Tortoisetown

Online ordering experience was smooth, check out was fine. We were promptly notified of shipping... but upon arrival tortoise was upside down, wet, and very cold. Heat pack was included but it wasn't warm and no where close to the tortoise to do him/her any benefit. After about 2 hours under the heat lamp he was up and moving like normal luckily. If it hadn't been for his condition upon delivery I would give more stars. Oh and not to mention the UPS driver never got a signature as per instructions, never knocked or anything and box was just left outside.

We tried to get a creasted gecko from them. It didn't say it was out of stock. They took my money right away. Then once a few days went by I emailed them to ask about our gecko. Was told they need to watch her for 7-10 days to make sure she was good to go. Still did not here back from them, so I emailed again asking 7-10 days from the day I ordered or when they got her. They claimed when I ordered. Few days still nothing. My husband called to ask about it. No one answered. We waited 2 days it says 24 hours they will call back. We emailed and asked them again and nothing. So we said fine we want to cancel. They emailed right back said okay but they need to take a 20% fee. We told them we didn't think that was right because I don't believe they had our gecko at all and they never responded to us after we called and emailed. Please do not ordered from them.

Ordered two het ivory Sulcata turtles and received them this morning. Suppose to be male and female however not sure which is which. Says they came with a care sheet but they didn't. One arrived dead and the other severely sick. Won't eat, can't open its eyes and barely moves. Took to the vet for antibiotics and was told it'll be an uphill battle and not to expect the best. When you try to call they never answer so you have to leave voicemail that they never return. Absolutely the worst customer service I've ever encountered. And the worst quality pets ever

Tortoise Town won't be straight with emails or calls so I'm going to tell all our friends who have been asking us where to get their new family member from NOT HERE! Ordered on the 26th and nothing but a run around. Said at first high temps. Even though it was the coolest day for both NJ and Florida the day they should have shipped. At first it was later this week. Then next week. They said our tortoise was in Florida (where I am) and spoke to the rep in Florida on the phone. It's not. Gave me her bosses info to call and Brian won't answer. They want to charge 20% to cancel. They can ship to Florida from NJ to their office but not my home?

Meanwhile we found another amazing business to support. Easiest transaction ever. Ordered the 29th and arrived the 30th from Las Vegas healthy and happy via UPS. And for 175 vs $464.00. Only positive reviews. Tortoise town has so many negative ones out there when you start looking harder.

If I can give 0 stars I would. I had ordered a Male Southern Painted Turtle and I never recieved it. I called customer support with no response, So I email the support team a man named Christopher responds a day later and dismisses me at any point not taking accountability for providing the provider. I understand packages get lost but I am not responsible for that in any way what so ever. Ultimately I am very displeased with the whole company and their lack of accountability.

The person who helped me with the two torts I had that were sick [that I got some where else which ended up passing] was very helpful, He went threw everything I had set up and suggested a fogger. If you are looking to buy a tort or a reptile I would recommend them highly. They are knowledgeable on what they sell. I have bought two torts from them and they are healthy.and nice looking. I would give a 10 star if they had it. I'm very pleased! I would buy again from them.

We were fortunate enough to find Tortoise Town! We were able to get a wonderful baby turtle to the family. We were a little nervous since we hadn't done this before. Everything went so smooth and our little turtle is flourishing. The folks here are so nice and we couldn't be happier. They get mixed up with another group for reviews sometimes, but this is really a great group of folks. We will be happy to use them again if we decide to expand. It's been almost a month and I'm thrilled to say things are great with our turtle.

These people will take your money and send fake tracking information. They are responsive to texts to give the illusion of being legitimate. They never shipped the animal and did nothing to rectify the situation. You will lose your money if you shop with this joke of a website.