• TollFreeForwarding

TollFreeForwarding

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Overview

TollFreeForwarding has a rating of 3.5 stars from 176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TollFreeForwarding most frequently mention customer service, phone number, and support team. TollFreeForwarding ranks 1st among Call Forwarding sites.

  • Service
    18
  • Value
    17
  • Quality
    15
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How would you rate TollFreeForwarding?
Top Positive Review

“Realiable and excellent service”

Jorge V.
4/28/17

I have never experience such responsive and friendly service from any phone company. I received a call with a solution 20 minutes after sending an email explaining the problem. I use it in Europe and is flawless - good quality of calls.

Top Critical Review

“The worst”

Robert D.
12/1/13

The worst. (Not that we have others to compare against.) I concur with other clients! We were disconnected this morning WITHOUT notice. Due to credit card expiration. A card rarely used. Well they sent us an email. Overnight, the night before. They claim another one came in a month ago. BS. We never got it. We checked spam. Credit card on file literally expired end of Nov 2013. They cut us off today, 12/1. They claim to have sent out ONE email. For a client with several phone numbers! INADEQUATE. Web site takes forever to send password. Woman on phone, Mia, was so rude and condescending. In addition, we've found the call quality over the past 5 years has been largely unacceptable. We usually call our clients back so we can hear them.

Reviews (176)

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customer service (40)
Thumbnail of user donaldl110
Minnesota
1 review
1 helpful vote
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September 28th, 2018
Verified purchase

Very personal and friendly service that is cost effective and professional. Have been a customer for over 10 years.

Thumbnail of user brucew169
Canada
1 review
0 helpful votes
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October 12th, 2018
Verified purchase

My experiences (including my latest) with Toll Free Forwarding have always been top-notch. Prompt. Courteous and professional service!

Thumbnail of user paulm1039
Ireland
1 review
0 helpful votes
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December 14th, 2018
Verified purchase

Excellent efficient service same as having a local provider no difference whatsoever.

Will stay for the service.

Thumbnail of user juliank32
Florida
1 review
0 helpful votes
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September 28th, 2018
Verified purchase

Calls come through, website for follow up and messages works well. Happy user for several years now.

Thumbnail of user diogor2
Poland
1 review
1 helpful vote
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April 3rd, 2018

One of best services I have ever deal with.
John Carter should be promoted, best Account Rep, knows how to take care of clients

Thumbnail of user simoneb37
Israel
1 review
0 helpful votes
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February 6th, 2019
Verified purchase

I had to change the ivr messaging box for the Tollfreenumber and it was done by your team on an excellent way. Thank you so much!

Thumbnail of user yassera9
Canada
2 reviews
0 helpful votes
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May 29th, 2017

Jodie was great in her reply.

I spent no time to get the service and her answers were very clear and extremely helpful.

Thumbnail of user yannanl
China
1 review
1 helpful vote
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January 14th, 2020

To be honest, I feel DISCRIMINATED against by this company. We wanted to buy a toll free number from Tollfreeforwarding.com. One of my colleague contacted the Client Support Representitive but he just simply said "We CANNOT provide you service please find another provider". The point is he DIDN'T give me any reasons.

Ok, the same thing happens again. I contated another sales by email, and I want to ensure whether they can provide service to us or not and she said "We service to customer GLOBALLY." And then we went to the payment process but failed. I called the customer service, a woman just felt impatient and said "I cannot say any reason but just we do not provide you service."

Excuse me? I have contacted your sales for over 2 weeks and then you now say please find another provider? I am not sure whether it is because we are from CHINA. I mean, the fact that you are even too lazy to give us a REASON is so RUDE.

Everyone, please think twice before you choose Tollfreeforwarding.com, I am not sure who will be the next one to be DISCRIMINATED.

Thumbnail of user alans48
Michael Z. – TollFreeForwarding Rep

Yannan, sorry to hear you feel discriminated against. Our terms of service are publicly available and ensure our clients and the general public's best interests are served.

Thumbnail of user josuem15
Mexico
1 review
0 helpful votes
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September 28th, 2018
Verified purchase

Tollfreefowarding guys are extremely good at their job. We have been working with them like for more than 3 years and very satisfied with them

Thumbnail of user karine7
Spain
1 review
0 helpful votes
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October 10th, 2018
Verified purchase

I have been using their service since starting the business and it has worked perfecto for us. They have excellent customer service,,,,,,,

Thumbnail of user ellenb131
Netherlands
1 review
0 helpful votes
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October 9th, 2018
Verified purchase

Never any problem and works PERFECT. You would never know it's a forwarded call. Customer service very helpfull aswell.

Thumbnail of user suzannet58
Australia
1 review
0 helpful votes
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September 29th, 2018
Verified purchase

Well priced. As an Australian user for contacting USA friends I have never had an issue with Toll free

Thumbnail of user ralfh4
Spain
1 review
0 helpful votes
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February 2nd, 2019
Verified purchase

Had a great experience. Needed 4 international 800 nrs. Great service, set up in 2 days and great price. Works perfect.

Thumbnail of user johnh1917
Canada
2 reviews
0 helpful votes
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January 9th, 2019
Verified purchase

My rep was knowledgeable and very personable.
I recommend this service whenever I can.
I'm happy that it helps to build my business and credibility.

Thumbnail of user thomasr94
Mexico
1 review
5 helpful votes
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March 11th, 2016

Good prices, excellent quality, excellent customer service, congratulations to tollfreeforwarding, I recommend it widely!

Thumbnail of user jeromed15
France
1 review
3 helpful votes
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March 13th, 2016

I was amazed by the instant activation, fast response and clear explanation from the customer service. Keep up the good work and many thanks.

Thumbnail of user ruthh362
Australia
1 review
0 helpful votes
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February 5th, 2020
Verified purchase

I enjoy having a business number that is redirected to my phone or another employees phone if I don't wish to be disturbed

Thumbnail of user tomh29
California
6 reviews
12 helpful votes
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April 5th, 2012

I've been using tollfeeforwarding for 3.5 years now and they are much better than Verizon. Verizon was doing my call forwarding to the UK, but they charged a boatload and it took over a week to change the forwarding number back tot he USA. When I asked Verizon about getting a UK tollfree number, they had no idea what I was talking about adn I got transferred many times and had to call several phone numbers. When I finally got someone at Verizon who said they could get a UK tollfree number, they said it would take 4-6 weeks to setup.

That's when I googled and found tollfreeforwardng and they had numbers AVAILABLE on their website. So, I signed up and had a wording number within a few minutes. A few minutes later Derek called me from tollfreeforwarding and asked if I needed help - I about fell out of my seat. I just use their website to change the forwarding number whenever I want. I couldn't believe i was wasting my time with Verizon.

I don't know why these people below think it's a not a reliable company, maybe they weren't serious customers. I've had realy good service from them. One time I thought my Mexico tollfree number wasn't working, but it turns out my customer was trying to call from the USA which they said isn't possible. I believe them since their people know so much more about international telecom than anyone I ever talked to at Verizon. Because of the complaints below, i was concerned about not being able to cancel. I asked them about it and they said you just need to call and they will give you a cancellation number so you have proof - seems reasonable to me.

Tom Hawthorne

Thumbnail of user sauravm
India
1 review
0 helpful votes
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December 9th, 2018
Verified purchase

Sometimes the voice clarity is not good. The caller at the other end would struggle to understand the voice and vice Versa.

Thumbnail of user junev11
Spain
1 review
0 helpful votes
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February 2nd, 2019
Verified purchase

I use it as any other telephone, it is so clear, it is actually clearer than my home phone. Love it.

Thumbnail of user romant21
Canada
1 review
1 helpful vote
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January 9th, 2019
Verified purchase

Didn't use all features, just as a local phone. Voice quality and base services had the quality as services from the phone operator.

Thumbnail of user vijayg2
Singapore
1 review
3 helpful votes
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March 10th, 2016

They are quite prompt in resolving customer issues and that to me is by far the quintessential aspect of any service.

Thumbnail of user danielp521
Ireland
1 review
2 helpful votes
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January 14th, 2019
Verified purchase

Great service but this has dropped without notification, eg credit card expired, otherwise works well

Thumbnail of user neilf71
GB
1 review
0 helpful votes
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December 13th, 2018
Verified purchase

Good services, never had problems with the lines, all working in perfect conditions, issues resolved very quickly

Thumbnail of user jasonk243
Germany
1 review
0 helpful votes
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October 10th, 2018
Verified purchase

Professional quality service unlimited support at a very reasonable price. I would recommend the services of Toll Free Forwarding to anyone.

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A TollFreeForwarding.com virtual phone system delivers your calls to any phone in the world. Voicemail, Auto Attendant and more. Free Trials available!

Company Representative

Thumbnail of user alans48
Michael Z.

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