• Tobi

Tobi

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Overview

Tobi has a rating of 2.5 stars from 854 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tobi most frequently mention customer service, phone number, and store credit problems. Tobi ranks 99th among Women's Clothing sites.

  • Service
    123
  • Value
    138
  • Shipping
    140
  • Returns
    50
  • Quality
    319

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4,173 reviews

21
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How would you rate Tobi?
Top Positive Review

“Fast delivery, great quality!”

Naomi z.
10/2/15

I ordered my dress Sunday and received it the following thursday. The dress is exactly what i was hoping for! It's an extra small so i was a little hesitant but the size chart they have truly matches the description. I will defiantly order more items from this website.

Top Critical Review

“Cheap,Poor Quality Knock-off Clothes”

Megan C.
3/28/23

This is another copy cat clothing site that gives you the classic bait & switch - photographs of gorgeous, well made dresses on the website that look nothing like the product you receive. Return policy on the packing slip states 30 days which they refuse to honor, citing the 10 day policy on their website. (Then update your packing slips.) Don't waste your time or money.

Reviews (854)

Rating

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Reviews that mention popular keywords

customer service (235) store credit (124) phone number (29) return policy (54)
Thumbnail of user penelopeo13
Finland
3 reviews
0 helpful votes
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May 25th, 2022

A wide selection of stylish clothes)
Prices pleasantly surprised) I will keep track of new products and promotions!
Thank you!

Thumbnail of user kylen114
Maryland
2 reviews
0 helpful votes
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May 26th, 2021

Friendly and careful with my stuff. They did an excellent job which I never imagined. I highly recommend their service!

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user am12221
New York
1 review
8 helpful votes
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February 28th, 2018

This website is such a scam. Everything looked so beautiful on the site that I decided the price tag was worth it. I ordered 6 tops totaling $183, and was so excited to receive my order. It came a week later and as I tried on each shirt I was increasingly frustrated. Even just pulling them out of the package had me disappointed, because the quality was so terrible. They were the thinnest, sheerest, and weirdest texture I have ever felt. I ordered clothes off Chinese websites years ago (before I had any sort of sense) and even that clothing was better quality. It was just so bizarre to me. Not to mention, they each fit differently, but all equally bad. I am medium, and half of them fit like a size small and have of them fit like a size large. I was so confused that I had double check if they had given me the right size.

Anyway, I immediately went to send it back. I read up on their return policy, printed out the label, filled out the paper they give you, and had it sent back the next day (January 18th). They received it on February 2nd, which is absolutely ridiculous. I have yet to get my refund and they have been completely unhelpful with their annoying copy/paste answers that just tell you they couldn't care less about their customers. It has been almost 1 month. And based on these reviews, I am not expecting it any time soon. I just can't comprehend how a company could possibly take that long to process a refund.

Overall: stay away from this store. I just don't think it's worth it. Expensive, non existent customer service, no phone number, horrific quality, inconsistent sizing!

Tip for consumers:
Don't use the site lol

Service
Value
Shipping
Returns
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Thumbnail of user doreenm62
Montana
1 review
0 helpful votes
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July 9th, 2019

Stay away from this website! They are fraudulent. There is NO customer service and they LIE! Cannot get a refund from an item returned 5 months ago.

Thumbnail of user martym164
Canada
1 review
0 helpful votes
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May 6th, 2021
Verified purchase

So pleased the dress I ordered for my daughter was delivered so quickly. It's lovely and true to size.

Reason I chose this business:

My daughter found Tobi through social media

Reason I chose this product:

The style and price were appealing.

Quality
Thumbnail of user isabellas64
New Zealand
1 review
0 helpful votes
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October 15th, 2020
Verified purchase

Everything was so easy and the dress came on time and fitted well! Definitely going to shop here again

Thumbnail of user laurenr2
California
1 review
1 helpful vote
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March 24th, 2011

I placed my order yesterday, received it this morning. Item was on sale, great price, gorgeous. Great shopping experience.

Thumbnail of user michaelas2
Florida
1 review
0 helpful votes
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March 14th, 2015

They are very nice and helpful with customer service. I have not regretted a purchase from tobi.com! They also have great sales… Much love to Tobi

Service
Value
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Returns
Quality
Thumbnail of user mirandag43
Texas
1 review
0 helpful votes
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October 20th, 2020
Verified purchase

Delivery was on time and no complaints. I had to return some items because i did not like the fit on me, but returns are simple.

Thumbnail of user shirab11
Florida
1 review
0 helpful votes
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September 4th, 2021
Verified purchase

I was pleased with my experience and very glad that the site includes models measurements from the photos

Reason I chose this business:

A friend recommended it

Reason I chose this product:

Because the model in the photo has the same measurements as me and I knew it would fit. Thank you for including their measurements

Quality
Thumbnail of user juliag253
Oklahoma
1 review
0 helpful votes
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February 22nd, 2021
Verified purchase

Clothes were great. One dress looks like it has a flaw but overall they were very nice. Will have to exchange a couple of sizes.

Very helpful

Reason I chose this business:

The variety and styles

Reason I chose this product:

Stuff for my daughter.

Service
Quality
Thumbnail of user yaharinb
Israel
2 reviews
7 helpful votes
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September 7th, 2014

I bought this dress: http://www.tobi.com/product/*******-tobi-out-of-bed-maxi-dress?color_id=*******

And i would like to say a few things:
First, the servise on my case was nice - they respond very quickly and with curtesy but to be honest i realy didnt need many thing from them.
Everybody here say the quality is bad and they are right but to be honest i didnt expect much - in the description they said that its polyester so i knew that i wasnt going to get hight quality fabric.
I live in israel and the dress arrived in a week wich is great! I was very pleased!
And one last thing - i ordered M size and it was great on me and i am usialy M but it is a bit tight so be carful.
In conclusion, it was an ok expiriens for me. If you want here is a couple of tips:
Buy only on 50% off - this is the true price, dont expect much and know that the sizes are small so take that in mind.

Good luck :)

Tip for consumers:
Only buy on discount!!!

Service
Value
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Quality
Thumbnail of user veeg8
California
1 review
0 helpful votes
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September 17th, 2021
Verified purchase

Easy shopping online, fast shipping. Clothes were great quality for a good sale price. Overall great experience

Reason I chose this business:

I came across them on a Google search for a specific pair of pants and clicked on the link.

Reason I chose this product:

Great price for great quality.

Quality
Thumbnail of user cindyd12
Washington
1 review
4 helpful votes
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February 13th, 2014

I HATE THIS PLACE! VERY SLOW AT RETURN! CLOTH IS LOW QUALITY. BAD MATERIALS. OVER PRICED. TERRIBLE PLACE. THERE IS NO PHONE NUMBER. EVERYTHING IS USED IN EMAIL. HORRIBLE! DON'T BUY FROM THIS WEBSITE

Thumbnail of user patriciab1923
Canada
1 review
0 helpful votes
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December 30th, 2020
Verified purchase
• Updated review

Love your unusual & unique styles. Sadly, none would look good my my 78 yr-old body! But my daughter will like the crochet halter.

Reason I chose this business:

Found something I wanted to buy

Value
Shipping
Quality
Love your unusual & unique styles
November 30th, 2020
Verified site experience
• Previous review

Love your unusual & unique styles. Sadly, none would look good my my 78 yr-old body! But my daughter will like the crochet halter.

Reason I chose this business:

Found something I wanted to buy

Thumbnail of user katelynh56
Indiana
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Searhcing Tobi was easy and I found a dress that matches the colors of my sister in laws wedding. I am excited to wear it!

Reason I chose this business:

Stumbled upon

Reason I chose this product:

Loved the style, color, and material

Quality
Thumbnail of user rachels666
Ohio
1 review
0 helpful votes
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October 15th, 2020
Verified purchase

They were all too big and 30 days wasn't enough time to return them Because I was super busy with work and trying other dresses for weddings

Thumbnail of user lizg18
New York
1 review
3 helpful votes
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July 26th, 2015

I'm tempted to give it 5 stars but I think that's only because I was so pleasantly surprised based on the reviews. I rarely right reviews sans reward but like another reviewer -thank you by the way- I wanted to give some hope to those that had purchased prior to looking at reviews.

Ordered:
7/21 received 7/24 in Northern California
3 bras, jumper, dress, shirt (total $100)

Loved Loved all... Esp for prices! (Known for good sales.) I read the size chart and reviewed the materials so I knew what to expect. If I'm ever hesitant on cut or material I'll it up unless it's on sale enough and I love it enough to figure out a way to wear it.

I ordered larges and am a athletic/curvy 5'7 34D/DD 170 +\- 5 lbs

Zippered maxi w/ slit dresss great color, pretty well made and lined (nice darting/seams) tight in stomach (aka incentive)

Romper was SHORT- but I knew that going in and got it just for that reason. A real see through "chiffon" but its pattern made it work. Hard to get on and off-

Shirt is so cute thicker material ($5 sale) no complaints exactly as expected.

Bras- their bralettes have no clasp -annoying. Otherwise sooo cute and for fraction of price $10.

Thumbnail of user leonoraw
Canada
1 review
0 helpful votes
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July 3rd, 2020
Verified purchase

I did not like my clothes they felt very cheap, most were see-through. It was as if I had bought them off of Wish or Shien.

Reason I chose this business:

I saw on Instagram how nice their clothes looked so I gave them a chance.

Reason I chose this product:

Because I wanted summery clothing to wear.

Value
Shipping
Quality
Thumbnail of user heidis401
Washington
1 review
0 helpful votes
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August 5th, 2021
Verified purchase

Everything was fine. The only reason I'm not giving five stars is that I wasn't given the option of exchanging a size.

It was prompt and courteous. I just wish they would have allowed me to exchange for a bigger size.

Reason I chose this business:

Style and price

Reason I chose this product:

Trendy style

Service
Quality
Thumbnail of user vanessaa220
Utah
1 review
0 helpful votes
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June 30th, 2021
Verified purchase
• Updated review

The filtration options were not as good as a competitor (Lulus) - I couldn't filter by dress length, neckline, etc.

Reason I chose this business:

I know it has inexpensive options.

Reason I chose this product:

It was 60% off

Quality
The filtration options were not as good as a competitor...
July 16th, 2021
Verified site experience
• Previous review

The filtration options were not as good as a competitor (Lulus) - I couldn't filter by dress length, neckline, etc.

Reason I chose this business:

I know it has inexpensive options.

Reason I chose this product:

It was 60% off

Thumbnail of user erins167
Missouri
1 review
1 helpful vote
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January 29th, 2019

Just don't do it

They won't send you your order or get back to you when you ask for a refund. Incredibly frustrating

Thumbnail of user bingob2
Florida
1 review
0 helpful votes
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January 22nd, 2021
Verified purchase

I should've ordered earlier but it came later than expected, now i just have a cute dress for later. That's fine with me

Value
Shipping
Quality
Thumbnail of user nilap
New York
1 review
5 helpful votes
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August 5th, 2013

I have 2 issues with the site.

The first, a biggest issue for me, was the sizing is extremely inaccurate. If you're bigger than a size 8, I doubt there is anything in the store that will fit you, even in a Large. I am a size 6, and always buy small or medium tops in clothing stores. I ordered 6 pieces from their site, one was a size Small, the rest were Mediums, and not A SINGLE THING I ordered fit me. The dresses wouldn't zip closed, the shirts would not go over my shoulders, and the skirt (I swear to god) would not go past my low thighs... This is not simply an issue of frustrations and hassles with returning/exchanging and whatnot. I think it is wrong for a store to advertise such small clothing as a "Medium". What message does that send to young women?

When I sent them an e-mail about it, they said they were sorry if I did not understand that their clothing is in "junior sizes". To me, it sounded like they were saying their intended market is pre-teens. I'm sorry but there a very few things on that site that I think are appropriate for a 12 year old. I find their message to be troubling either way and will not be buying from them again.

The other issue was the misleading "50% off your entire first order". Many of their tops are on sale at 30% off so be careful, the 50% off is from the ORIGINAL price, not the already discounted 30% off. It's slightly misleading so don't get caught by the trap and fill your cart with all discounted pieces and then be surprised when your total price doesn't cut by half at checkout!

Overall, the clothing is cute and huge selection, I give them that, but I am too upset with their marketing tactics to be a loyal customer. I shipped back everything I bought.

Thumbnail of user andreac27
Hong Kong
1 review
1 helpful vote
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June 27th, 2013

I like this site. Shopped here for like 10 times? Not very expensive, but I guess the quality isnt THAT good? Hoping them to get something BETTER! WAY TO GOOOOO!

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From the business

Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.

Company Representative

Thumbnail of user kennethc284
Kenneth C.

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