• Tobi

Tobi

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Overview

Tobi has a rating of 2.5 stars from 854 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tobi most frequently mention customer service, phone number, and store credit problems. Tobi ranks 99th among Women's Clothing sites.

  • Service
    123
  • Value
    138
  • Shipping
    140
  • Returns
    50
  • Quality
    319

Instant Feedback

4,173 reviews

21
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How would you rate Tobi?
Top Positive Review

“Fast delivery, great quality!”

Naomi z.
10/2/15

I ordered my dress Sunday and received it the following thursday. The dress is exactly what i was hoping for! It's an extra small so i was a little hesitant but the size chart they have truly matches the description. I will defiantly order more items from this website.

Top Critical Review

“Cheap,Poor Quality Knock-off Clothes”

Megan C.
3/28/23

This is another copy cat clothing site that gives you the classic bait & switch - photographs of gorgeous, well made dresses on the website that look nothing like the product you receive. Return policy on the packing slip states 30 days which they refuse to honor, citing the 10 day policy on their website. (Then update your packing slips.) Don't waste your time or money.

Reviews (854)

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Reviews that mention popular keywords

customer service (235) store credit (124) phone number (29) return policy (54)
Thumbnail of user hannahc189
Texas
1 review
0 helpful votes
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October 15th, 2020
Verified purchase

I ordered this dress for a wedding this past weekend, and it is super pretty, and looks gorgeous. It just arrived 4 days after the wedding-and a day later than it originally said.

Thumbnail of user mo219
Colorado
7 reviews
20 helpful votes
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February 11th, 2011

Got a great deal on a pair of R&R jeans, 30% off plus free shipping! I got the jeans in 2 days with the free shipping, very fast process! I will definitely come back again for more stuff :)

Thumbnail of user ninoskag
Turkey
1 review
3 helpful votes
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August 21st, 2014

Tobi customer service is CRAP!
They request from customers things they cannot provide since banks in the world do not work as they work in United States.
I wont buy from them again!

Tip for consumers:
Do not buy from this site

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Thumbnail of user eileena3
New Jersey
1 review
14 helpful votes
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September 18th, 2014

Uh if you're going to talk about how the "quality isn't good for what you payed for" how about walking into gucci or versace, they should have the "quality" you're looking for! :)) ))))

Tip for consumers:
if you don't actually fit into a size 2 and you order it and then complain...youre in denial so please delete your review now

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Thumbnail of user natalief15
New York
1 review
0 helpful votes
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February 12th, 2015

Had a horrible experience. Ordered a dress for a specific event and it never came. I would NOT trust tobi with your money! Go to a different online website, do not use tobi.

Thumbnail of user kelleys24
Canada
1 review
0 helpful votes
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July 21st, 2017

Made a large purchase off this website during one of their massive discount sales. Everything I recieved I recieved in a timely manner & was processed at the boarder (I live in Canada) with no problems. I recieved multiple emails not only from tobi, in regards to my tracking information but also from DHL. Making tracking my package a breeze. As for the quality of clothes I am not disappointed. Think somewhere between H&M and Zara depending on the item and price point. I purchased a mix of both their medium and high end priced items. Full disclosure I do have a very standard fit body, making sizing not much of an issue for me personally. I am aware that that is not the case for everyone. Some of the items I ordered were better quality than others, so do take note of prices and what each item is made of. All together though there was no piece noticably low quality for the price points the site offers. For trendy pieces that won't break the bank I would recommend Tobi and I will be shopping here again. Only reason I did not give a full 5/5 was it was the quality I expected, it did not exceed expectations.

Thumbnail of user alanaj
Canada
2 reviews
8 helpful votes
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November 13th, 2016

I don't usually contribubte to reviews, but this site helped me with my own first Tobi purchase so I figured I should pay it forward.

I LOVE my Tobi items and will definitely be back to order more. Delivery was fast, customer service by email was friendly and quick to respond, and the items are so trendy and cute. I am more than thrilled and will definitely be back for more.

I heard about the site two years ago from a friend who strongly recommended their dresses. Since then, I've checked out what they have throughout the seaons, and finally made an account and pulled the trigger.

As others have said - you will pay customs upon delivery, you must carefully read the size charts as always with online shopping (have a measuring tape handy), and look VERY closely at pictures of the items to make sure they're what you think you're ordering.

Tobi's styles a trendy and VERY reasonable with their 50% off sales compared to any other online sites with similar styles and quality. If you're debating your first order, definitely read the reviews here and go for it

Thumbnail of user victoriac12
New York
1 review
1 helpful vote
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October 21st, 2013

The free shipping was fast (ordered Thursday, received today) and there was a sitewide 50% off sale that had me ridiculously excited. I calmed down after reading some negative reviews of the clothing and began to dread finding holes in the dresses I ordered.
No holes, but that was about the only recommendation. 3 of the 4 dresses I ordered were plain ugly. The colors were not remotely true to the picture and the fit of two of the dresses was awful. The other two had such persnickety zippers that my boyfriend had to spend a round 20 minutes cajoling them up my back. The strapless bra I ordered claimed a C-cup size but looked rather more like a B. And the "corset mesh high-low tank dress" I was giddy for did not cover essential lower body parts, nor did it do anything for support up top.
Everything I bought was final sale (I figured I would take a very cheap chance) so I have had no dealings with customer service. But my conclusive advice would be to not waste your money. The pictures of the merchandise featured on the website are deceptively alluring, but the quality is shoddy. Save your cash for better made and proudly crafted clothing.

Thumbnail of user abbyb17
New York
1 review
3 helpful votes
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September 12th, 2016

If I could give them a 0 I would. Worst shopping experience EVER. I have been trying to get the short I ordered for 3 months now. I ordered it in June, it was too big but they don't do exchanges. Had to send it back fr a refund, it took 3 weeks for them to give me my money back. Then I had to wait for them to do another 50% off sale since that how I ordered the shirt the first time, finally reordered it and have been waiting 2 months now for it to get here... They corrected my address to Manhattan, not Brooklyn. So they sent my order back. Then told me I would have to pay a shipping fee to have it sent to my correct address. After going back and forth with customer service for a while they finally sent my package out again. But I wasn't there so they claimed they left a notice, which I never received. I had to either go pick it up at an unknown location or reschedule delivery. I rescheduled and they never came back. I talked to customer service again and they told me to just contact my local post office and see if it was there. So helpful... Not. This is my first time shopping here and I still have not gotten my one top I bought 3 months ago. WORST STORE EVER. Never ever shopping here again.

Thumbnail of user aprilw281
Virginia
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

The shopping experience was great, but the dress was not exactly as expected. There were two very high slits in the dress that I had to sew myself to make it appropriate.

Reason I chose this business:

I have shopped with you in the past.

Reason I chose this product:

I loved the style and color. I am wearing it to a black tie wedding.

Quality
Thumbnail of user jordanw153
Texas
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

No issues with this shipping experience, this site is definitely not a scam if anyone's wondering. I ordered a pink ripped up dress and it fit perfect and came very soon after I ordered it.

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Thumbnail of user tabithab
GB
1 review
2 helpful votes
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February 22nd, 2014

I received my order today. I am in the UK and it took just 12 days to arrive with standard free shipping which is great! Three out of six items are great, the other three not so much! I will list them here:

Aubrey Twist top - lovely!
Play Hard top - quality thinner than expected but love the print and shape so I will wear it
Lone Wanderer sweater - ordered this in both colours. It's not great, unfortunately. Probably suit a shorter person better, it just looks wrong on me. Quality is fairly poor, wonky stitching etc
Harlow tunic - I love this, it's like an open knit sweater and drapes nicely
Studly Greta tunic tank - again this is ok, I think I ordered the wrong size so won't be able to wear it

I ordered at 50% off with free delivery so I suppose I got what I paid for. Would I order again? No I wouldn't. I would much rather pay twice the price for better quality. It would not make sense to return the items I don't want as I paid customs fees and would have to pay international postage. I'll give them to friends who might get wear out of them.

Thumbnail of user anas191
New Jersey
1 review
1 helpful vote
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January 31st, 2020

Quiet change in policy to not returning the money for returns is very disappointing. It is still advertising free returns which should be changed to read 'free exchange'.

Thumbnail of user nikin1
Minnesota
1 review
0 helpful votes
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July 1st, 2016

All the clothes I got looked NOTHING like the picture and the quality was awful. I was disappointed with everything do not waste your time with this site. I received my package late and now they won't let me return it and so all my money is lost. THIS IS A WASTE AND AWFUL CLOTHES.

Thumbnail of user danielles21
Canada
1 review
2 helpful votes
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October 30th, 2014

I ordered a bunch of items from Tobi on October 17th and they arrived to my home in Ontario by October 29th. Everything I ordered was there and I was happy with the quality of the clothing I received. This is the first time I have ordered from Tobi and after reading a bunch of reviews, I was skeptical of ordering from them however I am happy I decided to give it a try and I will definitely be ordering more clothing soon.

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Thumbnail of user marvg
District of Columbia
1 review
9 helpful votes
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October 6th, 2015

They don't process your refund. Just be careful ordering make sure the clothes really your size if not you can forget your refund if you send it back to them.

Thumbnail of user brittanyj2
New Jersey
1 review
1 helpful vote
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May 6th, 2013

I ordered a shirt and received it with the 50% off discount and in a timely manner. The shirt was a size too small so I wanted to return it for a different size but was told I needed to send the shirt back and reorder it in a different size; they would then send me a new shirt and make the price adjustments. I did not want to go through the hassle so I just sent the shirt back with anticipation of a full refund. After not seeing the refund in my account a few weeks later, I got in touch with tobi and they said to wait a few more days for the refund. After another few weeks later I was in touch with tobi again only to be told they had refunded me my money and supplied me with a transaction number to tell my bank about. I have been back and forth between the two, only to be reassured by my bank (who I have been with for 10 years and have never had a situation like this) that there is no such transaction. I have filed with the claims department with my bank to fight for my money back. UGH! What a process... I will never order from them again.

Thumbnail of user portiat
Florida
1 review
1 helpful vote
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December 5th, 2012

DO NOT ORDER FROM THIS WEBSITE WORST CUSTOMER SERVICE! I ordered a dress which took more than 48hours to process, I then called multiple times and never got an answer until the 7th call. After getting my dress shipped, I received it in the mall but the wrong size was giving to me then what I ordered which it states on the receipt. I have emailed customer service twice and have been calling non-stop for two days straight! And I have not talked to anyone, just a voice recording saying Tobi lines are busy and to email them! THIS HAS TO BE THE WORST EXPERIENCE EVER WITH CUSTOMER SERVICE! I am warning you do not order from this website, go look for yourself and google Tobi reviews, they do not have one nice review! Besides the fact that they clothes are nice but cheaply made! Thank you Tobi for ruining my birthday party because I do not have a dress!

Thumbnail of user hannahl24
Kansas
1 review
5 helpful votes
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September 12th, 2015

I ordered a dress which is extremely short and I can't even bend down. So it's not even a dress. It also has a black stain and dirt on it! What the heck! Never again.

Thumbnail of user kaylae1
Australia
1 review
4 helpful votes
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June 6th, 2015

I purchased 5 items which I loved online but once they arrived, almost every single item had a problem. A dress I ordered looked completely different in colour and pattern in comparison to the photo online, so I sent it back and got a refund. A crop top I had to send back for a size replacement. However, every time I wash it I have to iron it and after ironing it, it changes colour and becomes wrinkled very easily. The stitches on the shirt are also coming apart after only having it for a couple of months. As s the pompom edging trim on the shirt is too short for the shirts length, the shirt forms a wave. A skirt I ordered I love to death. However, it has shrunk and the zipper is a cheap one and has become very hard to use. The 4th item was another shirt, the best piece of clothing from this order. And lastly, I ordered a teal play suit with a lace trim. This item had to be self tailored to fit me as the chest fabric gaped. Also, it shrunk after washing and had to be ironed after every wash. Like the crop top, it changed colour after ironing and wrinkled easily when worn. It was not long until the lace trimming started to fade and fall apart. As a result, I now keep it for gardening or painting attire. Overall, with the 50% discount, each item of clothing was over priced and is sweat shop standard. However, Tobi had a profound high level of service in regards to my refund and size swap. I wish I could say I was as happy about the clothes as I was about the service.

Thumbnail of user monicar62
New York
1 review
2 helpful votes
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December 21st, 2017

FALSE ADVERTISING!

I have made a purchase on Dec 13th on your website. During this purchase, it was assured that if I order on that day, the items will surely be delivered to me before Christmas! However, this is NOT THE CASE! I have just checked and tracked my package and the estimated delivery date is 12/27/2017 - 01/02/2018! After Christmas obviously! I will be overseas by that time and the dress that I ordered that I was meant to wear for Christmas day is NOW NOT HAPPENING! I made this purchase as to wear the dress in Christmas and it assured (your website advertised and even confirmed upon checkout) that the delivery will be before Christmas! This is just unbelievable! I will never use and order from TOBI if the services are like this!

Thumbnail of user jesso3
Hawaii
1 review
0 helpful votes
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September 22nd, 2015

I just placed my first order from Tobi. I do have to say, very quick shipping and accurately shipped products. However those are the only pros I had. There were much more cons starting with the fact the items were much cuter on the website. As other people mentioned sizing is off on most products and and my 4 size small pieces fit very very differently, some too small, some wayyy too big and the one XS item is much larger than 2 of the size small pieces... too bad that was a final sale item. But the worst thing about this all was as I was trying on the products I started to break out in a rash all over my body! Two of the pieces must have some chemical or something on it. I was determined to figure out what piece of clothing broke me out so I used my bf as a swab and rubbed each article of clothing on a different limb... And low and behold two of his limbs were covered in the same rash. So now we both have this disgusting rash that hasn't gone away for 6 hours and counting. One from a dress and another from a top. Never again will I make a purchase from this site. Poor quality and sketchy materials or something. Sad.

Thumbnail of user lisaa60
Georgia
1 review
1 helpful vote
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December 2nd, 2014

Horrible, horrible, horrible purchase. The straps for the body con dress I ordered was laughably loose, the zippers did not work the second time around, and the other skater dress I ordered was not even similar to the one in the picture. A total waste of my $50. STAY AWAY FROM TOBY AT ALL COSTS!

Tip for consumers:
Stay away- my best advice

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Thumbnail of user taniag5
Illinois
1 review
4 helpful votes
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July 1st, 2016

I received my package, tried it on, and sealed it back up to return it! It was awful. The sizes are not true to size and the material looks like it's from the dollar store... not worth it

Thumbnail of user dd49
Canada
1 review
4 helpful votes
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November 1st, 2014

Some of the stuff I really like, fits like it should which is encouraging, but the quality of the clothes is HORRIBLE. Half of the stuff I've bought is already falling apart or ripping and it's been about a month.

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From the business

Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.

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Thumbnail of user kennethc284
Kenneth C.

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