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Tortoisetown

How would you rate Tortoisetown?
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Kentucky
1 review
2 helpful votes
Follow M M.
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We ordered our turtles July of 2021. They arrived healthy in their own little boxes. They were packed very securely. Now, in January 2022, they are still doing great! I had good costumer service and rate my experience an A+.

Date of experience: January 4, 2022
New Hampshire
1 review
0 helpful votes
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Unhealthy tortoise
May 20, 2024

Upon delivery the tortoise had a crack in shell and shell rot. We had a vet exam to confirm what we suspected. Also we requested a male and we received a female (also confirmed by the vet). I reached out via email the day the tortoise arrived asking about the shell and did not get a response. Needless to say we are VERY disappointed and not satisfied at all.

Tortoisetown attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2024
Customer S. Tortoisetown Rep
10 months ago

We responded the same day you emailed but unfortunately the email was blocked. Please make sure you allow our emails to come through and we will resolve this for you. We look forward to hearing from you.

California
2 reviews
0 helpful votes
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Where is my snake?
February 23, 2024

I ordered a banana ball python from cbreptile.com and I keep getting emails saying to review this company. I didn't even order from you guys and still don't have any info on when my snake will be arriving

Tortoisetown attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 28, 2024
Customer S. Tortoisetown Rep
over a year old

We are shipping your snake this week as we don’t ship over the weekend so was not possible to go out last week, please email us and we will tell you when we will deliver the snake!

Minnesota
1 review
3 helpful votes
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I bought a baby russian tortoise from tortoise town and he came perfectly. I constantly soaked him and tried to feed him. I've been able to email tortoise town about my many many questions and get them answered super fast. All I want to do is give him a perfect life because he's made my life so much better. Torty is amazing and beautiful and I'm so thankful that tortoise town gave me this live gift from heaven

Date of experience: April 13, 2019
Washington
1 review
0 helpful votes
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Red footed tortois
April 6, 2024

I ordered a red footed tortois for my daughter's birth day. He came quick, and is absolutely beautiful. I was pleased with how calm he is and has no problem being handled. The next morning he ate, and has been exploring his new cage and being very active. The only downfall is thankfully he was delivered in less than the 24 hour mark because the heat pack had stopped working and he was freezing and slow. Overall very satisfied and love our new family member!

Date of experience: March 27, 2024
Illinois
1 review
2 helpful votes
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Amazing people!
December 21, 2023

We are absolutely completely happy with our tortoise... and the people at tortoise town are the reason why!

I called and was greeted promptly. All my questions have been answered and I would highly recommend!

Date of experience: December 19, 2023
Virginia
1 review
2 helpful votes
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Tortoise Town did exactly what I wanted and did what they said they would - deliver healthy wonderful turtles. I ordered three albino red ear slider turtles which arrived all bundled up about a month or so ago. I was so happy with them that I ordered a fourth they also came bundled up well. They are thriving healthy turtles that are fun to watch and to care for. I could not be happier with them or the service I got from Tortoise Town.

Date of experience: October 25, 2021
Virginia
2 reviews
1 helpful vote
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I placed an order going on two weeks now, I got a notification saying my order was shipped, however the site says they do overnight shipping, it's now been three days and I haven't even gotten a notification that they have been received by ups. I have not gotten any contact from the owners as they will not return my emails or calls.

Date of experience: March 17, 2021
Georgia
1 review
1 helpful vote
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I wish i did better research before buying a tortoise from Tortoise Town. We ordered a 1 year old Greek Tortoise from these people. The tortoise did not show up days after it was supposed to, when we finally got hold of them they were incredibly rude and basically told us to suck it up. ZERO customer service. The tortoise became very ill shortly after receiving it and after taking it to the vet, we were informed that the tortoise was at least 5 years old, NOT a Greek tortoise and was more than likely taken from the wild. The tortoise died 2 days later. Any attempts to contact Tortoise Town were unsuccessful. Do not buy from these people as they clearly do not care about their animals!

Date of experience: September 23, 2021
Pennsylvania
1 review
1 helpful vote
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All my worries responded too quickly.
December 26, 2023

Great communication between the staff and myself. When I had questions on their service, care of my turtle and the guarantee, they always got back to me immediately. Received my turtle in excellent condition and I am very pleased.

Date of experience: December 26, 2023

Overview

Tortoisetown has a rating of 3.9 stars from 149 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tortoisetown most frequently mention customer service, box turtle and great experience. Tortoisetown ranks 1st among Fish Store sites.

service
43
value
42
shipping
40
returns
25
quality
38
This company does not typically respond to reviews
+104