Tobi

I ordered the Eve Shearling jacket and it literally started shedding as soon as I took it out of the package. Thank goodness it was on sale. It looks so cheap!

I really like this site, I ordered during the 50% off store wide sale, so of course I ordered a few things. I spent about 200$ between 2 different orders I placed. The first one only took 3 days to get to me! 3 DAYS! I was super excited of course when I saw it at my door! I was a little hesitant and worried because of all the bad reviews but I noticed that the majority of the bad orders/reviews were from over seas. I reside in the US and can say the quality was what I expected, it is comparable to forever21. Which I'm okay with because during the sale that is around the same price I paid for my items. I would order again, but only during a sale. Some of the items are a little sheer as others noted. And I ordered two jumpsuits which looked incredible on the site of course, they are the same as in the picture but again, not amazing quality. The fabric is just "bleh". But I can say I got what I paid for, not bad but not the best. The hems are good, no loose threads or weird off-putting seems like others noted. I can say I like the items I received but again, not my fave.

I´m from Rio, Brazil and the first time I bought clothes from this store I payed the shipping because I wanted to get my stuff before I traveled and eveything arrived perfectly in ONE WEEK. I don´t recommend anyone from Brazil to buy as much as I did because the taxes were ridiculous, it cost about the whole purchase and I bought a lot of stuff, but these taxes I payed had nothing to do with the store Tobi. I did have to adgest a romper (because it was too long) and I could have gotten an XS on maybe two items but it´s nothing that a belt can´t fix. The seconed time I bought from Tobi I had the stuff delivered to my dads hotel in The U.S. and funny that the stuff I bought the seconed time around I actually thought they could have been a little bigger once I saw them but when I tried them on I liked how they fit. No need to say that I love shopping at Tobi but only with the 50% discount code. I wouldn´t have payed full price for any of the items.

I've ordered from Tobi twice. Both times that I've ordered, I haven't had any issues with shipping. My orders always came within a week, and none of my pieces would be missing. The first time that I ordered, the clothing quality was alright- a sweater wasn't how it appeared on the site, and a skirt that I ordered in a size small appeared to be more like a size medium. But I was convinced that I wouldn't buy from the site again, so I didn't even bother returning the items. However, I did ended up buying from them again- this time a sweater, dress, and skirt. The sweater exceeded my expectations. It was soft, and oversized (which I loved). The skirt I could not even pull up past my thighs and the dress I couldn't even zip up. Both these items were a size small, which is my usual size in ALL other stores- which was a let down.
Their clothes are adorable, but the sizing is pretty strange. Also, the customer service needs a lot of work. I never got an order confirmation, nor a shipping confirmation with tracking and when I emailed them about this, I never got a reply.
Overall, I think your experience on this site is really just a hit or miss.

http://www.backpackshack.co.uk/

Definitely avoid this one. They send completely the wrong thing and won't refund (even when a return is offered). Very bad customer service.

ONLY PUT 1 STAR BECAUSE I HAD TO. DONT WASTE YOUR TIME OR MONEY. THIS COMPANY IS A SCAM. GARBAGE QULAITY. NOTHING LIKE PICTURE. SEND MY ITEMS BACK 3 MONTHS AGO AND HAVENT GOTTEN MY MONEY BACK. THIS IS ABOUSTLEY DISGUSTING. WORST: BUSINESS" - IF YOU EVEN WANT TO CALL IT THAT EVER. TOBI IS BULL$#*!. I CAN NOT STRESS ENOUGH HOW HORRILBE EVERYTHINF ABOUT THEM IS. I AM MORTIFIED THAT THEY WOULD DO THIS TO THEIR "VALID CUSTOMERS" THIS COMPANY IS A JOKE THAT DESERVES TO GO BANKRUPT. I HAVE FILLED A COMPLAINT AND STARTED AN INVESTIGATION INTO THIS BULL$#*! BUSINESS.

Ill be honest i was really hesitant about ordering from tobi after reading all the negative reviews, but i ended up purchasing my junior prom dress from there for only $40 and im in love!
The material is amazing, especially for the price. The item i got was final sale as well so i was super worried that it wouldnt fit and i couldnt return it, but i decided to take the risk. Im 5'1 with practically no boobs but i ordered an XS and it fit great that i dont even need to get it hemmed, itll be the perfect length once i wear it with heels:)
I was most worried about the shipping bc thats what most people had problems with, but my package took 5 days to deliver like they promised and came exactly when they said it would! However i do live about an hour away from the warehouse so that could be a possible explanation for why it came on time as opposed to other people.
Their customer service was pretty great too. I was super paranoid when i purchased my order and spammed/bothered them with so many questions through facebook messenger but they still got back to me every time:)
Overall im super satisfied with everything! However im fully aware that other people havent had the same experiences and arent as lucky as me so my advice is to make sure you have the correct measurements when ordering an item that's final sale and be very aware of all the risks!

My first purchase experience: I ordered a top and they sent me the wrong size. On my order form it CLEARLY stated the size I ordered and it was even HAND CIRCLED and then okay-ed. I called to see if I could return it an receive the correct size because it was a lovely top. The first girl I talked to sounded like she was twelve and couldn't answer any of my questions. The second person I talked to told me they were all out of my size and so they just sent me the next size up thinking it would fit (LIKE THEY KNOW MY MEASUREMENTS! -___-) Who does that?!

It seems I have bad luck with Cyber Monday sales. On Mon Nov 27th, I ordered from Tobi.com, and it is now January 2nd, 2018 and I have no package, and no real update on the status of my order. After about 20 emails to the company, including their fake "Fraud" department, and asking about 5x for someone to call me to discuss the matter, I have received no clarification and no help, and zero customer service. No one has attempted to call me to resolve the matter. In fact, the questions I pose in my emails are never answered; it seems they have a bot answering all inquiries and complaints. There is no number to call. They took my money. If I sign into the account of my order, it says "processing" yet the bot email I received in the last week said "they are working with the shipping company to send my package quicker"; yet, I have received no information on my package even being shipped at all. And online it says still "processing", and again, my money was taken from my account. My bank and I are going into dispute with them. They have ZERO customer service. They will not call you... there is no number for you to call. Complete waste of time. Tobi.com have proven to be total fraudsters, and absolutely incompetent at customer service... but then again as a scamming business they don't really need to worry about customer service after receiving your banking information.

The pants are adorable, and super comfortable. My only complaint would be that xs is never really xs, I'll have to get them taken in a little bit.

I love going on this site and getting all the styles that you find for much more on other sites. Shipping could be a bit faster.

HAVE SENT 6 EMAILS IN 12 DAYS AND STILL NOT RESPONSE REGARDING RETURN... DOUBT I'LL EVER HERE FROM THEM! HORRIBLE. SHORTS WERE CUTE BUT NOW WE ARE STUCK WITH EXTRA ITEMS AND CANNOT RETURN. UGH!

I spent over $250 dollars on this website. Outfits are cute but once you put them in the wash ( even washing cold) EVERYTHING SHRINKS TO DOLL SIZE! Waste of money. DONT WASTE YOUR TIME EITHER

Skirt was cute and fit well. The top is a little big, but I can get that fixed up. Clothes are good quality as well :)

Quick shipping and item was even nicer than shown on the website. I will order from Tobi again. I am completely satisfied with my jumpsuit.

Efficient communication, fast shipping, and very happy with my shoes! One of the few online boutiques that are legit and can be trusted.

I returned a dress & long after a month of waiting have yet to hear about the refund promised within 2 weeks. Thieves!

I sent in two items that were too small back in March and have yet to receive a refund! Awful customer service

Unacceptable!
First order never delivered
After ordering same 3 items again and paying $25 for expedited delivery still have not received items!

Cute clothes and worth a good amount, one didn't fit but I was able to return it and get store credit

Nice clothes, but really ill fitting. It was final sale, so I feel like I just wasted a lot of money.

I ordered from this website weeks ago, and after my delivery was running late it was "returned to sender" last second. I was in communication with Tobi's customer service email since May 27th concerned about my order's delivery status before this, and they claimed there were no issues and sent me tracking information. I thought there was an issue, but the customer service email did nothing to correct this issue until I reached out again days later on June 8th. This site has lead me to nothing but unnecessary stress and I am left scrambling and paying for express shipping from other sites now and hoping I might still be able to get a dress in time for my graduation pictures this week. I would recommend Shein, Zaful, Pretty Little Thing, or Amazon before I would go through the stress that Tobi has given me ordering my graduation dress. I contacted Tobi's customer service emails trying to get help but it was a complete waste of time and they made absolutely no effort to help me get my dresses. It was already difficult enough to shop for a graduation dress during store closures due to COVID-19, but Tobi has just made matters worse and I regret trying to give them my business.

Friendly and careful with my stuff. They did an excellent job which I never imagined. I highly recommend their service!