Touch of Modern

They solen my 20 000 USD be aware of the company, never do business with them! Please do google search I am not the only one.

Pictures of items completely unavailable on more than a few occasions! Screwed up orders! Broken items

It came to me broken and I can not return the item This is the worse site I ever had to deal with I think I would like the product if I can get one that work properly

Trying to find where purchase is. After 4 weeks shipped. No response from customer service.need help.

Had a problem with an item I purchased. Even though the item said no returns the customer service refunded my money.

Touch of Modern is the worst online company with which I have dealt. I ordered a Handy Gym from them that turned out to be a literal nightmare. After waiting an interminable amount of time to receive it, the item was received defective. I initially just wanted to return it to be repaired or replaced. I contacted T of M's "VIP Customer Service," which I later determined the name had to be a joke, because I wasn't hardly treated like a VIP. Instead, I was treated as if I were stupid and didn't know how to operate the product. I might add that I have a JD and LLM degree. I was given the run around for almost three months. When I asked for a return authorization, they said that I had to go to Handy Gym. When I contacted Handy Gym, they said I had to go to T of M.
I finally disputed the charge with my credit card company who credited the purchase price back to me. I then gave T of M a deadline to send me a RMA or I was going to dispose of the item. The next day I received the RMA. If T of M had done this three months earlier, I would not be writing this.
Note—I discovered that the merchandise on T of M can usually be found elsewhere at a lower price with much better customer service.

For whatever reason, the on-line ordering for a gift card did not go well. An old ship-to address was used. No idea who lives there now. I was supposed to be prompted for an email address so the recipient would be notified, that never happened. Once I realized what happened (less than an hour after the order was placed), I used their online messaging system to ask that they either correct the problems or cancel the order. I finally heard from a female support rep. " Many of our products are limited or hard to find inventory and we sell them under a final sale policy. Your order for Touch Of Modern Gift Card is one of these products, and is not able to be canceled.". Really? A gift Card? Hard to find inventory? I doubt that. I sent several more requests to either correct the problem or cancel the order.

I finally heard from a gentleman saying he would be happy to help. He gave me a USPS tracking number but never said whether or not he corrected the address. The USPS tracking number did not show the delivery address and when I look at my order on their website, it still shows the incorrect address. SO... until it was actually delivered, I had no idea where it was being shipped.

No one ever corrected the order and it was shipped to the wrong address

I have never been so frustrated over something as simple as buying a gift card. There is a lack of follow through and it takes way too long to get a reply from their customer support people.

TOM customer service is worthless. After this fiasco, and reading about what they did to their vendors ( https://tomovendorscam.com/), I will never spend another penny with them.

Hard to find inventory is the way they tell you you cant get refund so you have to wait no matter what, scammers

Fake watches Fake watches Fake watches Fake watches Fake watches Fake watches Fake watches Fake. Really have nothing else to say. You've been warned.

I was so happy to finally be abke to purchase something from TOMO recently. I decided to buy a Pillow Guy(PG) pillow as the listing made it out to be a high quality "luxury) pillow with great attention to detail. I received my "Luxury" pillow, and let me tell you that Wal-Mart is more luxuriois than this holey mess. The teal colored co er on the pillow has holes in it where the zipper had come apart from the cover, there is another hole where the white band piece is around the pillow, and you can see where the stitching is just falling apart. It should be illegal for them to charge $80 for this junk and call it a"Luxury" product. Touch of Modern's customer service is useless, and it should also be illegal for a company to REFUSE to accept any returns even for poorly made products as this, and they also do not offer refunds nor exchanges. It seems to me they know what poor quality products they are selling, and they are charging high prices for cheaply made junk. THAT IS HIGHWAY ROBBERY, and to me that shows to me that they know that they are stealing people's money

UNDERSTAND THAT YOU CANNOT CANCEL YOUR ORDER... THEY TAKE WEEKS TO SHIP AND STILL YOU CANNOT CANCEL... THEY ARE A JOKE OF A COMPANY NOTHING MORE THAN A MIDDLE MAN..

ALL items I have purchased have been well received as gifts and the products I bought for myself have all been great. Very pleased.

Find something you like search for it somewhere else or you might not ever get it or it will take weeks

You cant look at there "Shat" unless you sign up by giving an E. Mail address.
And we All Know what comes next.
An Inbox full of usless "Shat" mail

If you are not happy with your purchase that's too bad according to them. Foot massager hurts feet.!

Everyone who works here is a fraud in some way. Don't trust this company. They do not pay for their vendors.

I ordered about 2 weeks before Christmas and am still waiting for the completed order (today is Jan 10)!

Since I posted the first review they are running television ads to scam thousands of other people. Federal Trade commission should go after them!

Use to think touch of modern was good quality until I got a gun torch that never lights...not even worth sending back...very disappointed

Im surprised that this company has money for advertising. Theres no way they are profitable.
The 2 items I bought were junk.

I've been purchasing select items from TOMO since 2014 consistently. I've always liked the unique items and in many cases the good prices. But the customer service at TOMO isn't what it used to be. This past year, they failed to deliver items on time multiple times, especially around the holidays. I even had an ordered cancelled weeks later stating the supplier couldn't fulfill. An item that was two months late and hadn't shipped and was for Christmas specifically (decorations) didn't arrive in time for the holiday. I called them and requested a cancellation and refund. They refused stating all sales are final. I pointed out their ad said this was for Christmas and it wasn't going to make it in time and that they stated it would ship with 2 weeks of order which had been more than a month earlier. Again stated they failed to deliver on time and should refund my money. They refused. Three other items ordered weeks before Christmas stating they would ship within 2 weeks still haven't shipped and Valentines day is 11 days away. Anytime you reach out to them for an update they use a templated response. Last time i emailed about the above mentioned items, they never responded to me but had the nerve to send me a survey asking how they did. They got a zero as I pointed out they never even attempted to help me. I will no longer be buying from TOMO once my last items arrive. They are losing an 8 year customer who has spent tens of thousands with them simply because their staff is lazy and doesn't want to provide good customer service. In the early days when they made a mistake or couldn't deliver they issued a credit of $10 or $20 to make up for it. Now they just ignore you. Here's a tip. See an item you like? Google it and find it elsewhere often for the same price or cheaper. Ive done it several times.

I bought a Rolex waited three months after I got it was a fake call my Amex got my money back never buy anything from this app

I purchased a watch one color and received one another and on top of that the sale was final so I was unable to return what a " RIP OFF "!