Touch of Modern

After 9 days of little to no correspondence with customer service and after posting bad reviews, I DID get my items cancelled and refunded.
I still suggest you proceed with caution when ordering through Touch of Modern,

Be very careful. I ordered several led pictures and a few magnetic sculptures form ToM. One led picture broken. And the others never showed up. Emailed them and no reply and got a phone message and put on hold. 3rd time calling, I say on hold for 25 min. And then they disconnected the phone call. Ended up calling credit card to stop payment. And couldn't return broken item done I one got back to me.

I ordered 2 LED floor lamps from this company on 10/25/2020. The total price with shipping was $ 212.08, that was immediately charged to my CC. The expected shipping time was 5-7 weeks. The last day of the 7 weeks was 12/13/20 and the items have not arrived. On the 15th I contacted them, and requested a full refund.
Their response was that I cannot cancel, because it was a final sale, and they have already processed the order. They attached a generic FedEx tracking label, that clearly shows that the items have not even been picked up by FedEx today, on the 16th.
This company really smells like scam. Stay away!

Ordered two items on November 18th to give as Christmas gifts. Not going to happen. I was just told that they will ship on December 23rd. Unless they're shipping from the house next door, they will not be here in time. Can't cancel, so I'm screwed.
I wish I had read the reviews (especially BBB) before I purchased anything. Do yourself a favor and shop elsewhere.

I ordered my husband a Gift Card from here and I had an issue with ordering, they said it would be shipped in a week but took around a month. FOR A GIFT CARD to ship from OHIO to New England. Really? And it's not because the shipping was slow, they just didn't process the order. When I told them I would be away and it wouldn't arrive before his birthday, they just ignored me. Then my husband went to use his gift card, and they force you to use a credit card to pay for the shipping and the tax, that cannot be paid for on the gift card (never heard of such a thing) and instead of using the balance of the gift card, they charged his credit card. I emailed support and now 5 business days later still no response. This place is A SCAM 100%. Definitely do not order from them.

Ordered 2 frames. After a week received 2 different frames. Unable to call, emailed. I had to take a pics of the frames. After a week accepted to return. It took them after a week to accept that returns on them. Haven't got the credit yet, but in email they accepted to crudités one of them and not responding for the second on. Very disappointed. Would never shop from them. By the way the quality of pictures were horrible. Origins from Turku. But felt the art work from a teenage from God knows where.

I ordered two products, expensive products, for gifts. Once ordered, I noticed that they wont ship for weeks and they wont let you return anything. So if I get these expensive earbuds and they dont work, Im stuck with an over 200 dollar product that doesnt work. I sent them a communication to ask if there was an exchange option and of course they just blew me off. I will not be ordering from them again.

I have spent over $5000 with TOMO. Recently I had a credit to spend because I bought during a 'Spend $100, get $25 credit. They give you a certain amount of time to use the credit... fine. I realized that today was the last day I can use my credit... also fine. I spend some time searching for something I can't live without, finally add this item to my cart, only to realize the credit expires at 5pm pst. It was 5:14pst when I tried to check out.

This is ridiculous! Who does this? I saw the credit expires today. I assumed it expires at the end of the day like every other company. I am done buying from TOMO.

It takes forever to get the items to start with! Their "discount" isn't really a discount & most items can be found easily anywhere for about the same price minus the frustration! SOOO many items are only refundable for store credit, stores that really don't have much to offer & their final sale items, no matter how expensive they are WILL NOT BE RETURNED, ever! Unless they were damaged or something but how awful is that?! And their customer service is helpless, so don't even bother.
I pulled the trigger despite all the bad reviews everywhere on the web, hoping I would be the lucky one but I was so wrong, don't make my mistake & save your money!

I purchased a nice jacket in Large for $75. The jacket arrived and it was marked Large. When I tried it on it was small, maybe a medium at best. I wrote 6 emails and tried to call 5 times and got no response about the problem or a remedy. No information regarding a return. STAY AWAY FROM THIS RETAILER, they don't care about you once they get your money. Worthless retailer.

THE DESK I PURCHASED HAD 27 PIECES AND 118 SCREWS AND NAILS.IT WAS NOT WOOD BUT PARTICLE BOARD.IT TOOK 2 PEOPLE 5 HOURS TO PUT TOGETHER. INSTRUCTIONS WERE TERRIBLE. PLUS IT WAS OVER 400.00 DOLLARS. BEWARE.

Nice and unique stuff that they sell but they shipping is awful it says one - two weeks it takes three months unbelievable how do you stay in business this way

Ordered something. They promised 2to3 weeks shipping. As I'm writing this, it is now 7weeks and no product! There is no customer service. U can email them and out of my 250something emails, 1 email saying they will check with their 3rd party vendor and sorry no refunds. I strongly recommend you stay away from Touch of Modern

WORST CUSTOMER SERVICE. Almost none. They wont talk to you on the phone and there email support is horrendous. There shoe return polcy is 7 days, which is the least customer friendly i have ever heard. Thank god there is amazon, macey and Zappost, etc, etc/ who believe in there products that you are not forced into a limited trial time. I should have checked there reviews before i bought. THere fancy website and advertising is alluring and i learned my lesson

I purchased a Paul Picot watch with a 1-year aftermarket warranty which I received clarification that it is back by the company, Touch of Modern (TOM). The watch was "unworn", used as store display.
The watch has diamonds on the 1 to 5 number locations, After a week, I'd noticed the diamond on the 2 position was loose and promptly contacted TOM and they sent me an RMA and FedEx return code. I received no update after they received the watch and after numerous email inquiry, they said they will have it repaired. Long story short, after several weeks of hearing no update, I had to put in a claim through mu credit card company for full refund. After a few weeks my credit card company award me a full refund because TOM was unresponsive to their inquiry and only after that I was contacted by their "customer service" asking me to "reverse my claim" as they are prepared to give me a full refund! How stupid do they think people are!

WARNING! We worked with Touch of Modern and supplied them with our products. They won't pay and ignore all demands. Had to take legal action. Worest experience ever partnering with a company. SHAMEFUL SCAMMERS!

I ordered 4 items from this website Touch of Modern over THREE MONTHS AGO and only received one of the four! The one I received came in a damaged box without any instructions. Useless! I'm still waiting on the shoes and Bluetooth umbrella I ordered 3 months ago! They keep telling me shipping times are all different for their products'. Well judging from the reviews EVERYONE is complaining about super slow shipping and/or never receiving the items ordered.

I ordered a pair of shoes from this sham of a company at the beginning of January. Since have been waiting patiently to have these shoes delivered. I called them over a week ago and they tell me that do to a labeling issue the package would be delayed. It's been a week since they said that and I've yet to receive any evidence that my package been sent, other than a tracking number that links to a package that was supposedly delivered on Feb 2nd.

They tell me that this will be updated once the package is passed on to Cnada Post - But I'm not confident this will happen. As a 'sorry' touch of modern has offered me 15 dollars off the price of delivery which was a total of 30 dollars. So, ToMo has offered me a savings of less than 5% of the total price of the shoes for my frustration. At this point, I don't even care if the shoes come, the experience has been beyond frustrating and this will be the first and last time I trust or order anything from touch of modern. App has been deleted!

Ordered shirts in June. No word from them for 2 months. Got a reply saying shipment delayed until 12/31/23 and offered me a $10 store credit lol. Never heard from them again after I requested refund.

I bought a jacket in mid October they billed me and of October with a 2 to 3 weeks delivery it took 2 1/2' months to delivery. I returned it the next day it took 2 weeks to get back as the use the cheapest way too return. They have the worst customer service only emails no live person even though they told me someone would call they never did. They hide behind emails. They want to give me a store credit instead of returning my money to my credit card which is what I want ad I would never buy anything from them again.DO NOT BUY FROM THIS FIRM!

Unfortunatly for the second time in 2 years, they left us without paying invoices and even worth they dont reply to any of our request for payment schedule. Not a platform to trust anymore...

I shop a lot online and TOM is about the worst experience I've had. Would choose anyone else to order from. Otherwise, just expect frustration and you won't be surprised!?! Good luck!

I have been waiting for a item since 21 January,it is now 3 March and still on item. If you can find what you want somewhere else,shop there.and avoid this site.