Touch of Modern

I have ordered from Touch of Modern several times and have spent nearly $50,000 or so is my best guess as I have purchase expensive time pieces from them over the years. They started out quite good and were timely with the purchases. In the last approximately two years they have fallen down considerably. They say that things will be shipped in 2- 4 weeks and then it goes months and they don't reach out and give updates. It is hard to find where to reach them and then they respond very slowly or say that the order is in process which gives not valuable data. Then after two - three follow-ups the package finally arrives. I have not had real issues with any quality of the products, but customer service leaves a lot to be desired with delivery timeliness and communication.

I will seriously reconsider ordering from them in the future as this is getting very old and disappointing as I like many of their products.

All of us should become rich by creating a site to outright rob consumers because no one protects us and these foreign entities get away with murder... never ever ever use tomo you have been warned! They will send you total junk and there is zero customer service. BOYCOTT TOMO.

I ordered a set of headphones from Touch of Modern. Delivery time was advertised as 2 weeks. 2 weeks later... nothing. I reached out via email (twice). The second time they responded, apologizing but telling me 1) there was nothing they could do and 2) they have no idea when the product will be delivered. Just terrible, terrible sales practices. Looks like I have to go back to Amazon...

I ordered a watch on August 4,2023. They said I should have it by August 18,2023. I am still waiting for the items I paid for. My guess is they sold more than they had and now are offering money back. I don't want my money back I want my watch that I bought.

I placed an order on November 30,2022 as a Christmas gift. As of today 1/26/23; I have yet to receive the order. It is in PO status, which me they are waiting for it from the manufacturer. Reportedly, the item was supposed to be shipped in 1-2 weeks. This is unacceptable and unbelievable. Never again! Needless to say it won't be a a Christmas gift, maybe, I might get it by this coming Christmas. Oh, can't show a picture, I don't have the item. Buyer please be aware!

Company is a scam. They charge your credit card then after few months claim manufacturer unable to provide the merchandise, or order got lost then another few months before you get you money back.
Even if you are luck you get something which was not the original order.
My last order took 5.5 months to be delivered. When I received the box it was totally different merchandise which I could get 20% cheaper from Amazon.

Save yourself time, money, and frustration. Do not use their application or order anything from this company. I was hung up on over a dozen times just trying to contact customer service. Was charged and paid for merchandise that was never shipped. Honestly, I can not believe they are still in business.

Let me start by saying that I am a very difficult person to purchase gifts for. My sister who tries so hard to get me something I will like has had 100% success with the cordless mop she purchased me from Touch of Modern. This mop has made the simple jobs of moping something I look forward to. That may sound crazy but this mop cleaned my floor so good I was shocked to see how much dirt was still on the floor after I thought I had cleaned it well enough. I highly recommend my ES-530 Cordless mop! It is lightweight and easy to store.

Purchased a damascus knife from touch of modern and this was the worst purchase of my life. Touch of modern and their vendors are looting their customers by selling cheap & damaged products. Knife come with totally damaged handle and blade was rusted. Totally Unusable. It would be great for hanging on the wall, But that's it. I was not expecting this from a company which is famous for their unique and special products.
Don't buy anything from Touch Of Modern and Deer custom.

Bought this razor from "Blades of Chivalry" under sole intentions of using it for what it's for, shaving. But they've sent me the 3 years old blind razor. It was not a brand new razor even the blade was rusty.
I didn't have high hopes for this as this is the second time they sent me the rusty product.
I'm guessing this is the prime example of "Poor quality". I really like the damascus steel but in this case it's useless. If you're wanting a straight razor to shave with don't buy it from touch of modern.

Product arrived badly damaged. Was refunded for the product itself, but not for the $70 in shipping. Contacted customer support several times but NO response whatsoever. Was told to keep the product which meant that I also had to pay an additional $20 for the disposal at the city dump. Touch of Modern offers no customer support and not surprisingly, offers no way to directly review their service. Will never purchase from them again.

Beware of purchasing from this company. If the price is too good to be true then you'll be waiting for over a month and receive an email stating your order is canceled with no explanation whatsoever. Poor business model.

Attempted to purchase a clock and according to the TOMO website it would "ship in less than a week", One month later the clock has still not arrived. I sent at least a half dozen emails resulting in empty promises of "we're expediting the issue", the "product is preparing to ship", even an email that I should have received the product and 2 days earlier another agent said there was shipping problems. I asked for a refund/credit, and this was supposedly heightened to some kind of "return agent", with no result.
I finally contacted my credit card company to dispute the transaction, received a refund from them the same day. Unfortunately it's companies like TOMO that takes advantage of consumers, and even the credit card companies with their underhanded business practices.

Members only? Why do you need to become a member to view overpriced items, get horrible customer service, 3-4 week delivery, and spam in your inbox every day? Not sure how this business model works but it is set up to fail once they run out of all their venture capital funding.

I'm a vendor with Touch of Modern and we did 3 campaigns with them last year that they never paid for (9 months late on payment now). I've tried reaching out to a dozen people on their team and have not had ANY response whatsoever in months. We're a small business so as you can imagine, this has been very damaging to us.

Extremely horrible business practices! I really wish I would have better researched your company before making a purchase because I now see that the reviews are horrible. I thought I would be a lifetime client but this experience has definitely shown that your policies are not developed to assist & benefit the consumers. The items were purchased for Father's Day and were too small for my husband. Now I'm stuck with over $200 in merchandise that they will not let me exchange (which is what I wanted to do) or return. I WILL NEVER purchase from Touch of Modern again. Please run! Just stay away! I've learned the hard way.

Sincerely,

A very unsatisfied customer!

Unreliable shipping. They tell you it'll ship in 1 day but then you get an email saying you'll have your item in a month or two. There's no way to contact them either (other than the unresponsive email form on their website). I've learned my lesson after ordering something they won't take back and I now can't give as a gift (because it'll be here so late). Unprofessional company with no customer service - probably some losers trying to start a company from their parents garage.

Ordered item 6 months ago and still have not received it. I am not give delivery date or option for refund. Each time I reach out to inquire about status I get the typical auto reply. Most items are overpriced as well.

Their stuff isn't that cheap (most can be found for the same price or less at Amazon) and their custom service is horrible. These types of bargain overstock resellers have started going out of fashion and thank goodness.

SCAM... Good #$%^ luck getting a hold of anyone. You won't get your product, all you get is a generic email sent from a robot or some jackass voice saying none of their reps are available. I should have checked their reviews first. Never got my item and they wont reimburse. They want to eventually send out what I ordered and then I have to return it, minus shipping. No way. They are rip offs and look at the owners last names, foreigners. F- these people and company.

These curators have excellent taste, they're online sales process isn't the best and based off the reviews I've read, they don't always hit the mark. I hope they get better.

Touch of modern showcases many different products that are made by actual artists and companies, I assume, who are trying to get seen. Look the products up and buy directly from the seller if you don't trust TOM. I've been inspired to purchase many things I've seen on this app from other sellers. Good stuff keep it coming.

No need to trash them in reviews though.

Don't ever think about buying anything from these charlatans! While the items they display are dazzling, their service and response is anything but stellar. Trying to get them to respond is at best, lip service. As you can see with the attached picture, there was a reason to ask questions. With three different responders and zero results. You be the judge. It has been months since this happened of which the product was late in arriving and I am still waiting for a return authorization. But be warned, you are better off playing the roulette wheel at the casino with a blindfold over your eyes. P.S. I wanted to add a photo of the damaged product, but this site wants me to be a verified customer by showing a receipt? That is why I am making this review.

This is a terrible company to purchase anything from, they don't ship out on time and make excuses for weeks while they try to figure out where the incompetence is coming from and how to "fix it"... They sell products that you can buy directly from the manufacturer, it might be a few $$$ more in some cases but you are assured to get what you ordered instead of getting shipping costs refunded and still not receive your order. Do yourself a favor, don't waste your time or money - shop somewhere else!