• TollFreeForwarding

TollFreeForwarding

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Overview

TollFreeForwarding has a rating of 3.5 stars from 176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TollFreeForwarding most frequently mention customer service, phone number, and support team. TollFreeForwarding ranks 1st among Call Forwarding sites.

  • Service
    18
  • Value
    17
  • Quality
    15
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How would you rate TollFreeForwarding?
Top Positive Review

“Realiable and excellent service”

Jorge V.
4/28/17

I have never experience such responsive and friendly service from any phone company. I received a call with a solution 20 minutes after sending an email explaining the problem. I use it in Europe and is flawless - good quality of calls.

Top Critical Review

“The worst”

Robert D.
12/1/13

The worst. (Not that we have others to compare against.) I concur with other clients! We were disconnected this morning WITHOUT notice. Due to credit card expiration. A card rarely used. Well they sent us an email. Overnight, the night before. They claim another one came in a month ago. BS. We never got it. We checked spam. Credit card on file literally expired end of Nov 2013. They cut us off today, 12/1. They claim to have sent out ONE email. For a client with several phone numbers! INADEQUATE. Web site takes forever to send password. Woman on phone, Mia, was so rude and condescending. In addition, we've found the call quality over the past 5 years has been largely unacceptable. We usually call our clients back so we can hear them.

Reviews (176)

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customer service (40)
Thumbnail of user laszlok10
Hungary
2 reviews
0 helpful votes
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May 7th, 2019
Verified purchase

The system itself looks good, simple and not expensive but, I had no chance to use it.
My only dislike is so far that unknown numbers keep calling me and if I wouldn't be careful enough I answered the calls for my financial disadvantage...

Thumbnail of user mattr480
Australia
1 review
0 helpful votes
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July 7th, 2021

I set up a free trial. 8 months later, never recieved an invoice but plenty of money taken out of my account for a service that I never used.
Their business model is
1. Hope people don't read the fine print.
2 hope people don't check their credit card statement.

Tip for consumers:
Don't

Service
Value
Returns
Quality
Thumbnail of user karandeeps
India
1 review
3 helpful votes
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December 12th, 2019

They are scammers and discourteous as well. They don't have the foggiest idea how to manage the customer. Every time another individual would go to your call and give you another excuse. They guaranteed they have ******* clients this is 100% wrong. I have checked with the Business Bureau about this company. They likewise have in excess of 47 complaints against this organization in 2019. They don't have great customers in the United states. Reconsider before purchasing any services from them. They will destroy your business and very soon this company is going to be shut down in the United states.

Thumbnail of user alans48
Michael Z. – TollFreeForwarding Rep

Karandeep, sorry to hear you had a bad experience. Documents are often required- as we are a telecommunications company in over 160 countries around the world. Each country has its own regulations, and part of our value is in assisting customers to satisfy all of the country's requirements for service. This is a common business practice within the industry, and we have over 60,000 clients that have no issues with providing us the necessary requirements.

Thumbnail of user santhoshk
India
1 review
7 helpful votes
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February 15th, 2010

A website which is completely against the terms. If you try their free trial and enter your details - u cancel or u don't they still charge you per month. Over and above they also send lots of unwanted test calls from the other users. After subscribing you may get a call saying - "Is this Police station" or "Can you take a note of my order - i would like to order for large pizzza" etc etc.

Thumbnail of user terryf168
Utah
1 review
0 helpful votes
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December 10th, 2018
Verified purchase

I've called a couple of times and the person answering was knowledgeable and quick. Problem is, it doesn't work, I probably should call and cancel. This page didn't load properly, but I assume 1-5 with 5 being Great, 1 being lousey?

Service
Value
Shipping
Thumbnail of user dexters22
India
1 review
7 helpful votes
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March 31st, 2013

They take take decisions on your behalf and recharge your account according to the last month's usage. If I would have predicted the usage, then why would I have chosen the $9 plan, and paid them more for the calls.

I just spoke to your customer care executive regarding the billing issue and the $ 54 charge, he was rude, unprofessional, and disconnected the call when he did not have a satisfying answer. I was shocked when I came to know that there are such unprofessional employees working with a brand name like tollfreeforwarding. We also work for customer service, but employees like them kicked out of the organization very soon.

He said "I know thousands of call centers working in India, and none of them have such questions,. Why did you opt for a plan of $9 if you knew that u have more usage"

Tollfreeforwarding has such smart employees who have great ideas, and knowledge, but lack telephone etiquette.

Thumbnail of user eyale1
Israel
1 review
1 helpful vote
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May 8th, 2015

I've been using Tollfreeforwarding services for a while, their customer care is extra ordinary very fast, smart representatives, very helpful.
Their call recording feature is reliable and the account management system is easy to use.
I would recommend them for any one needed forwarding calls services.
Eyal Eldar

Service
Value
Thumbnail of user werners4
Virginia
1 review
3 helpful votes
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May 20th, 2015

Recommended by a client I contacted tollfreeforwarding.com and my first contact was Victor Cooper.
Our conversation was very pleasant from the first minute on. I explained what we want and Victor guided me with patience and knowledge through all the features, his company is offering.
He took care that our business number got transferred from the ‘other' provider. It was a pleasure to communicate with him, he responded quickly and always with answers to the point.
How often do we find that these days?
I was deeply impressed and very satisfied about Victor Cooper and I already recommended him and tollfreewarding.com to other clients.
I gladly give him a 5 star rating for his service.
Compliment Victor.

Thumbnail of user matteol12
Spain
1 review
11 helpful votes
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April 22nd, 2014

I have used tollfreeforwarding for 2 years. It was working quite good, but one day there was an error, the error was my fault but since Tollfreeforwarding has no charging limit, they kept billing my credit card until all my limit on the card was gone! 2000 dollars in a few hours, when I normally spend 100 dollars a month.

They said they have no limits because some company´s may spend thousands a day. But that is absurd, because I don't spend thousands a day so I would prefer to have a limit in case issues like this occur.

I closed my account with them and never going to use their services again.

Thumbnail of user danieln380
Japan
1 review
3 helpful votes
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January 31st, 2020

Do not use the service from this company. They are a scammer. They're using fake reviews to cheat the customer.
Their business model is not a toll-free forwarding service. When you use their service, you can't find a way to cancel the service, then they will charge you every month. That's the way how they can make money.

Thumbnail of user alans48
Michael Z. – TollFreeForwarding Rep

Daniel, sorry to hear you are upset with your interaction with TollFreeForwarding. We have over 60,000 customers, and more than double that which have had service with us and canceled at some point within the past 18 years. If you need to cancel, you simply have to call us at 888-452-1505 or email sales@tollfreeforwarding.com or support@tollfreeforwarding.com. This will engage our customer service team and we will contact you to verify you are the owner of the account and will proceed to help you cancel service. We are a prepaid service, and allow our customers to cancel anytime.

Thumbnail of user avisa
New York
1 review
4 helpful votes
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July 30th, 2012

If you are a business just getting started Tollfreeforwarding offers several features to make your small business appear larger. The hosted PBX tools that Tollfreeforwarding offers allows you to create extensions, set up time of day call routing, and much more!

Thumbnail of user alanc29
Ireland
1 review
7 helpful votes
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January 2nd, 2014

I have being using this company for a number of years, but as of lately, they have become unreliable and billing is just insane. They charged my card $900 for a bill that should have being 200. Seriously it got so bad, I had to delete my card from their system, but they still charge it. Just an awful company and be well advised to stay away..

Thumbnail of user abigailm5
Michigan
2 reviews
7 helpful votes
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March 26th, 2015

We recently started using this company for our business needs. The employee I spoke with over the phone was extremely polite. I explained to him what I was looking for, he assessed my needs and we progressed from there. I expressed to him that If possible, I would like for a person with an accent to record my message. He went above and beyond to fulfill my request. I received both a phone call and email from him after everything was said and done to notify me of new changes and make sure I was happy. I would highly this company, they were an absolute pleasure to do business with!

Thumbnail of user kaloc
GB
1 review
0 helpful votes
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September 4th, 2017

Blade Bolduc was just amazing when dealing with my company. He took the time to suggest the best options available and find the right numbers that suited my preferences. His customer service was nothing short of perfection.

Thumbnail of user ewelinar1
Poland
1 review
0 helpful votes
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May 25th, 2017

I had a pleasure to speak with Ms. Emily. She was very pleasant and she answered all my questions about the usage of the toll free forwarding website with her knowledge and detailed information about it.

Thumbnail of user leef121
Ohio
1 review
1 helpful vote
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April 11th, 2018

We have nothing but good things to say about these guys. The account management team is amazing, sadly a rare thing these days in the Telco world. Issues are very few and far between, but on the rare occasions they do arise, the are dealt with quickly and effectively. John Carter, we salute you sir!

Thumbnail of user danielw6
Michigan
1 review
8 helpful votes
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January 25th, 2011

I am a business person and have been using this company for over three years now and love them. The pricing is good and customer service has always been responsive. I own two ecommerce websites and use a separate toll free number for each. Good call quality and never experienced a dropped call. I would highly recommend them.

Thumbnail of user andyr89
Illinois
1 review
0 helpful votes
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March 29th, 2018
Verified purchase

We have used this site for many years now and have nothing but good things to say. The service is easy to use and manage, the lines are stable with excellent call quality, when issues do arise they are handled quickly and reliably. Our sales manager John Carter is very attentive to our needs and provides excellent support. The support team that I've worked with, in particular Jace and Roz, are very understanding and knowledgeable. Great company!

Thumbnail of user marcelad
California
5 reviews
13 helpful votes
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May 2nd, 2014

I've recently switched over from phone.com to tollfreeforwarding.com and couldn't be happier. The system is so much easier to use, with many more features, and so many ways of using call forwarding. I highly recommend them!

Thumbnail of user samirt2
India
1 review
3 helpful votes
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March 15th, 2016

I am using this service for a long time now and my correspondent is Mr. Steven Adkins. I really appreciate the kind of service and customer support they offer. No plans to move anywhere else. This is the best and surely recommended.

Thumbnail of user jamesp146
Texas
1 review
3 helpful votes
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May 20th, 2015

I really can't express my past frustration with obtaining international service. Once I found out about tollfreeforwarding all my past worries on how to provide international toll free went away. They have been able to provide service to all countries I needed and with the addition of being able to do IVR recording it just made it more convenient. Anytime I have had a need Steve Adkins has delivered in a timely fashion.
Thanks Tollfreeforwarding!

Thumbnail of user cathyh10
California
1 review
4 helpful votes
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May 7th, 2015

Superb customer service. It is an absolute pleasure working with Steve and your company. Exceptional service and extremely attentive to every detail and request. The follow up is great. When I call your company I feel like I am talking to an old friend. I give TollFreeForwarding the highest ratings possible in every area. Thank you!

Thumbnail of user nabeela
Virginia
1 review
10 helpful votes
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April 5th, 2010

Horrible Horrible Horrible. I have been trying for months to get my account canceled but no luck while these guys are billing me every month. I will be calling my bank and also the Better Business Bureau to report.

Thumbnail of user desmondc10
California
1 review
2 helpful votes
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April 22nd, 2015

I'm so pleased with the service I receive from tollfreeforwarding.com. Their customer service reps are always professional and helpful. I'm grateful to receive such an excellent service at a great price.

Thumbnail of user michaelw135
New York
1 review
5 helpful votes
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April 1st, 2015

By far, every experience with TTF has been with people who quickly worked through requests and arrived to resolutions to my needs. Priced fairly and supported well throughout. Overall in the last few years I've had nothing but pleasurable experiences with TTF and my Toll Free number has been a significant part of the business. Choose to work with a company that cares about meaningful relationships with their clients.

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Thumbnail of user alans48
Michael Z.

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