Stillbay Inc

I got on a amazing deal on a tool I needed for my shop. Best price anywhere. I called to ask about my order and Pam who is a great customer service person on the phone, told me about some other tools that I might like and she was right. She is great to talk to and knows her stuff well. This is why I placed another order. I made to feel important. Thank you Tool Planet for being one cool place to do business with. Give Pam a promotion please.

These guys WILL NOT return a call, e mail, or even respond to a certified letter! I have filed a complaint with the local BBB and copied Tool Planet. Still no response! I am simply wanting to exchange a product that I ordered. Prices are the same, sent back a new unopened package. I have no idea what the deal is.

I tried to order a magnifying glass and clips combination for 5.99 which they initially said was in stock. After repeated delays I canceled the order. A few weeks after that, two charges showed up on my visa bill for about $340.00 each. The amounts weren't exactly equal, but close. The charging company was apparently based in Nairobi Kenya. I immediately called Capital One to dispute the charge and discovered that the number used was a virtual number I created specifically and only to be used on the ToolPlanet website. Either the site has been compromised or it is a front for a fraud operation. Use with caution.

I ordered and received a 4-jaw chuck for my lathe, but it arrived without the two steel rods used to tighten and loosen the chuck. I notified the company, and they inquired whether the packaging was damaged. I told them that it was not, and asked that they send me the missing parts. After waiting several days for a reply, I called them. Their response (by Pam K.) was that she would "check Home Depot on her way home." That was the last I heard from them despite sending several more e-mails asking that they ship me the missing parts. (They had asked me to return the chuck, but I had already scratched it after putting it on my lathe. Making it unsalable.)

Robert Richter, MD

I purchased cam clamps for my cnc and i have been waiting a month. No answer every time I call. Its straight to voice mail and i leave a detailed message with my email and phone number and i dont get either and i call every day! This is very very poor business i could have ordered from Amazon and know i would get them. I chose to use these guys for a few bucks. NEVER EVER AGAIN! EVER!

Poor service, order placed on 30th, i called up emailed up no response, called again on 6th july, A lady picked up and told " your order may get dispatched after 15days" the person working there is not sure when it will get dispatched... i seriously doubt if i will receive.
If i would have ordered on amazon then i would have got it by now...

Fraudsters operated company...
Beware

Pam of Toolplanet went above and beyond in the customer service department. I ordered 3 high quality augers and one of them would not be in stock for several months, so she made a substitution telling me that if I wasn't satisfied with it, I could get back in touch and she would make good. I got them, tried them out and the substitution, while a good auger wasn't as good as the other two high-end ones. She said I could keep the one and she put in a back-order for the other. When I found one in stock from another supplier, she canceled the back-order and gave me a store credit.

All in all, she won me over. I'll definitely be going back to them in the future.

Ordered two tarps 3 wees ago... never even received shipping confirmation. Called and spoke to lady twice and I was promised a call back. Never happened. Now I call and straight to voicemail. Scam scam scam

I ordered a tool trim kit about 20 days ago. Product was never delivered and no updates when visiting their track your order page. Made 3 requests through their web portal and have received no response. Made 2 phone calls one contact with no return call or email. This may be a drop shipper and not a real retailer. In any case steer clear as they are not reputable. Working with my credit card company for a refund now. DO NOT BUY FROM TOOL PLANET UNDER ANY CIRCUMSTANCES!

I ordered a shaper bit from them and never received an acknowledgement. 7 days later I finally received it after I purchased another one. They didn't answer nor return my phone calls.

I placed an order two weeks ago. The order has not been shipped. I tried contacting the company by email and phone with no response. Very poor experience.

Terrible customer service. Had to file a dispute with paypal to get a refund for a tool they sent that was not what I ordered. They also go under the name of Stillbay so beware.

Very communicative. Great to deal with. UPS damage one of the units. I sent an email with pictures and another unit was shipped. Thanks!

Being a first time buyer on Toolplanet.com Pam expedited my order and items came in as described. Couldn't be happier with my purchase.

I have been buying tools from tool planet for awhile now and they have always been of great quality.

For the price it's a good thing! I've looked all over and too planet has the best price for the money.