• Tobi

Tobi

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Overview

Tobi has a rating of 2.5 stars from 854 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tobi most frequently mention customer service, phone number, and store credit problems. Tobi ranks 99th among Women's Clothing sites.

  • Service
    123
  • Value
    138
  • Shipping
    140
  • Returns
    50
  • Quality
    319

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4,173 reviews

21
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How would you rate Tobi?
Top Positive Review

“Fast delivery, great quality!”

Naomi z.
10/2/15

I ordered my dress Sunday and received it the following thursday. The dress is exactly what i was hoping for! It's an extra small so i was a little hesitant but the size chart they have truly matches the description. I will defiantly order more items from this website.

Top Critical Review

“Cheap,Poor Quality Knock-off Clothes”

Megan C.
3/28/23

This is another copy cat clothing site that gives you the classic bait & switch - photographs of gorgeous, well made dresses on the website that look nothing like the product you receive. Return policy on the packing slip states 30 days which they refuse to honor, citing the 10 day policy on their website. (Then update your packing slips.) Don't waste your time or money.

Reviews (854)

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Reviews that mention popular keywords

customer service (235) store credit (124) phone number (29) return policy (54)
Thumbnail of user claired145
Montana
1 review
0 helpful votes
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October 15th, 2020
Verified purchase

I ordered the dress from Tobi for a wedding and didn't think it would be processed or shipped in time because I ordered it just a couple of days before the wedding. But it was processed the very next business day and it got to me in time for the wedding! I am so impressed with Tobi and their quick service.

Thumbnail of user madisonc157
Nebraska
1 review
0 helpful votes
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October 15th, 2020
Verified purchase

This was not the dress I ordered but I am going to keep it. It was supposed to be hunter green with dark green lace and there was no lace pattern on this dress.the order slip that came in the package had a picture of the one I ordered as well.

Thumbnail of user cch13
New York
1 review
0 helpful votes
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July 27th, 2021
Verified purchase

My experience with tobi has been wonderful. My order came on time and the products I received were high quality. I was satisfied with all of the products I received except for one. A pair of pants I received were too big for me. I may have to return them, but other than that, overall a good experience.

Reason I chose this business:

Tobi was recommended to me from a website that listed different clothing brands for young adults.

Reason I chose this product:

These products fit my style very well. After receiving the products I noticed they are high qualith as well. The material does not look cheap. It is well produced. I will be buying again.

Quality
Thumbnail of user camillek15
North Carolina
1 review
1 helpful vote
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October 27th, 2019

So disappointing... I shopped here in the past and have returned things and received my money back. I had no clue they changed their return policy. I just sent back $150 of merchandise and no have useless store credit. Never, never shopping here again.

Thumbnail of user eja14
New York
1 review
1 helpful vote
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October 15th, 2017

Bought from Tobi after reading about them on a respectable site only later did I think to search for reviews and I wish I had before I purchased. Tobi is clearly a Chinese site with irregular sizes and awful quality. I bought a satin top which fit horribly and of course it was "final sale" it wasn't dirt cheap like some of the $9 dresses but was $22 (originally $44) so I'm not at all happy since the top is unwearable. Save your money and buy from a reputable site instead.

Thumbnail of user victoriah13
Kansas
2 reviews
2 helpful votes
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August 28th, 2014

I am 5'6" and 95lbs. I ordered a dress in a xs based on the information they provided. I paid for expedited shipping as well. The dress wouldn't even go around rib cage! It was freaking unbelievable how small this dress was. The information was way off, and I spent all that money to get it shipped before my trip out of the country for no reason. Not only that, but I don't have the funds in my account to place a new order for the exchange, so I'm just kind of lost as to what to do at this point. Never ordering anything from them again.

Tip for consumers:
Spend your money somewhere else.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joslynf
Texas
1 review
1 helpful vote
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December 17th, 2013

Ordered an item on Thursday morning. Received an email that said it was processing and thank you for ordering. On Tuesday, I got an email that said my ordered was cancelled because they were out of the item... Why would you let me order it if it was out of stock? Now I'm waiting for my bank to refund me.

Thumbnail of user jenniferl25
New York
1 review
1 helpful vote
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January 23rd, 2013

I had a wonderful experience with this website. I orded a package 5 days ago and it arrived today. I also had emailed them because i did not receive a shipping number for ups and they got back to me within the half hour.

Thumbnail of user bonnieg60
California
1 review
2 helpful votes
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April 9th, 2018

I ordered a dress for my granddaughters 16th birthday. Two weeks after I ordered, I emailed to inquire why I hadn't heard anything. They put me off for another week and I emailed again that it was getting too close. The next day I received a cancellation notice as my credit card had expired. I guess 2 years from the expiration is not long enough for this company. I don't recommend ordering anything you really need.

Thumbnail of user annam419
Maryland
1 review
5 helpful votes
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June 17th, 2018

This company is awful. I ordered about 5 dresses, adding up to $300,2 months ago, got them, and decided to return 4 of them. They received the dresses back on May 25th, and we still have yet to be refunded. It's June 17th. We tried emailing them, and nothing happened. This company will just take your money and try to get away with it. The customer service is terrible, and the clothes aren't all that great either. Don't waste your time and money buying from them. Never again.

Thumbnail of user bekahm2
Nebraska
1 review
0 helpful votes
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January 29th, 2021
Verified purchase

I finally got my package and one dress was entirely different (the wrong dress) from what I ordered. The other had a broken zipper that I worked on for a solid 45 minutes before I was even able to get it to work to try on.

Value
Shipping
Quality
Thumbnail of user nonyob
Georgia
1 review
1 helpful vote
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July 25th, 2013

It took them a really long time to ship like 5 days, keep an eye on how much you paid there were alot of changes to my 50% discount which ended up only being 30% off, and make sure to contact them they have awesome customer service but whats the point when it takes them a whole week to ship and they run out of your item while they do who knows then get said item back within a week. I just returned the dress because of the 15 emails between the help desk and I, the running out of part of my order, the fact that the dress was was shorter than i measured, and the wait time. I wouldn't order from them ever again, but the help desk is awesome just don't call there's no one there but they respond to an email in like an hour..

Thumbnail of user beccas16
Florida
1 review
0 helpful votes
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October 21st, 2017

I ordered a pair of black mules, package came and was sent a pair of brown mules. Would be a simple exchange but now the black are out of stock in my size. Tried to get in contact with Tobi but no one answered my emails.

Thumbnail of user maddiek7
Tennessee
1 review
2 helpful votes
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March 23rd, 2018

I ordered a dress from here for the first time and was really excited because it looked so cute on the model. It did not fit me right and I had to return it. Its in the process of being returned. Never have I waited longer for something to be returned. Its been 2 weeks! And by reading the reviews I shouldnt expect my money back. I will be disputing this because I know I wont get a refund. I was so excited to shop from tobi but Im very disappointed. This business is a scam! Dont even have real customer service line to talk to. Youre better off shopping at Lulus. They have excellent customer service and quality clothes. I will not be recommending this store to anyone!

Thumbnail of user lucyk5
Illinois
1 review
1 helpful vote
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October 10th, 2013

This is a terrible website. I ordered the Vdara lace bodycon dress that is so popular on their website. It keeps getting sold out and I finally bought it in a size Small when they restocked. My package came pretty quickly but when I opened it, it literally looked like a top because it was SO incredibly short. It did not even cover the lower half of my body and I am only 5'4. The model wearing it on the website is described as 5'7. Inaccurate sizing. If that was a size small, then I wonder what the XS was going to look like! Do not buy any dresses from this website

Thumbnail of user abbeyv1
GB
1 review
0 helpful votes
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January 15th, 2015

I ordered from this website and bought a cut out teal dress. It arrived and the quality of the material was just awful. It should of had cut outs just under the boob area instead the cut out bits were sat where my boobs were showing off my bra. Not only that but it was soooo short and there was no stretch in the material at all! I wouldn't go as far as saying it felt like cardboard but you get where I'm going with this! Very badly made and of course looked nothing like the picture! Don't waste your money. 50% off for a reason!

Tip for consumers:
Don't waste your pennies!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tesiat
Canada
1 review
0 helpful votes
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August 17th, 2021
Verified purchase

The pictures of the dress didn't show how it's made to put on. The dress I ordered is almost like a robe where you have to tie it together. It's not what I expected and I don't feel comfortable wearing it.

I wanted to cancel my order but I was too late. They told me right away and gave me advice in what to do when it comes. Unfortunately The delivery man just dropped off the package at my doorstep so I was unable to refuse it when it arrived.

Reason I chose this business:

I have a friend who loves your store and recommended it to me.

Reason I chose this product:

I chose it because I was a bridesmaid and it looked like the colour and style that the bride wanted me to wear.

Service
Quality
Thumbnail of user camillec5
Texas
1 review
1 helpful vote
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September 4th, 2013

Never order from Tobi. My first order from this site they shipped me the wrong size skirt so I exchanged that for the right size- I get the new skirt in and it says that it's the size I wanted but it fit even smaller than the previous skirt. They still have not fully refunded me for that exchange. The next purchase I made I ordered three items and two of the items were the wrong size. Never order from Tobi.

Thumbnail of user indiv
Australia
1 review
5 helpful votes
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April 17th, 2014

I was deeply disappointed with my tobi.com experience!
I wish I had read reviews before purchasing!
I'm just glad I didn't spend more money than I did,
Material was cheap horrible quality and I ordered an AUS/UK size 10 and it barely fit my petite size 6 sister.
Plus one of the shirts I wanted was removed from my order without my knowledge, I wasn't charged for it but i only found out when my parcel arrived with a sorry note and a cheap necklace to try make up for it.
Tobi looks like a good website, but I'm telling you as a very experienced online shopper to steer clear of this site, i was dragged in by the cheap pricing and 50%, and essentially I got what I paid for.

Thumbnail of user farhanac
Maryland
1 review
0 helpful votes
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March 5th, 2014

The prices are a little high, but I always buy things during the random 50% off sale days. Before the shipping was not free but now they offer FREE 2Day Priority Shipping in the U.S. and free return shipping as well. I have no complaints because the customer service is truly excellent.

Thumbnail of user leet29
New York
1 review
7 helpful votes
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September 21st, 2015

It's my first time ordering clothes from here and they couldn't do anything about it. My package is either lost or stolen And they won't even resend me the items. I'm super upset at how they handled this.

Thumbnail of user vivianeh1
Canada
5 reviews
3 helpful votes
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April 22nd, 2015

So I have bought my pant from this site and it has been one of my favourite so far ($40 with 50% off) it's lined and the material is pretty. I can even send you photos for verify it.

Hmm about the price, it's not exactly the price range I'm looking for. Their stuffs aren't the cheapest and the best so I do not shop their often.

But so far I don't think there is any problem with this site. I will continuously look and see if they have good stuffs for a good price.

Thumbnail of user brooke420
Canada
1 review
0 helpful votes
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October 24th, 2017

I ordered a gold dress from Tobi, it was similar to the picture online in terms of length, material and style. However, when it arrived it was not gold it was a dark brown. The only reason I actually bought the dress was because of the color so I was very disappointing... On their site it was event under the "GOLD dress category" Also, their size chart seems to be inaccurate. I took measurements before ordering the dress and fell under their medium size perfectly. When the dress arrived, it was too big in the chest and the waist. Their sizes are larger than described. Very deceiving. The only reason I am giving it 2 stars is because shipping was very fast, and the dress was a fair price.

Thumbnail of user arisbeib
Kansas
1 review
1 helpful vote
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February 6th, 2018

Having to order my dress last minute, i found this perfect dress for my dance on Tobi. I ordered it without even thinking to look at reviews first. All of the reviews I looked at were making me nervous. Then I had multiple friends of mine tell me that theyve ordered from Tobi and never got their clothes. My dress arrived before the date it said it would (a week and a half from when I ordered) and it fit perfectly. I couldnt have asked for a better dress!

Thumbnail of user annesham
Illinois
2 reviews
1 helpful vote
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April 14th, 2018

I ordered a dress which came early, I was excited until I took it out of the package. Cheap fabric, looked nothing like the picture. I sent it back the next day. 7 business days go by and I email tobi to see if they have received the email. Said they still have not received it, the same day I found the tracking number and I saw the package was delivered four days after I sent it out! I have since emailed them twice about my refund. Two weeks have gone by and they keep telling me they have to process my return.

DO NOT BUY FROM HERE!

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From the business

Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.

Company Representative

Thumbnail of user kennethc284
Kenneth C.

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