TN Nursery has a rating of 3.8 stars from 528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices, and timely manner. TN Nursery ranks 2nd among Trees sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
It would help if the email for the review listed WHAT I purchased! I'm landscaping a side yard so I'm ordering a lot of plants online and I don't recall that your info with the plant had anything about TN nursery on it, so I don't know what I'm supposed to review. However, everything I've ordered has arrived with no problems, on time and healthy. They are all flourishing so I suppose that's a good review.
I am a professional arborist. All of the root stock I purchased was labeled incorrectly. They refused to correct the issue. Their main concern was to keep the money, not good customer service. The better business bureau is filled with complaints about them. Beware...
Very hardy plants with an easy to use website. I am very happy with the condition of the plants and ecstatic to find a reasonable priced line of products. I am still waiting to see the fruition of my endeavors but everything appears to be going as planned with trees that show a reserved vitality and have evidenced an ability to stand against the elements so far.
Tip for consumers:
Sipping is uncertain for timeliness
Products used:
TRESS AND BUSHES
Date of experience: December 21, 2021
I purchased 4 short leaf pines which took 8 days to ship from Middle TN to West TN. Those lived 3 days. I emailed them about a warranty which they gave me store credit (cash back would have been better) so I bought 2 yellow pines and 2 short leaf pines which took 11 days to ship from Middle TN to West TN, those arrived dead and there was nothing they could do and the warranty was only good on the first trees so now I have 8 dead pines. They make expensive kindling for a burn pile.
Tip for consumers:
Takes too long to ship, not worth the price you pay. Go to Lowe’s or Home Depot or your local nursery
Products used:
Nothing
Date of experience: August 10, 2021
Hi Colt - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
I bought a couple of vines from this place, and they were shipped in ziplock bags with some water gel that had saturated and rotted the plants. I paid for "mature plants," but what I got were a couple of half dead twigs with a bruised, floppy leaf. There was a paper saying the plants might look dead, but that they were "dormant," (although it was not winter) and gave instructions. I followed the instructions to the letter, and a few days later, they'd withered entirely. I left them in the ground just in case, and a couple months later, no growth, no nothing. I paid money for a couple of dead sticks. Given this company's track record of terrible customer service, I didn't bother trying to do a return. Don't waste your time.
PLEASE NOTE: This place also goes by GARDEN DELIGHTS NURSERY.
Tip for consumers:
Don't. Unless you really hate your money and want to get rid of it.
Date of experience: August 6, 2018
Hi Steph, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Can you please explain, in detail, what happened so we can take the necessary steps to improve our business? Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Easy to order online. We will see if they survive.
Date of experience: April 3, 2024
Go to your local nursery!
I purchase 2-15 count assorted flowering perennials. In my order there were 3 different types of plants and 1 wasn't even in the flowering type( jack in the pulpit)
Customer service told me they cannot guarantee what types the order pickers put in your box(They shouldn't work at a nursery)
Your best bet go buy local and get what you order.
Date of experience: October 2, 2023
Albeit a premature review... we live in hope! Pics in the Spring! So far the experience with Tenn Wholesale Nursery has been tremendous. Even with the free USPS shipping option, the two dogwood trees were delivered within a couple of days of placing the order.The barerooted specimens looked healthy and had a substantial rootball. An excellent price for a pink and specimen. I look forward to future dealings with this company as our new house and garden develops. Colin & Kim Burke
Date of experience: December 20, 2021
Hi Colin, your comments have been shared with our entire team at Tennessee Wholesale Nursery. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.
If you know this already then fine, if not, read on. I got lured in by the prices and the great photos of the plants. It wasn't until after my card was charged did I get an invoice that informed me I bought roots. I called, emailed, and tried to cancel order immediately. No answer/no response. When I did talk with customer service, they said "Sorry all sales are final" and suggested that I should have looked into their guarantee page which described what they sell, despite this not being on their homepage or within product description or product photos. Oh well, first and last time ordering for me. I would have been happy enough if the roots would grow withing 4 weeks so I could enjoy them this season, but nope, I'll have to wait an entire year I was told. So if you got the time, this may be your place to shop, if not, skip it and find a nursery with better products and better customer service.
Date of experience: June 2, 2015
Hi Frank, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Can you please explain, in detail, what happened so we can take the necessary steps to improve our business? Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
We ordered two mulberry trees at the end of 2020 and asked for a delivery of April. We live in N. H., and our pachage came right on time. We soaked the roots the appropriate amount of time and planted them just below our peach trees. It's now July and our new trees have tripled in size. The leaves are georgeus and plentiful with branches shooting everywhere. We are well pleased and satisfied with this company and their product.
Date of experience: July 29, 2021
Dear Dennis, thank you for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out at customerservice@tennesseewholesalenursery.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
I don't leave many reviews. But, I have placed 3 orders with this company. All product arrived disappointing. Bare root means there is enough to plant. Mine were of a size I needed to use tweezers to plant them (of 25 ordered only 5 have survived). All shipments are late by about a month. Only contact is through an email address. They are either non-responsive or take a week to reply and then its only a partial response. They have a variety of plant status- bare root, blooming age, Mature. My blooming age plants arrived and they are nothing close to blooming age - see image after potting for a week. Product arrives in sandwich ziplock bags with illegible sharpie handwriting telling you the contents. I find this site very deceiptive. I successfully buy plants online a lot and I will not use this one again. Oh, and they remove their bad site reviews.I bought perinnials and ferns.
Products used:
Many just died. I purchased plants.
Date of experience: June 21, 2023
What a horrible business. I ordered plants that were shipped May 11th. They arrived May 30th. After 19 days in shipping, they were completely dead. The nursery website states that plants are good for 10 days in shipping. This nursery confirmed via my photo that they were dead, but refused to refund my money since I "received my shipment." Absolute nonsense. Find any other nursery to order from instead of Tennessee Wholesale Nursery.
Date of experience: June 3, 2020
Hi Kate, please accept our apologies for having a poor experience with our company. Unfortunately, your name does not match any known record in our database. We would love to get you in touch with our Customer Success Manager. Your feedback is very important to us and we will exhaust all measures to make things right. Please reach out directly to customerservice@tennesseewholesalenursery.com with your feedback, questions, or concerns.
Do NOT buy from this site, or any site associated with Tennessee Nursery (TNnursery, Garden Delights, and many other names the sell through). They do not send you what you ordered! They send plants that are not even listed on the website, and then, when contacted, insist that what they sent is correct. I even sent pictures from their website along with pictures of the plants I received (very different), along with the name of the plant as listed on their web page. Their response?- "Well, this (what they sent) is what we call (name of plant on website)", even tho it does not match their own picture!
Date of experience: August 15, 2016
Hi Pam, I would like to apologize for the service you received when purchasing our products. After talking to our team it seems that things should have been explained to you in more detail. I understand that that was not the case and we did not meet your expectations. As you know from using our services in the past, this is not how we operate, and we will continue to train our staff so everyone is on the same page. Thank you for bringing this matter to my/our attention. If you would like to discuss this further, you can reach me at customerservice@tennesseewholesalenursery.com
I ordered a male & female kolomitika vine b/c they were the only place I could find that had the female in stock. 6 weeks later they arrived and the female was dead. Not wilted but totally leafless and completely dry. I checked the pot it was sent in and the "plant" had no roots. I think they stuck a dead twig of something in dirt and mailed it. I had low expectations to begin with but being knowingly sent garbage still irked me. Getting low quality is one thing, but being purposely sent a dead twig stuck in dirt is another. That's fraud.
Date of experience: June 6, 2018
Hi Stephen - we are sorry to hear you did not have a good experience with us. Our team is constantly striving to improve, so we would love to know what we could do differently the next time. Please reach out to us directly at customerservice@tennesseewholesalenursery.com, and we will be more than happy to help. Thank you for your time!
Good so far! 🤞 We'll see how they grow. They have already started growing.
Date of experience: March 30, 2024
Everything has been great. The real test is when I get the plants! I was expecting growing plants and I received dormant plants. I will aee come spring if I am happy or unhappy. If they grow I will be pleased
As the price was wonderful.
Like to do business with Tennessee companies
Date of experience: July 9, 2023
I placed an order with Tn Nursery with the understanding that the items order would be shipped in 3 to 4 business days. I received an email from them stating the date I (should) receive the items. On the date stated on the order as to when I should receive the items. I called the company and asked when I could expect delivery, No answer so I left a message. NO RESPONSE, so called again the next day and received a call from the company telling me it could take up to 7 business days since this was their busy season. After 11 business days I cancelled the order. I was sent an email saying "if I cancelled they would take 20% out for cancelling the order. That was news to me it was nowhere to be found on the place I ordered. So be aware of the business practices of this company. I suggest to avoid them all to gether.
Products used:
Plants were NEVER sent after 11 business days
Date of experience: April 25, 2023
Hi Steve - Thank you for taking the time to share your concerns with us. Though it is never easy hearing we have disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. Should you decide to give us another chance, and we sincerely hope you do, please reach out to us at customerservice@tennesseewholesalenursery.com so we can follow up with you directly.
Placed an order online and nursery confirmed receipt of my order. I heard nothing else for several weeks, so I emailed the company and called both their phone lines leaving messages for them. I heard nothing, so I started calling daily until I got ahold of someone who said she would have to research the order and get back with me. I heard nothing in response, so called and left messages again. Now, I simply call and call, email and email, and get absolutely no response from this company.
Date of experience: April 18, 2015
Dear Customer, we are sorry to hear about your negative experience with our company; that is definitely not what we want for our customers. We would love to help turn this around for you. Could you please contact our customer support team at customerservice@tennesseewholesalenursery.com? We will be more than happy to help you with the issue you have experienced.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!
Bought milkweed from them. None of the milkweed came up out of the ground. Contacted them and they wanted pix of the plants that did not thrive. Impossible because they did not come up. They insisted on pix. Just how do you send pix of something that did not grow? They would not fulfill their warranty to replace plants. Very dishonest. Maybe they know of a magic way to send a picture of something that did not grow!
Tip for consumers:
Don't use this company
Date of experience: July 2, 2022
Dear Sharon - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
I am working on filling in a streambank at the back of my property and got frustrated with the lack of native plants locally. Tennessee Wholesale Nursery has a great selection of native plants! The bare root stock arrive healthy, on time, and with clear directions on how to plant. I couldn't be happier with my orders!
Products used:
bare root shade plants
Date of experience: December 21, 2021
Tedi, your review made our day. We have passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy our products. We could not do what we do without great customers like you! Thank you for choosing us, we cannot wait to help you again!
Trees were shipped in a timely manner and received in good condition. Had no reason to contact customer service but emails came quickly with shipment and tracking verification. Will gladly buy again!
Tip for consumers:
Watch emails for deals and free shipping!
Products used:
Willow oak trees
Date of experience: December 20, 2021
Deana, your review made our day. Thank you for choosing us, we cannot wait to help you again!
Easy check out and great website had no issues with the order
Date of experience: March 28, 2024
Bought a tree (american beech tree) didnt last a year contacted them and wanted them to replace the tree bought of couse they wanted me to take a knife scrap the tree to see if it was fully dead, the tree was brittle and broke in half some time during the winter, needless to say screwed at the drive through and $42 dollars out the window so much for the warranty that came with this tree!
Date of experience: May 1, 2022
Hi Mitchell, we are sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Please contact our customer support team at customerservice@tennesseewholesalenursery.com. We would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
At first I got tense for my first goldenrod was dead for I was instructed to plant it immediately but I did not follow TN nursery's instructions. So when I got my second Goldenrod thru a credit, i planted it immediately and 6 months after. I am a proud owner of a healthy and beautiful cascading golden flowers. Big thank you, TN Nursery.
Date of experience: June 24, 2021
Hi Allison, Your kind words about our company are really appreciated. We love making our customer’s days and we cannot wait to have the opportunity to make you smile again! Thank you for choosing us!
I ordered several trees last fall. The trees were very healthy and had a vigorous root system. I prefer bareroot plants because I get a better price and the shipping is less expensive. Very pleased with TWN's plants.
Thanks, Rick
Date of experience: December 20, 2021
Hello Richard! We built Tennessee Wholesale Nursery to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Got my replacement plants from Tennessee Wholesale Nursery today, I was very happy with these plants they looked like real plants with very healthy roots and definitely alive not what I got to begin with. Thanks CS for the replacements
Shopped before
Date of experience: May 13, 2023
I order these plants, thinking they were fully bloomed plants. That is what the picture showed, recieved only roots. Then those roots were not even well maintained. I had over 5 plants showed in a small cardboard boxes in ziplock bags with no soil. And most of the roots were broken, some were not even the roots just broken sticks. Waste of money!
Date of experience: July 7, 2020
Hi Jonie, we are sorry to hear about your negative experience with our company; that is definitely not what we want for our customers. We would love to help turn this around for you. Could you please contact our customer support team at customerservice@tennesseewholesalenursery.com? We will be more than happy to help you with the issue you have experienced.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!
Garden Delights Online Plant Nursery. Quality garden plants, trees, shrubs, perennials, mosses, live stakes and native wetland plants at low wholesale nursery grower prices. Our tree nursery ships to all states. Buy plants online from a reputable plant...
Your review made our day, Alan. We have passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy our plants. We could not do what we do without great customers like you! Thank you for choosing us, we cannot wait to help you again!