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TN Nursery has a rating of 3.8 stars from 528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TN Nursery most frequently mention bare root, great prices, and timely manner. TN Nursery ranks 2nd among Trees sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
1,970 reviews
It would help if the email for the review listed WHAT I purchased! I'm landscaping a side yard so I'm ordering a lot of plants online and I don't recall that your info with the plant had anything about TN nursery on it, so I don't know what I'm supposed to review. However, everything I've ordered has arrived with no problems, on time and healthy. They are all flourishing so I suppose that's a good review.
I am a professional arborist. All of the root stock I purchased was labeled incorrectly. They refused to correct the issue. Their main concern was to keep the money, not good customer service. The better business bureau is filled with complaints about them. Beware...
I ordered 6 daylilies and received 9 in the mail. They were fresh, well-packaged and came with instructions.
Products used:
bare root plants
Date of experience: December 22, 2021
The daylilies I received were larger than any other nurseries I've ever ordered from. I am highly satisfied and I will be a return customer.
Date of experience: December 20, 2021
Dear Sky - Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon.
I am still waiting for my buy one get one perian. Email last week said it was being looked into and since then nothing.
Date of experience: September 26, 2023
Nice people. Great service. Everything came in on time. Looked great. Will definitely buy from them again.
Date of experience: September 6, 2021
We spotted your five-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.
All ordered items arrived in good condition and in time for Fall planting. Come Spring, we'll see...
Date of experience: December 21, 2021
We really appreciate you taking the time to leave us your review. It means a lot to the whole team, and we’d love to have you back very soon.
Excellent plants and amazing selections. I've made several purchases through them and I have never been disappointed.
Products used:
Trees
Date of experience: December 23, 2021
Dear Nathan, we really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.
Ordered 10 dew berry plants on Jan 31,2022. Received 8 bare root plants in very poor shape. Planted all 8 and only one survived.
Date of experience: May 13, 2022
Hi Robert, we do apologize for the experience you had with our dew berry plants, and would love the opportunity to make it up to you. Would you mind emailing us at customerservice@tennesseewholesalenursery.com with your name, contact information and this review, so our Customer Support Manager can reach out to you personally? We definitely look forward to hearing from you soon.
Ferns are always shipped and delivered in a timely manner. I can always count on great plants that grow quickly and fantastic customer service
Date of experience: September 9, 2021
Thanks for the 5-star review, David. You made our day! We look forward to making your day again real soon.
I planted $150 of perennials in April. It was the first time I ordered bare root plants so I didn't know what to expect other than a flowering garden this summer. It's now early July and nothing. Nothing has greened out, much less flowered. I've dug up some of the roots and that's what I still have: roots. Looking at the web site you'll see something entirely different: A picture of a bare root plant with greenery and the statement "What Our Perennials Look Like Before They are Shipped. The left image below is an example of our perennials before shipment. The perennials are shipped without blooms since they are shipped in their dormant season. Once you receive your perennials, plant them and wait for spring and your blooms to arrive."
Not so. What you will get is roots only in a zip lock bag with a black magic marker note that you can barely read identifying the plant. It gets worse. I went back and forth with customer service numerous times and now I learn, "Some of these will establish but most won't." What? Let me get this straight. They send out bare root perennials to customers knowing (but not telling the customer) that most of the plants not only won't establish during the Spring of their order but they won't establish at all. Furthermore, as for their guarantee, you have to wait a year for replacements. I've already lost a growing season and now I'm supposed to be grateful that I get another chance of losing another season with plants where only "some will establish but most won't"? Is this a joke? At the same time I placed this order I ordered other bare root plants from another nursery. They came with a clearly typed label of the plant, extensive roots and greenery and they've done very well this season. TN Nursery perennials are a total waste of money. Customer service was totally unhelpful. They never returned my phone calls and those on the other end of numerous emails talk in circles.
Products used:
Plants
Date of experience: July 8, 2023
Never received what I ordered and was pandered and mocked and laughed at by customer service. Dont do business with them
Date of experience: December 21, 2021
Hi Craig - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.
I bought a sourwood tree, and followed the directions for planting and 6 months it was thriving…beautiful fall color.
Products used:
Trees, bushes
Date of experience: December 8, 2021
Thank you for the awesome review about our sourwood tree, William. We are so pleased to hear it is working just as it should and that you are enjoying it so much! We have passed your kind words on to our product team. If there is anything else we can do, please let us know. We hope to see you shopping with us again.
I have purchased twice Trillium undulatum from TTN. I received not the species purchased and when the plants did bloom three-years after pruchase, they were a combination of sessile trilliums (T cuneatum) and pedicellate trilliums (T grandiflorum, erectum, luteum). They claim that T. Undulatum are blooming size rhizomes but I have found their claims to be untrue.The company is not to be trusted when it comes to purchasing and receiving the correct species. And, of course, if the plants do not bloom in the first twelve months after purchase, they will not replace the plants even though they are responsible for sending the wrong species. T. undulatum are difficult to grow, and for this reason I believe they fraudulently package easy-to-grow species - at least when the plants emerge from the ground in the Spring, the buyer is duped into believing they received the correct viable plants even if they do not bloom. Gotcha! Jerry
Date of experience: May 14, 2023
Great selection of products. Smooth order, shipping and packaging were excellent
Great reviews
Date of experience: February 14, 2024
Did my research on the web and all good reviews
Date of experience: February 14, 2024
I bought some trees to start my food forest. I was able to quickly buy and find trees that will grow in our zone.
Date of experience: December 21, 2021
Thank you, Anthony, for your great review of our company. We have passed your kind words on to our team. We hope that in the future we will be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customer’s feedback for helping us to keep improving.
Great service! The products are planted and happy:)
Your plants are in excellent condition. Thank you!
Your price was the best I could find :)
Date of experience: July 27, 2023
TN Nursery customer service is top notch! They stand behind their plants which is incredibly important.
Date of experience: December 20, 2021
Hi Carrie, thank you so much for your feedback! It makes our day hearing about how much our customers love the service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
They have great hard to find ferns and plants available as bare root stock. Their prices are reasonable and they have good descriptions of the plants
Tip for consumers:
Read the product descriptions for great info.
Products used:
Fernsperennials
Date of experience: September 8, 2021
Dear Leslie, we really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
The Willows and Redbuds I have purchased for TN Nursery were in great condition. I will definitely be buying from here again.
Date of experience: December 20, 2021
Hi Chris! Thanks for sharing your positive review of our Willows and Redbuds. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our products.
Great, helpful staff who are trained to help w/ their extensive knowledge of their product, growing zones, and best times to plant.
Products used:
Sugar Maple trees.
Date of experience: September 6, 2021
Thank you for your great review of our company. We have passed your kind words on to our team. We hope that in the future we will be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customers’ feedback for helping us to keep improving.
I ordered a fruit tree which came quickly. It's dormant and I look forward to it coming to life in the spring.
Date of experience: December 20, 2021
We really appreciate you taking the time to leave us a review, Patricia. These are the stories that keep us so motivated to continue doing what we are doing, and we are so happy to hear that you had a great experience. Let us know if we can do anything else for you.
I have always received great products and visited customer service. I have even had b trees replaced that my dogs pulled up.
Tip for consumers:
I always add a note no substitutions. They will sub for items unless you leave a note
Products used:
Numerous bare root perennials.
Date of experience: December 21, 2021
Kala, thank you so much for your feedback! It makes our day hearing about how much our customers love our products and the great service they have received from our team. We have passed on your review to our team and look forward to you purchasing from us again.
Love these guys, they always have great selections at great prices! I've gotten several plants from them and all have been healthy.
Products used:
Plants
Date of experience: December 27, 2021
Dear Jana, we have passed your wonderful review on to our team. Thank you so much for taking the time to leave a review about our company. Our customers' feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you purchase from us. Thank you for choosing to shop with us!
On time, very easy to order and the package came very neat, and professionally packaged. Thanks y'all!
Date of experience: December 29, 2021
Thank you for the awesome review about our product, Gary. We are so pleased to hear it is working just as it should and that you are enjoying it so much! We have passed your kind words on to our product team. If there is anything else we can do, please let us know. We hope to see you shopping with us again!
Awesome plants! I ordered Indian pinks last year and they look awesome this year. Best company ever!
Products used:
Plants
Date of experience: September 11, 2021
Thanks for the 5 stars, Pat! Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.
From the first contact and order, they kept making errors on orders and over-charging, charging shipping or etc and very difficult to reach in a timely manner to address issues. I kept asking for correction to no avail so I asked would it be easier to simply cancel order and re-order since it seemed impossible for them to make a simple correction on an order, but they couldn't even do that without errors in amounts. A headache, but I thought finally resolved. I even planned to write a positive review despite the headache once trees were received bc it seemed finally corrected...I ordered three trees,...two small and one largest... they delivered one, then the second...separately and singly. I contacted them prior to delivery of the first delivery to inquire when they would be shipping. They only delivered the two separately, I never received the large one and was told me that they have a strict 24 hour policy to contact them for lost trees! I was supposed to know the third wouldn't be delivered when they delivered the first two singly and separately? I had contacted earlier and was told the remaining two would be shipped. So they charged me for three trees and didn't deliver the largest one. The two sent look sickly and soft wooded. DISHONEST COMPANY POLICIES. DO NOT BUY FROM THEM. They are incompetent at best and dishonest at worst. They claimed it was delivered then didn't even attempt to correct their failure to deliver on a paid item! Then mentioned I didn't write a positive review! Horrible business, stay clear. Unprofessional. Contacted my credit card company and made claim which was accepted. It's a shame when businesses are like this, when other honest businesses deserve the clientele. I would have gladly and appreciatively accepted a correction but they made no attempt and denied it wasn't delivered which was patently false. Have never dealt with such awful business practices.
Products used:
Failed to deliver item then refused to refund or correct.
Date of experience: November 21, 2023
Garden Delights Online Plant Nursery. Quality garden plants, trees, shrubs, perennials, mosses, live stakes and native wetland plants at low wholesale nursery grower prices. Our tree nursery ships to all states. Buy plants online from a reputable plant...
Hi Martha, I’m so pleased you are enjoying our daylilies! I have passed your feedback on to our product team and know they will be thrilled to hear how much you love the product. Please let us know if there is anything else we can help you with. We look forward to helping you in the future!