• TollFreeForwarding

TollFreeForwarding

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Overview

TollFreeForwarding has a rating of 3.5 stars from 176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TollFreeForwarding most frequently mention customer service, phone number, and support team. TollFreeForwarding ranks 1st among Call Forwarding sites.

  • Service
    18
  • Value
    17
  • Quality
    15
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How would you rate TollFreeForwarding?
Top Positive Review

“Realiable and excellent service”

Jorge V.
4/28/17

I have never experience such responsive and friendly service from any phone company. I received a call with a solution 20 minutes after sending an email explaining the problem. I use it in Europe and is flawless - good quality of calls.

Top Critical Review

“The worst”

Robert D.
12/1/13

The worst. (Not that we have others to compare against.) I concur with other clients! We were disconnected this morning WITHOUT notice. Due to credit card expiration. A card rarely used. Well they sent us an email. Overnight, the night before. They claim another one came in a month ago. BS. We never got it. We checked spam. Credit card on file literally expired end of Nov 2013. They cut us off today, 12/1. They claim to have sent out ONE email. For a client with several phone numbers! INADEQUATE. Web site takes forever to send password. Woman on phone, Mia, was so rude and condescending. In addition, we've found the call quality over the past 5 years has been largely unacceptable. We usually call our clients back so we can hear them.

Reviews (176)

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customer service (40)
Thumbnail of user robertd71
1 review
7 helpful votes
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December 1st, 2013

The worst. (Not that we have others to compare against.) I concur with other clients!
We were disconnected this morning WITHOUT notice. Due to credit card expiration. A card rarely used.
Well they sent us an email. Overnight, the night before. They claim another one came in a month ago. BS.
We never got it. We checked spam.
Credit card on file literally expired end of Nov 2013. They cut us off today, 12/1.
They claim to have sent out ONE email. For a client with several phone numbers!
INADEQUATE.
Web site takes forever to send password.
Woman on phone, Mia, was so rude and condescending.
In addition, we've found the call quality over the past 5 years has been largely unacceptable. We usually call our clients back so we can hear them.

Thumbnail of user jorgev24
1 review
2 helpful votes
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April 28th, 2017

I have never experience such responsive and friendly service from any phone company. I received a call with a solution 20 minutes after sending an email explaining the problem. I use it in Europe and is flawless - good quality of calls.

Thumbnail of user lesterc2
1 review
3 helpful votes
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July 18th, 2012

TollFreeForwarding provides very affordable option for any small business, home office, or professional. You are billed a flat monthly rate. There are no hidden cost or set up fees and you can be activated instantly!"

Thumbnail of user brandonr11
3 reviews
9 helpful votes
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May 7th, 2014

My family's business recently started taking on an international customer base, and we established a Toll Free # w/ tollfreeforwarding.com and have not had any problems. It was easy to set up, and their customer service line was extremely helpful in developing a line that was optimized for our small family business. They're pricing was much better than some of the alternative services we looked into. Highly recommend this service for small businesses!

Thumbnail of user dianeb82
1 review
3 helpful votes
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March 8th, 2016

I am writing to let everyone know how pleased I have been my rep's personal approach to customer service and with the Toll Free Forwarding service in general. They made the whole setup process super simple and I truly appreciate my reps responsiveness to the changes we have asked of him over time. We love having the option to route calls to various phones and it has streamlined our reservations process greatly. I highly recommend your company to anyone that is considering using an 800 number!

Thumbnail of user tonyk27
47 reviews
137 helpful votes
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November 25th, 2017

There's NO free offer to test! I've provided my details, credit card info and registered. You get absolutely nothing with that and they indicate that they'll charge you after 10 days.
The "My Account" option takes you no where either when signed in. Absolute scam and fake paid positive reviews here. Luckily I had my doubts and used an old cancelled credit card to register.

Thumbnail of user joshf25
1 review
3 helpful votes
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May 7th, 2015

Our company had focused on the U.S. market for so long, that we really needed answers about how to get started providing toll-free numbers across oceans. Our customer service representative Steven A. Was proactive in helping us get the information we needed every time. The numbers abroad were easy to set up, and Steven's continues to provide quick assistance wherever needed. Thank you Steven@ TollFreeForwarding!

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Thumbnail of user duncanl27
1 review
4 helpful votes
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September 16th, 2021

I tried to purchase a number from this company, but my account was placed on hold for "verification". I later received a call from a representative saying that my account is on hold because I violated 2 security protocols, but they refused to tell me what protocols I supposedly violated, even thought I did nothing but place a request online. I was told that I would need to prove my identity by emailing government ID and photos of the front and back of my credit card. Unheard of. Ridiculous. A complete scam.

Thumbnail of user jerrar
1 review
0 helpful votes
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October 3rd, 2018
Verified purchase

This is a good alternative to conventional methods for obtaining a toll free number in a pinch. The technical support is amazing. However, the technology created some minor issues with one of our international markets. The team at TollFreeForwarding was super, but we had to compromise on the solution. Over all, it has been a good experience.

Thumbnail of user dono117
1 review
3 helpful votes
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May 19th, 2015

Service is a very easy way to provision multiple local numbers in various geographies. We use for our clients and its quite seamless. In addition to a very clean UI for self care, we also have a super attentive AE - Steve Adkins - who makes all the difference. 5 stars here.

Thumbnail of user anthonyg20
12 reviews
38 helpful votes
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January 13th, 2020

Complete misrepresentation between the website and there actual pricing which is ten times higher than what they show on the website.
My agent Steven, hung up on me when i questioned this and was never willing to even listen to my issues. I tried twice to make a payment to them and twice different cards showed as declined even though when I called the CC company they confirmed that my card was fine and they had received no enquiries. Buyer beware this, is not an honest or customer friendly company.

Thumbnail of user alans48
Michael Z. – TollFreeForwarding Rep

Anthony, sorry to hear you had an unpleasant experience. I can assure you, we have transparent pricing. This is why we provide service with no contracts or commitments.

Thumbnail of user kevinb85
2 reviews
8 helpful votes
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May 8th, 2014

My company has been doing business with tollfreeforwarding.com for years and it has always been a satisfying experience. We are a small travel agency based in Anaheim with contact centers all over the world. Tollfreeforwarding allows us to easily manage all of those centers from our home office.

The best part is, whenever we need to change our service to accommodate our customer needs, it has been very easy. Their customer service specialists are very polite and helpful and clearly valued my time. I would recommend tollfreeforwarding to anyone who wants to do business overseas.

Thumbnail of user emmad94
1 review
0 helpful votes
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April 14th, 2019
Verified purchase

Thank you to tollfreeforwarding to providing an excellent service and professional, courteous customer service. You enable me to keep in touch with my loved ones who are the other side of the world. The call quality is always perfect and any enquiries or questions I have had, have been answered immediately, and exceptionally well by your well trained, polite staff! Sincerely thank you!

Thumbnail of user johnm450
2 reviews
2 helpful votes
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April 2nd, 2015

We have used Toll free forwarding's services for over a year. They have been outstanding in their customer service on all occasions. They have proven to be one of the easiest organizations to consistently work with.

Thumbnail of user steved96
1 review
1 helpful vote
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March 7th, 2016

I have been using Toll Free Forwarding for a while now and find their service to be fantastic. No fuss, no hassle, and ALL requests are replied to in a timely manner. Will use them every time we need such a service.
Steve Dawson

Thumbnail of user kck5
2 reviews
11 helpful votes
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April 27th, 2015

This Indian guy tried to move files from my computer into their own computer, pretending to help. When I stopped him and refused payment, he started cursing at me. Calling me MF! He refused to give his name or his id number.
This is not a legit company! It's a huge scam. Careful, who you give your info to.

Thumbnail of user nickf11
1 review
2 helpful votes
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July 3rd, 2012

I have asked for a special feature that they are not able to provide to my company, at the moment. But their customer service is Great! If you experience any problem, just ask for NB. Many thanks to N. And to all the Customer Service Guys.

Thumbnail of user stanleyk16
1 review
2 helpful votes
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March 7th, 2016

I have used Toll Free Forwarding for my business for over a year. The staff were very friendly and accommodating in the beginning, explaining how the process worked and making it easy to get started. I was recently contacted about switching to a different billing plan that would save me about 35% in base fees. I appreciate Toll Free Forwarding for providing a great service and for being cost conscientious on my behalf.

Tip for consumers:
I recommend using Toll Free Forwarding for your toll free services.

Service
Value
Thumbnail of user paulal19
1 review
2 helpful votes
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April 2nd, 2015

We work with Toll Free Forwarding already more than one year and we are satisfied with their provided service and the fees are very competitive. Toll Free Forwarding was suggested by one of our partners, but of course as any company, firstly we made a research among other providers, but at the end, no one was so competitive as them.
The range of possible phone number locations is very extensive and for international business this is very useful that we can use one provider for different phone numbers.

Also all the best words we can say about the customer service. They always replies fast and professional. Even if there is any problem, we have solve it very quickly.

We can definitely suggest this provider, based on our actual experience!

Thumbnail of user michaelc203
1 review
3 helpful votes
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September 17th, 2015

I had a very serious and sudden need to acquire local access numbers in several International cities for our conferencing lines here in the US. After contacting TollFreeForwarding and running through the quick account setup we were able to run an evaluation in Leiden, Netherlands that completed flawlessly. In 24 hours I had numbers up in running in a dozen countries across Europe and South America. I honestly went from major headache to complete success in one day. My employers were thrilled. We went live in April and now it is September and I not received a single complaint from anyone at all, the service has been completely stable and reliable.

Tip for consumers:
We use this service to provide local PSTN dial-in number access to forward to our 800 toll free conference line here in the United States. We have doctors from Bogota to Kiev dialing in without complaint.

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Quality
Thumbnail of user nicoleg26
2 reviews
8 helpful votes
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December 9th, 2014

I have been using Toll Free Forwarding for almost a year and I have had absolutely no issues with this company. I even got a little behind on my payments, and two reps called me back a few times and were more than curious. I have had a hard time reaching them to settle my account. But nothing bad to say about this company. 5 Stars

Thumbnail of user deepakp6
1 review
1 helpful vote
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May 18th, 2015

I am very much satisfied with the services given form toll free forwarding. Specially to my account manager Steven Adkins. He is such a down to earth man to work with. Whenever i had any problem he is the one to resolve all my quarries & my problems. I am into this industry from last 15 years & i am proud to say that Its the best professional company i have ever worked with.

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Value
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Returns
Quality
Thumbnail of user wellnessw
1 review
3 helpful votes
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March 10th, 2016

We are a new customer/company, but I have to say from the moment I called up and spoke to Rozlyn who walked me through the process and options I was very impressed. Then she introduced me to my account manager Steven Adkins and he has been there immediately to answer my questions and offer support. We chose a vanity name so keep in mind it will take about 5 days to clear, but Steven updated me immediately when it had. If you want a regular toll free number I believe they hook you up right away. I would definitely recommend this company. Customer service is so important to us. Thank you www.wellness.com.ky

Thumbnail of user laszlok10
2 reviews
0 helpful votes
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May 7th, 2019
Verified purchase

The system itself looks good, simple and not expensive but, I had no chance to use it.
My only dislike is so far that unknown numbers keep calling me and if I wouldn't be careful enough I answered the calls for my financial disadvantage...

Thumbnail of user jamesp146
1 review
3 helpful votes
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May 20th, 2015

I really can't express my past frustration with obtaining international service. Once I found out about tollfreeforwarding all my past worries on how to provide international toll free went away. They have been able to provide service to all countries I needed and with the addition of being able to do IVR recording it just made it more convenient. Anytime I have had a need Steve Adkins has delivered in a timely fashion.
Thanks Tollfreeforwarding!

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Thumbnail of user alans48
Michael Z.

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