - to me that is a high percentage! I was pleased and will order from them again in the future

Date of experience: July 30, 2015

Thumbnail of user susann822
tammy S. – TN Nursery Rep

We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Thumbnail of user thomasb3740
New Jersey
1 review
0 helpful votes
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October 26th, 2022

We ordered 25 red & 25 white oak tree acorns. Each acorn package was clearly identified and more than the tagged 25 each. All of the acorns showed roots, which I was delighted to see. I'm planning on ordering more acorns soon from them.

Products used:
Red & White Oak Tree Acorns

Date of experience: October 25, 2022

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Dear Thomas, thank you for the awesome review about our white oak trees. We are so pleased to hear it is working just as it should and that you are enjoying it so much! We have passed your kind words on to our product team. If there is anything else we can do, please let us know. We hope to see you shopping with us again!

Thumbnail of user mbn1
Tennessee
1 review
0 helpful votes
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September 8th, 2021

I ordered two Red Maple trees for my son and daughter-in-love from TN Wholesale Nursery for their yard and they can not stop talking about how great they are doing. The trees are happy and healthy, one in the front yard one in the back. My son has a birthday coming up... guess what he's getting?

Date of experience: September 7, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Dear Customer - We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.

Thumbnail of user jasons2734
Washington
1 review
3 helpful votes
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June 25th, 2022

Received sticks and twigs with no roots. Plants did not grow. I contacted the nursery and they refused to do anything about it. They said they do not guarantee their plants. Total scam. They send worthless pieces of plants that will never grow and keep your money. Stay away!

Tip for consumers:
Avoid them.

Service
Value
Shipping
Returns
Quality

Date of experience: June 25, 2022

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Jason - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can give you an extra special experience.

Thumbnail of user katherinew301
Colorado
1 review
0 helpful votes
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June 17th, 2021

If you have a vacation planned, better order after your return. I ordered June 9th. But by June 17, the product has not shipped. They would not cancel the order. So now the live plants will ship in 2 days and arrive while we are away on vacation. I will not order from them again.

Date of experience: June 17, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Katherine, we do apologize for the bad experience you had with our company and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.

Thumbnail of user ch530
Alabama
1 review
0 helpful votes
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December 21st, 2021
Verified purchase

I did two orders from them, orange daylilies and blackberries in the first and two mulberry trees in the second about a year later.

Most of the daylily bulbs have come up and the blackberries seem okay. The mulberry trees haven't done much yet but it's winter and they're dormant.

They emailed back when I asked about shipping the blackberries (I ordered before they were in season) so they do communicate. Not sure what these other reviews are going on about.

Products used:
All the plants

Service
Value
Shipping
Returns
Quality

Date of experience: December 20, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi C.H., thank you for the five stars. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.

Thumbnail of user derricky11
Alabama
1 review
0 helpful votes
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December 20th, 2021
Verified purchase

I was absolutely amazed at how healthy the plants I ordered were. The plants were very well packaged and arrived quickly. The plants were a nice size and have done well. I will be shopping again come Spring.

Products used:
Live Perennials

Service
Value
Shipping
Quality

Date of experience: December 20, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Dear Derrick - We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

Thumbnail of user alicef202
South Carolina
1 review
0 helpful votes
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December 20th, 2021

TN shipped the plants I ordered on time. The packaging was superb, the plant quality and condition were excellent and the information provided very thorough. As an avid gardener and amateur grower I have much experience with buying plants. I will order again from TN.
Alice

Tip for consumers:
Great for experienced gardeners

Products used:
two bare root shrubs and a fern

Service
Value
Shipping

Date of experience: December 20, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Alice, we’re blown away by your kind words! We’re sure that the whole community would like to hear your review of our products. We’d love to get in touch and hear more about your experience with our company. Please send us a message at customerservice@tennesseewholesalenursery.com if that’s alright with you. Thanks again, and have a great day!

Thumbnail of user laurieannp
Delaware
1 review
0 helpful votes
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September 7th, 2021

Tennessee Wholesale Nursery has excellent customer service, and the best selection of high quality plants for my growing area. We have always had a great experience ordering our plants from them. We have wildflower and native plant butterfly/hummingbird gardens in our yard and love adding to them with plants from Tennessee Wholesale Nursery!

Products used:
Native Plants

Service
Value
Shipping
Returns
Quality

Date of experience: September 6, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Dear Laurieann, we really appreciate you taking the time to leave us your five-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Thumbnail of user billm1658
Virginia
1 review
1 helpful vote
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June 24th, 2022

On March 17, I placed an order, but received nothing. Finally, on May 17, I called them. The spokesperson said they've been busy filling the April orders! A week later, I received my order in the mailbox. The documentation said "These plants are not dead." I planted them in 4 different locations, watered them, and nothing came up. Bummer.

Products used:
Dead plants

Service
Value
Shipping
Quality

Date of experience: June 24, 2022

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Dear Bill - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.

Thumbnail of user nicoleb2486
Washington
1 review
0 helpful votes
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August 6th, 2023
Verified purchase
• Updated review

We bought 100 square feet of live moss. There was a minor delay in shipping, but once it shipped it arrived quickly, well packed and beautifully alive. (And shipped all the way to Oregon.) And there was A LOT OF IT. We would definitely order from them again.

Reason I chose this business:

Availability

Reason I chose this product:

Japanese garden

Service
Quality

Date of experience: August 6, 2023

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Thank you for supporting our business!

Easy to use
July 23rd, 2023
Verified site experience
• Previous review

Date of experience: July 23, 2023

Thumbnail of user georgem1690
Philippines
1 review
0 helpful votes
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June 24th, 2021

I ordered 20 plants in your nursery. Upon checking when the package arrived, all plants are amazingly packed fantastic and no damage. I planted my babies immediately and so far all are thriving well. Thank you so much TN Nursery!

Service
Value
Shipping
Returns
Quality

Date of experience: June 24, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

We really appreciate you taking the time to leave us a review, George. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.

Thumbnail of user samuely211
New York
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

I was very pleased to discover that there were actually 4 little plants in the bag; I assumed I was getting one. They were healthy, well-rooted and moist. I was very pleased with this order 😁

Reason I chose this business:

Google search

Quality

Date of experience: June 7, 2024

Thumbnail of user heatherf658
Pennsylvania
1 review
2 helpful votes
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December 21st, 2021

I have ordered from several mail-order plant companies previously. These plants arrived well packaged but the roots looked very dry. I understand about shipping dormant plants, but I am a bit concerned about how the plants will do with the roots being so dried out. It was an early winter shipment so I will have to wait until spring to see how the plants do. There was no gel or anything in the root bag area, so there was nothing to provide any moisture to the bare roots during shipment.

Date of experience: December 21, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Heather - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.

Thumbnail of user neild180
Kentucky
1 review
0 helpful votes
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September 7th, 2021

I've ordered ferns from Tennessee Wholesale Nursery a number of times, and received them in bare root, a selection right for my area, and always prompt in shipping. "Naturalizing" is the word I've found for what I'm
Doing. A so-so lawn in front of my house now boasts the beginning of a native fern garden and wild flower volunteer plants. Bravo! And thanks!

Tip for consumers:
Excellent products and shipping

Products used:
Fern plants

Date of experience: September 6, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Thank you so much for your feedback, Neil! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.

Thumbnail of user joey576
Wisconsin
1 review
1 helpful vote
  • Send Message
September 26th, 2023
Verified purchase

I have been looking for this perennial for a long time. Am happy to have found Wholesale Nursery. The bulbs are in excellent condition and I am excited about seeing plants in the spring. I realize they may not bloom the first year, but I am patient.

Quality

Date of experience: September 26, 2023

Thumbnail of user patriciaa684
Ohio
2 reviews
0 helpful votes
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April 17th, 2023

I had purchased chickory plants and a lilac bush from this bogus company the plants arrived dead the bush I never received. I tried calling them multiple times and emailing them no response. They will not correct the issue or give refunds

Products used:
None

Service
Value
Shipping
Returns

Date of experience: April 17, 2023

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Patricia, we do apologize for the bad experience you had with our company and would like the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information, and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.

Thumbnail of user marks4465
Tennessee
1 review
0 helpful votes
  • Send Message
December 21st, 2021

After searching with other online nurseries I soon discovered that the ones promoted most were from northern states. They did not understand like Tnnursrry that in the south - December is a great time to plant. They all wanted to wait till April. In the south that means lots of watering with few roots to survive the summer. Tn nursery understood and sent a redbud tree professionally packaged and it is now happily planted in my front yard awaiting the spring.
Thank you.
M. Scott

Tip for consumers:
Great nursery

Products used:
Redbud

Service
Value
Shipping
Returns
Quality

Date of experience: December 20, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Mark, we really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.

Thumbnail of user pamelaw1145
Tennessee
1 review
0 helpful votes
  • Send Message
September 7th, 2021

The owner goes above and beyond in helping her staff and customers. Although she has had to deal with negligent employees, who have set out to ruin her business. She remained trust worthy, honest and focus on keeping her business afloat. She has taken great steps in correcting all the negative impact that has given her bad reviews. She has help maintain a great customer relationship with me. And have provided the full understanding of her products. The service has been straightforward and the process has been easy.

Tip for consumers:
new process has been put in place and placing orders was easy

Products used:
christmas ferns

Service
Value
Shipping
Quality

Date of experience: September 6, 2021

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Hi Pamela, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!

Thumbnail of user mrs.m6
Nebraska
1 review
2 helpful votes
  • Send Message
June 28th, 2022

The products are not as advertised. They offer bareroot dormant plants. I made several orders, all of which were shipped a month later than requested. The products were NOT dormant, and as a result I had a 5% survival rate. The customer service was horrible…took me multiple calls to get someone other than a person reading a script that said they don't offer refunds…ever. However, if the product is not as advertised, then a refund is absolutely in order. Otherwise it's a strong case for bait and switch. We'll see what the BBB has to say about it.

Tip for consumers:
Do not order form this company. It’s a sham.

Products used:
Almost none because they were not shipped in a dormant state and died.

Service
Value
Shipping
Returns
Quality

Date of experience: June 28, 2022

Thumbnail of user susann822
tammy S. – TN Nursery Rep

Dear Customer, we do apologize for the negative experience you had with our company, and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Service Manager can reach out to you personally? We definitely look forward to hearing from you soon.

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From the business

Garden Delights Online Plant Nursery. Quality garden plants, trees, shrubs, perennials, mosses, live stakes and native wetland plants at low wholesale nursery grower prices. Our tree nursery ships to all states. Buy plants online from a reputable plant...

Company Representative

Thumbnail of user susann822
tammy S.
Usually responds not within the first month

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