Tobi

They first shipped the wrong order.
The right order came 5 days late and I had to return the order they messed up.
Then the clothing didn't fit, the dress I ordered was sooooooo short not even tunic length and it was advertised as a mid thigh length dress.
I return the order... again.
A month after they received the return... I have not been refunded.
TOBI has the WORST online shopping experience.

I purchased a dress before looking at the reviews. It was a size small and I'm a dress size 4 so I just went with the measurements. It was so tiny it didn't even get over my head. Then the fabric is see through so I couldn't even wear it anyways if it fit! Worst experience ever. Do NOT buy from Tobi!

This happened to me twice. They cancelled my purchases for no reason. When emailed why they cancelled my purchase, they sent a $#*!ing automated response saying they need further verification. Fyi, i gave them the 6-digit verification code. They cancelled my order anyway. Called the bank to see what they could do. They bank said my payment got through. There was no problem from the bank. It is the $#*!ing tobi that's the problem! I kept emailing them and messaged them on Facebook (i was THAT desperate) but no one replied. No ONE! They couldn't care less the trouble their customers face. Worst customer service ever. Unhelpful! What a waste of time and money

Contacted Tobi customer service this evening and immediately received a response from Kelsy... She responded back to me multiple times over a 30 minutes span and did a great job of accepting my return which was outside of their normal timelines.

I did not expect them to accept the return or even provide me a free return shipping label, but they did.

Impressed with their responsiveness and customer service.

I don't post comments often but this was impressive and very helpful. Will shop with them again!

Jon Bitto

I've ordered from Tobi 3-4 times, and each time have been pretty disappointed with my purchases. The first times I didn't bother to return because the clothes were okay (definitely not the quality that I was hoping for) and I didn't want to go through the trouble of returning. With this last order I will definitely be returning, as the dress is way too short and just fits really awkwardly. The shipping is fast, and it seems like they've revised the return process to be easier. However, I wouldn't recommend going through the trouble of ordering from Tobi... the clothes just aren't worth it. Will be unsubscribing to their emails now so I'm not tempted to buy again!

I ordered an item on the 11th Feb and it was shipped two days later. Customer service was excellent and I was surprised that I received my package eight days later since I live in Australia! After placing this order I looked at reviews and was surprised that this site had really bad reviews since my experience with tobi was great.

TOBI.com has cute clothes but TERRIBLE customer service. I ordered several dresses from this website using a valid credit card with sufficient funds. However I received an email (which honestly should have been a phone call) that night, asking me to contact my BANK for a 6 digit approval code, and that I had 2 days to reply (one of them was New Year's Day...). Luckily I checked my email on the 2nd day and replied with the approval code, and I also called to make sure my items were shipped, which they assured me they were. Well two days later, on a Saturday, I found out that nothing was shipped and everything I ordered was sold out. And because it was during the weekend no one at TOBI answered the phones or emails. Thanks, TOBI! Now I don't have any of the dresses I ordered for an important event that's a few days away. I would never order from this site again, and I would never recommend this site to anyone because of the awful customer service (or lack thereof, really).

Do not waste your time with Tobi! I received a dress treat was damaged/preworn. Whatever the case, the sequence on the dress look like CRAP! Tobi will not take the return because the dress was marked "final sale."
I am also waiting on a returned shipping label for a return. I have read awful reviews about not getting your money back on a return so I may just try and alter the dress I was inquiring on returning.
The other items I purchased lack quality. Do not waste your time and money with Tobi!

After hearing much hype about this popular site I decided to give it a try. I ordered 5 items: 3 dress and 2 shirts. 2/3 dresses were a miss I ordered the Vdara dress in a small, it was so short I couldn't even wear it as a dress as for the other dress the material was so thin you can see everything. The shirts were very low quality both were very sheer however on the site it was shown opaque. Out of the 5 items 1 of my dresses were a hit.

For Canadian customer's please be aware of the customs fee that you will be paying once your package arrives.

My verdict- Other sites have better quality and pricing but if you are looking for something unique this is the place but beware of sizing and the quality. I def hope others have a better experience with Tobi than I have. This will be my first and last time ordering.

I have ordered from Tobi numerous times and have never been disappointed. They have a very unique sense of style that I don't come across just anywhere. They have some items that will seem a bit over priced but they also have lots of good deals. Not to forget 50% OFF YOUR WHOLE FIRST ORDER! This past time they didn't send me a choker I bought but I emailed them right after telling them the problem and they are working on immediately either sending me a new one or giving me a refund. Alexandra was very helpful with that! I love Tobi and always recommend it to people when they ask me where I got my clothes!

Decided to shop here because i saw several youtubers recommending it. Not only did i receive the wrong dress, spent hours trying to contact them, and provided photo evidence for THEIR MISTAKE, but am expected to pay for international shipping in order to receive my refund. Please do not shop here! Am extremely upset and anxious because of this experience.

I haven't actually purchased from Tobi, but I was looking on their site and saw a romper that I already bought from Sheinside.com (another hit and miss place, but at least the prices are good) for like, $20 or something on SALE for $50, marked down from $75!

I placed an order on May 4,2019. I was bait and switched. The order I received looked nothing like the order I placed. It took 3 emails, 1 social media message, and 2 weeks later for someone to respond to me. 8 weeks later and I still have not received my refund or my original item. Their customer service is unbelievably slow and incompetent. I would not recommend Tobi. It is not worth the hassle. I would not order from them again.

Being bait and switched is illegal. I have not received my refund. They are scamming customers and this is FRAUD.

I honestly believe some of the products are a hit or a miss. What I received was a hit, so I like it. I hadn't gotten the chance to wear them yet due to the weather fluctuating but I did try them on. They're phenomenal.

I was very nervous buying from Tobi because:
1) Duties to Canada can be crazy expensive
2) Hearing the material is so cheap
3) Scared the size wouldn't fit and I'd have to pay for shipping from Canada again

But I did it anyways and I'm happy I did. I didn't get charged any duties which was awesome. Their clothes are amazingly cute and come exactly how picture, but some of the materials are sooo cheap and see-through. The sizing was true to size and my clothes fit good. Also it came from USA to Canada within a week.

All and all even though some of the material is so cheap, I am happy.

I had a return and couldn't get their return label to print. Tried time and time again. They wouldn't respond to the 3 emails I sent them. VERY FRUSTRATING. Finally they responded and said all emails were going into spam. Was that my fault? And why didn't the return label print. After a lot of waste energy they gave me in store credit. As if I want to shop there again.
Stay away from them. They are very unprofessional. And a lot of their clothes are stiched lop sided.

I was scared after reading the reviews, but I was pleasantly surprised. I took advantage of the 50% off and the dresses all fit perfectly. The material was also decent quality, and for the price I paid it was worth it. I wouldn't buy cheaper things though, because the cheaper you go the cheaper the material. If you buy higher priced items with the 50% off deal it is worth it. The shipping was fast and the package came with an easy return label. Seems to me that those who are dissatisfied are more likely to review than those that are satisfied so I wanted to share my experience. Would buy again if they have another 50% off opportunity and would stick to the higher priced items that are made with better quality material. Happy to have some unique pieces at discounted price.

Definitely some of the cutest dresses I have ever seen, but their service is absolutely horrendous. I added three items to my bag, two of which were dresses. They were in stock and had my size when I paid for them. A day later, I got an email saying that my order had been shipped and I was so excited! Then I checked my order status and realized that the dress I really wanted was not going to be shipped. I emailed them and asked what had happened and apparently, they could not send me the item I had ordered because they no longer had my size. Why would you let me add the item to my bag as well as pay for it if you were not going to have it? I also asked them if they could just charge the item to my card then ship it when it is back in stock and they told me they were not able to do that for me. THE MISTAKE WAS ON YOUR PART, NOT MINE. You have terrible customer service. Also, I still have not received my other items even though I placed the order nearly a week ago.

I read the reviews and I was scared buying a dress there since it was only $10! But I went through with it and got it and I was in love! It arrived in 3 days and it is great quality! :) I swear I'm not making this up haha :)

I honestly wish I would have took a look at these reviews before placing my order. The photos looked like such cute clothes (but of course, too good to be true) and I decided to place my order in November. Nothing too much, my total came right below 100. I waited for the clothes for weeks, and actually received a package from POLAND before mine from tobi. When I got the package I was so excited to just finally have it I did not even mind the wait so I hurried into the dress and was SWIMMING in it. I looked at the size and it said large. I had ordered a medium, and to be sure even checked my email, and what's even better is it was even on the enclosed invoice. I tried calling, no response. This is ridiculous to wait that long fro clothes and for it to not even be correct. I gave up, it wasn't that much money. But to anyone else who can learn from me DON'T THINK ABOUT IT. Seriously H&M makes this place seem like Saks.

Sent back a return on November 28 and my return still has not been processed even though they said they received it December 12th. They said they have 14 business days to process and dont have a phone number to contact them for a reason. You have to submit a manual request and wait days to hear back.

Such a waste of money -

I ordered dec. 2nd, on dec. 10th the refunded half my order and said they were out of stock A WEEK after i paid and ordered. Then the package took another week to deliver arrived AFTER my event that i need the dress for, and it was final sale and i couldnt return it.

Over all a garbage site.

I had ordered a few items from this site and once they had arrived each item was nothing like I expected. Poorly made, items that should have stretch had none and size were all off.
I returned everything and happily I received the refund.
However not worth the shipping/taxes/return shipping.
I would advise to NOT ORDER FROM THIS PLACE! Save yourself the hassle of having to return it.