• TollFreeForwarding

TollFreeForwarding

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Overview

TollFreeForwarding has a rating of 3.5 stars from 176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TollFreeForwarding most frequently mention customer service, phone number, and support team. TollFreeForwarding ranks 1st among Call Forwarding sites.

  • Service
    18
  • Value
    17
  • Quality
    15
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How would you rate TollFreeForwarding?
Top Positive Review

“Realiable and excellent service”

Jorge V.
4/28/17

I have never experience such responsive and friendly service from any phone company. I received a call with a solution 20 minutes after sending an email explaining the problem. I use it in Europe and is flawless - good quality of calls.

Top Critical Review

“The worst”

Robert D.
12/1/13

The worst. (Not that we have others to compare against.) I concur with other clients! We were disconnected this morning WITHOUT notice. Due to credit card expiration. A card rarely used. Well they sent us an email. Overnight, the night before. They claim another one came in a month ago. BS. We never got it. We checked spam. Credit card on file literally expired end of Nov 2013. They cut us off today, 12/1. They claim to have sent out ONE email. For a client with several phone numbers! INADEQUATE. Web site takes forever to send password. Woman on phone, Mia, was so rude and condescending. In addition, we've found the call quality over the past 5 years has been largely unacceptable. We usually call our clients back so we can hear them.

Reviews (176)

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customer service (40)
Thumbnail of user ankitg4
India
1 review
3 helpful votes
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June 2nd, 2015

TFF is Apple of VOIP & TFN industry. It's services are platinum. Customers are treated with Highest Level of Courtesy. If customer faces any problem, they even even give them Free Benefits. Then offcourse, Apple is a not cheap affair & TFF is worth every penny you spend.

Thumbnail of user kater83
North Carolina
1 review
3 helpful votes
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April 5th, 2016

The entire team has been great to work with! They found exactly what I was looking for and followed up to help me get set up. Brandon has been exceptional.

Thumbnail of user colins52
Canada
1 review
6 helpful votes
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May 9th, 2017

The free trial does not include a phone number. So there's nothing to test. This despite their web site (before you register) saying you can try the number for free for 20 days.

Thumbnail of user raulo8
California
1 review
0 helpful votes
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November 15th, 2018
Verified purchase

Due to a mistake, the clerk doubly charged me the annual payment. He fixed it. Then, I proceeded to contact the financial institution. Subsequently, the overdraft fee was removed.

Thumbnail of user dennisp153
Sweden
1 review
0 helpful votes
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September 28th, 2018
Verified purchase

No problem at all, very low costs. Very good web solution if you want to change anything. Also good that you can choose how you pay, either per month or per year.

Thumbnail of user shishira
India
1 review
0 helpful votes
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January 13th, 2019
Verified purchase

Great service to get calls forwarded from US to local number in any country. The set up is hassle free, quick and easy and the call forwarding is very helpful. Keep up the great job.

Thumbnail of user fernandon4
Mexico
1 review
2 helpful votes
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May 18th, 2015

Our experience with TollFreeForwarding has been really grateful always providing us a good service. Steven Adkins has always been flexible and willing to adapt the processes to our needs.

Thumbnail of user robint92
California
1 review
1 helpful vote
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September 15th, 2018

They are good till the time you are paying them and don't ask them questions that why they are charging your card for services which you have NOT USED. If you ask them believe me they will can say to you that DON'T WASTE OUR TIME.

Thumbnail of user alans48
Michael Z. – TollFreeForwarding Rep

Robin, we are sorry to see you are unhappy with your service. We are available to discuss and happy to reach out to you but are unable to find your account with the details you provided in this review. Please call us toll-free at 1-888-452-1505 or email support@tollfreeforwarding.com so we have a chance to provide you support. You can also email me directly@ michael.zajac@tollfreeforwarding.com.

Thumbnail of user jonj82
New Jersey
1 review
0 helpful votes
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February 2nd, 2019
Verified purchase

We have used toll free forwarding for a while now. We have never had any problems with it. I would recommend this product to ANYONE looking to have a toll free number.

Service
Value
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Quality
Thumbnail of user skeetert
Florida
1 review
1 helpful vote
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April 11th, 2018

From sales to Tech support. Great can do attitudes. Prompt responses from the sales team and on-time knowledgeable support from the IT team. Highly recommend.

Thumbnail of user johnnyj49
California
1 review
0 helpful votes
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July 19th, 2019
Verified purchase

So good, so far thank you! ******************************************************************************************************************************************************

Thumbnail of user philm
California
1 review
9 helpful votes
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November 23rd, 2008

TollFreeForwarding.com is not cheap - If you Google "800 number forwarding" the first entry you get is TollFreeForwarding.com. It's a good website - simple easy to use. Their phone based customer service was friendly, helpful (although definitely a call center in India). The only problem with these guys is the price. Their cheapest monthly rate for setup (free), an 800 number (actually 877,888 or 866), and 200 minutes of service was $20. And additional minutes were 7 cents each. Note: it was very difficult to figure out what they were charging on their website, so I had to call them.

I didn't do much shopping around, but I did check out Office Depot's program:
http://officedepot.telecomsvc.com/tollfree/index.asp

Although the Office Depot program is through a broker (http://accessline.com/) and their website is poorly designed, a call to their customer service dept revealed a much cheaper service. Their basic rate was $5 per month (no additional fees) for 100 minutes and additional minutes were 5 cents each. I had my 888 number up and working in 5 minutes. Now, I don't have any experience with their customer service in case something goes wrong. And supposedly I can upgrade my plan to include more minutes anytime but I haven't tried it yet. But on the surface, it certainly seems like tollfreeforwarding.com is not a good deal for 800 number forwarding.

Thumbnail of user kenya8
Brazil
1 review
19 helpful votes
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May 28th, 2014

! SCAM ALERT!
They force you to give your credit card information (including CVV) to get the FREE TRIAL, then it is impossible to cancel before they start charging your credit card limit away. It is a nightmare...$#@!

Thumbnail of user antoniof72
Colorado
1 review
0 helpful votes
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February 29th, 2020
Verified purchase

TollFreeForwarding gave me the perfect solution. No need to pay 50 dollars or more monthly for a US cel line and still having a number people in the US can call me.

Thumbnail of user joshuab68
GB
1 review
7 helpful votes
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March 28th, 2015

I was going to go with them as a test to see if they were good now i am a full time client with them as they offer simply just the best there is they are fully knowing of the voip and i have a proplem with it not working with my phone number they fixed it stright away also my voice mail was not working the fixed it within 2 mins they are the best

They site is just the best welll planded out and very desgined site they control panel is very easy to work with
I was up and runing in about 4 mins

Thumbnail of user michaelp314
Switzerland
1 review
0 helpful votes
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May 30th, 2017

Emily Harger was most helpful in not only in providing me with a solution, it was done in a professional, courteous an expeditious fashion.

Thank you!

Service
Quality
Thumbnail of user andraa2
Canada
1 review
1 helpful vote
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November 10th, 2018
Verified purchase

We have been using TFF to stay accessible and in touch with our overseas customers for years now and they have consistently provided wonderful service and support as needed!

Thumbnail of user kennethm250
Germany
1 review
1 helpful vote
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December 12th, 2018
Verified purchase

TollFreeForwarding is provides an invaluable for any US citizen living abroad. The staff were extremely helpful and cooperative when I opened my account.

Thumbnail of user hollens
Belgium
3 reviews
9 helpful votes
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January 12th, 2018

You get only promises, getting decent looking number takes ages, no responces from " account manager", so what is your real job guys?
Time to go somewhere else.

Thumbnail of user deborahd168
Australia
1 review
0 helpful votes
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September 28th, 2018
Verified purchase

I have been a loyal customer of TOLLFREE FORWARDING for several years and I have had nothing but an excellent experience. They are fast friendly and affordable. I am extreamly greatful for their service.

Thumbnail of user titokn
Nevada
3 reviews
8 helpful votes
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September 29th, 2016

I used their service for 1 year and then the system automatically billed me for another year. Same day I called them to cancel it and get my charge of $108 refunded. They made my jump through all kinds of hoops but eventually they said they canceled it and refund is issued. THEY FORGOT! 2 weeks later I decided not to wait anymore and filed a dispute with my CC. When TFF received my dispute they immediately called me, apologized because they forgot to issue me the refund and told me I need to send them a copy of my CC and fill out a legal form that I will not dispute anything. I declined!

They told AMEX that they never received a cancelation and AMEX reversed my charge back to my card of $108.00 so I am charged for something that I canceled and now they say I never canceled it. I am charged for $108 for no reason. ONE OF THE MOST UNETHICAL BUSINESS I HAVE EVER DEALT WITH! BUYERS BEWARE! THIS COMPANY SCAM YOU OUT OF YOUR MONEY!

Tip for consumers:
THEY CHEAT YOU OUT OF YOUR MONEY!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user santoshy
India
1 review
0 helpful votes
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January 10th, 2019
Verified purchase

Its been 4 months and not a single day i have had trouble with the calls... Also the support team is courteous.

Thumbnail of user estebanm19
Costa Rica
1 review
0 helpful votes
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April 3rd, 2018
Verified purchase

Outstanding Service. Great company, easy to make business with. Enabling multiple numbers for our new markets has never been so easy. Thanks.

Thumbnail of user deborahh287
Ecuador
1 review
0 helpful votes
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March 10th, 2019
Verified purchase

I am very pleased with the site, especially the customer service! They really go out of their way to help you.

Thumbnail of user nturenhoutt
New Zealand
1 review
8 helpful votes
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June 16th, 2010

Unfortunately, this company is most likely a scam. My account with them was immediately suspended and my credit card charged.

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A TollFreeForwarding.com virtual phone system delivers your calls to any phone in the world. Voicemail, Auto Attendant and more. Free Trials available!

Company Representative

Thumbnail of user alans48
Michael Z.

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