• Tobi

Tobi

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Overview

Tobi has a rating of 2.5 stars from 854 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tobi most frequently mention customer service, phone number, and store credit problems. Tobi ranks 99th among Women's Clothing sites.

  • Service
    123
  • Value
    138
  • Shipping
    140
  • Returns
    50
  • Quality
    319

Instant Feedback

4,173 reviews

21
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How would you rate Tobi?
Top Positive Review

“Fast delivery, great quality!”

Naomi z.
10/2/15

I ordered my dress Sunday and received it the following thursday. The dress is exactly what i was hoping for! It's an extra small so i was a little hesitant but the size chart they have truly matches the description. I will defiantly order more items from this website.

Top Critical Review

“Cheap,Poor Quality Knock-off Clothes”

Megan C.
3/28/23

This is another copy cat clothing site that gives you the classic bait & switch - photographs of gorgeous, well made dresses on the website that look nothing like the product you receive. Return policy on the packing slip states 30 days which they refuse to honor, citing the 10 day policy on their website. (Then update your packing slips.) Don't waste your time or money.

Reviews (854)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (235) store credit (124) phone number (29) return policy (54)
Thumbnail of user caitlinf50
North Carolina
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Perfect dress for the sale price I payed! If I had payed full price and gotten that material I would have been upset but for 50% off it was worth it

Quality
Thumbnail of user lisaj1846
Brazil
3 reviews
0 helpful votes
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October 17th, 2022

My favorite website to purchase from. Always good experience to buy with. Feeling very safe with the products and the deals.

Thumbnail of user livyb2
New Jersey
1 review
0 helpful votes
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August 20th, 2021
Verified purchase

Very reasonably priced and a great selection! Shipping took a bit longer than expected but hey, COVID.

Reason I chose this business:

I’ve often seen ads on social media and know several people who have shopped the site. I needed a dress for a wedding and decided to give it a shot.

Reason I chose this product:

It’s perfect for a September wedding, PLUS I couldn’t beat the price

Quality
Thumbnail of user michellew1093
Georgia
1 review
0 helpful votes
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February 18th, 2021
Verified purchase

I followed the measurements on the site for my dress, and it did not fit. I've since returned the dress.

Reason I chose this business:

One of my friends recommended it as a place to get a good formal dress for not a lot of money. I looked online, and thought you guys had great dresses.

Service
Value
Shipping
Quality
Thumbnail of user mitchelly2
New York
3 reviews
5 helpful votes
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October 16th, 2013

The prices are not bad but the customer service is not the best. I've had better experience at other places.

Thumbnail of user marym3447
Texas
1 review
0 helpful votes
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March 21st, 2021
Verified purchase

I loved the experience and quality of it. However I just need an exchange in size. I haven't received it as of yet.

Great

Reason I chose this business:

Online browsing

Reason I chose this product:

They’re immaculate

Service
Quality
Thumbnail of user jamies652
New York
1 review
0 helpful votes
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October 15th, 2020
Verified purchase

Purchased a dress for a wedding and never got it on time. Took 3 weeks finally got it and the zipper was stuck

Thumbnail of user elisabethb73
Canada
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

The shipping was fast, the clothing was exactly as shown/described, and products were packaged with care.

Reason I chose this business:

Ads with Clothing Models that had a similar figure to myself and I got a good reference of how they'd look on me and the clothes did not disappoint.

Quality
Thumbnail of user da12397
Hong Kong
1 review
4 helpful votes
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June 2nd, 2014

Took me FOREVER to deal with a MISSINg delivery from Tobi.
Took me FOREVER to get a refund.
Recently realized that they DIDN'T REFUND the full amount. Absolutely ridiculous and illegitimate.

Thumbnail of user melissaa253
New York
5 reviews
6 helpful votes
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December 8th, 2019

First time ordering from them and love them! Quality of product and packaging is great and fast shipping.

Thumbnail of user ebonyg35
Iowa
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

As soon as it arrived I tried the dress on and it fit perfectly! The quality and stretch is amazing!

Reason I chose this business:

From Pinterest

Value
Shipping
Quality
Thumbnail of user ashleyl444
Virginia
1 review
0 helpful votes
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October 15th, 2020
Verified purchase

Good quality material but it all fit weird. If I sized up it would have been too big. If I sized down it would have been too big

Thumbnail of user nicolef523
California
1 review
0 helpful votes
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February 6th, 2021
Verified purchase

I ordered a dress for a wedding i am in and the dress was on sale and the material is silk and wow i love the dress and the dress shipped so fast

Reason I chose this business:

My sister recommended it

Reason I chose this product:

I needed a dress for a wedding i am in

Value
Shipping
Quality
Thumbnail of user ericas420
Washington
1 review
0 helpful votes
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September 5th, 2021
Verified purchase

The ordering process was easy, I received prompt shipping updates, and the product i received was great.

Quality
Thumbnail of user danh136
New Jersey
1 review
4 helpful votes
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October 11th, 2017

Sent my return back in early September and on October 11th I still haven't gotten my money back. They talk a good talk but poor action.

Thumbnail of user nicolem1442
Massachusetts
1 review
0 helpful votes
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July 21st, 2021
Verified purchase
• Updated review

So easy to order off website. Came in a timely manner and returns are seamless. Great experience overall!

Reason I chose this business:

Price points and great selection.

Reason I chose this product:

Great selection

Quality
Great experience
July 6th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Pricepoints

Reason I chose this product:

Great selection

Thumbnail of user inezg15
Mississippi
1 review
0 helpful votes
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September 27th, 2021
Verified purchase

Shipping was on point. Follow return policy easy. Some of product does not look as expected. Cute design.

Reason I chose this business:

The design and look.

Reason I chose this product:

Flounce and high neck due to my age. Fabric looks cheap.

Quality
Thumbnail of user miac129
Tennessee
1 review
0 helpful votes
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August 5th, 2021
Verified purchase

Size chart is easy to follow, consistent quality in products, fast shipping & clear communication all along the way.

Reason I chose this business:

Great product quality and I trust their sizing—I’m petite, so it’s hard to find items that work for my body type.

Reason I chose this product:

Needed solid quality basics!

Quality
Thumbnail of user alyssak17
Illinois
1 review
1 helpful vote
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November 18th, 2017

Do not buy clothes from here. They look and fit nothing like the picture shown online. Returns take 2 months to be refunded...

Thumbnail of user libbyw12
New Zealand
1 review
0 helpful votes
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May 24th, 2018

Service was awesome. Clothing quality is amazing considering the prices. Shipping said 2-4 weeks and came in 10 days. Very happy with this experience

Thumbnail of user ad112
Arizona
1 review
3 helpful votes
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June 26th, 2018

All of the sudden I get fraudulent charges on my credit card from Tobi.com. Need a more secure payment method.

Thumbnail of user janeta789
Illinois
1 review
0 helpful votes
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August 29th, 2021
Verified purchase

5'9 135 lbs ordered large. Just a tiny bit too big. Belted the halter and received lots of compliments

Reason I chose this product:

Different also clearance item

Quality
Thumbnail of user not125
Colorado
1 review
0 helpful votes
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May 7th, 2021
Verified purchase

It was fine. Regular shopping experience. I don't like how you cannot return things for money though.

Reason I chose this business:

I’m pretty sure I found it online through a clothing recommendation website.

Reason I chose this product:

It looked cute

Quality
Thumbnail of user sofic5
Ukraine
3 reviews
2 helpful votes
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May 22nd, 2021

Good site I really like that here is amount of dresses for differenr taste. Here I ordered twice and I am pleased. So thank u.

Thumbnail of user dwaynejohnson14201
India
2 reviews
0 helpful votes
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November 28th, 2022

Great price, quick delivery & very helpful custmoer service. Would happily use your shop again and again. Would definitely recommend

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From the business

Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.

Company Representative

Thumbnail of user kennethc284
Kenneth C.

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