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ToysRus

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Overview

ToysRus has a rating of 3.5 stars from 389 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ToysRus most frequently mention great selection, customer service, and many times. ToysRus ranks 6th among Kids sites.

How would you rate ToysRus?
Top Positive Review

“Never had problems with them”

Mom G.
12/24/13

Never had problems with them. Yes, prices can be a bit higher, but you just have to look out for there deals. As far as the shipping goes, it doesn't take too long for home or store delivery. And they always have hard to find toys.

Top Critical Review

“Placed order and took ages to deliver”

anthony j.
10/27/11

Placed order and took ages to deliver. When this did arrived box all damaged. Do not recommend them, very expensive, customer service very poor, thought i would try there web as the shops have miserable staff in them

Reviews (389)

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customer service (21)
Thumbnail of user garyb17
Washington
27 reviews
164 helpful votes
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February 4th, 2011

Very easy to update baby registries. Coupons from the store come every month, and are normally pretty useful. Usually at least one 20% off coupon. Online selection is much better than in the store, and the website makes it easy to find items of the same set or design.

Thumbnail of user kib24
New Jersey
6 reviews
12 helpful votes
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April 10th, 2017

This is the best place with lots of toys necessary for a child from the smallest age till 14 years old. My cousin is 9, so I can always find here what to buy for her, even when I'm at a loss and have no idea how to impress her again. With Toys R us it is always possible. She has so many thing from this shop already! I recommend it to others!

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Thumbnail of user barbaray11
Arkansas
2 reviews
15 helpful votes
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February 18th, 2016

I have 4 grandchildren who live on the west coast so this is my go to website for birthday and Christmas gifts. The first year he moved there I bought their gifts locally and it cost me over $50 to ship them there via US postal service. Now I have Toys R Us ship directly to my son's home so that saves me on US postal rates. Plus if you spend a certain amount shipping is usually free. I have never had a problem with their service. I highly recommend them

Thumbnail of user nicolem12
Nevada
3 reviews
9 helpful votes
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September 20th, 2012

Every time I've ordered from there or Babies R' Us, I've had success! From their quick shipments to their email updates to the packaging. I've ordered tons of items at once from them and have never had an issue. Well, I've had one issue with a damaged package but they quickly replaced everything and they even scheduled a pick up of the old package. All I had to do was place the given return sticker on the box and set it on my front porch; within days I received the new items.

Thumbnail of user chucka34
Georgia
5 reviews
3 helpful votes
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July 18th, 2018

I bought a Barbie for my niece which it was sold out everywhere. And I found it on this store! They have all kind of toys for kids. The only thing is that sales assistants seem a bit lost when you ask them for a concrete item and it's sales season. But apart from that, my experience was a good one. The most important: my niece is the happiest girl with her new doll!

Thumbnail of user soniaw6
New Jersey
26 reviews
17 helpful votes
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September 24th, 2015

I shop here all the time for toys and cribs for my grandchildren. They have so much stuff for kids and its always exciting going there. Bought my grand daughter a sofa couch for her while she is watching TV.

Thumbnail of user alanm344
Belgium
4 reviews
6 helpful votes
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July 17th, 2019

Bought some toys for my brothers they were really happy with it and looks like it is made from high quality mats for how resistant they are The emails kept us up to date and we liked the fact we could track the order and it gave us good confidence. We also saved over £200 so what a bargain!

Thumbnail of user clairem38
GB
16 reviews
97 helpful votes
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November 2nd, 2015

Placed an order and it arrived within 2 working days. Well packaged, great information provided on the site to help with choosing the product.
Only problem was that the confirmation email showed a link to track the delivery which didn't work so I had no idea which courier it was coming with or when. Customer services didn't reply to my email until after the order had already arrived but not a major problem.

Thumbnail of user darionb4
Canada
1 review
0 helpful votes
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November 26th, 2022

We stopped in at Toys R Us on Broadway in Vancouver today for our first baby purchases. One of the ladies there was very helpful giving us a complete run down on strollers and car seat combos. Surinder also gave us a list of baby items we will need and lots of good info. Overall a great experience

Thumbnail of user bethanyl1
Massachusetts
2 reviews
8 helpful votes
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February 6th, 2015

Im speaking from experience in the Leominster, MA location. They are always out of stock on the most wanted toys. They have poor selection for a big toy store. You would think they would have more fantasy/video game/tv show section of toys. And when i ordered from them online, for Christmas. They sent me the wrong item(s).

Thumbnail of user tobys30
California
1 review
0 helpful votes
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January 4th, 2017

It was my dream to have as many as possible toys when I was a little boy. Cause, you know, toys would never hurt you, not like real human being. I am growing up now, and I'm not afraid of bad guys anymore, but the good memory of toys will always be my dream.

Thumbnail of user louissem
California
9 reviews
6 helpful votes
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November 4th, 2015

Like the title says, this place is just a crack-den for children. Whether it is the website or a physical store, my grandkids love running around looking at every little thing. Sometimes that can be annoying as my youngest granddaughter literally wants EVERYTHING. I would go home with 5 of every item in the store if it were up to her. But its a nice place to take to spoil them every few weeks.

Thumbnail of user donnah126
Michigan
10 reviews
18 helpful votes
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February 12th, 2017

Ordered on line (which I do every Christmas from Toy "r" Us, only to find out I had ordered the "outdated" version of the NFL gameboy series. Returned following instructions on-line, verified they received item by checking link they provide and had no problem receiving my money back. Great experience.

Thumbnail of user mrfixi1
GB
10 reviews
28 helpful votes
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January 10th, 2017

Just to say the staff in your Ashton-Under-Lyne branch on Christmas eve were fantastic! Even thought they were rushed off their feet, they served everybody efficiently and respectfully considering they had to work!

Thumbnail of user lynnettd
Wisconsin
7 reviews
1 helpful vote
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October 27th, 2015

I cannot say that I spend much money here for anything but baby items (not clothes though). I have a hard time finding the quality of baby items up to par or as affordable elsewhere. There is also a great selection to choose from in store and online. Although toys is in the title, this is not a mandatory go to place for that. I come here if I cannot find what I need elsewhere.

Thumbnail of user marcieg
Nevada
11 reviews
62 helpful votes
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August 17th, 2016

To be honest, I only mainly shop at Toys R Us around holidays or birthdays. I like shopping in their store, but their prices are higher than most shops. I still shop there though because the selection is always good and they usually have what my kids want. I also like how they have layaway at Christmas. I have used it 2 years now and have no complaints other than the prices. If their prices were cheaper, I would give 5 stars!

Thumbnail of user willians4
KR
2 reviews
1 helpful vote
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March 25th, 2016

I've bought several toys for my kid and she likes them very much, especially the yellow toy dog which is made of plastic. My kid drops it to the ground many times, but the toy is still in perfect condition.

Thumbnail of user jenniferd124
Oregon
10 reviews
5 helpful votes
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June 23rd, 2016

Been around forever, says a lot. They have great instore celebrations and they work well with their customers. I love how some of their items ship free with Shop Runner too, what a great feature. I've never had an issue with my orders from them. :)

Thumbnail of user roseleal
Tennessee
38 reviews
75 helpful votes
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January 30th, 2017

I do a lot of reviews and I am honest to a fault. Anyone who is a savvy shopper who does their research knows full well that you can get a lot of items this store sells just by doing some serious price-matching. For instance, an x-box game I was interested in was 8.00 cheaper at a local game store. That's quite a difference, don't you think? I don't shop here anymore, now that I have wised up.

Thumbnail of user christinar26
Hong Kong
4 reviews
2 helpful votes
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November 6th, 2015

From stuff toys, to barbies, to remote cars, rollerblades and x-box games and more! This was definitely a treat for both parents and children - though the toys are pretty pricey, we usually just stroll along and watch my kids have a good time playing

Thumbnail of user peterc68
GB
14 reviews
11 helpful votes
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February 12th, 2015

My daughter loves these Octopals. They're very cute and she likes to line up all the little babies in a row so that their eyes are facing her. They can be stuck to almost any surface in the bath with their suction cups and when you squeeze them over the bath, each one makes a different squeaky sound. Best of all, they're very easy to squeeze and so they can be kept very clean. Some squeezy bath toys grow mold if you don't empty out the water every time, and some of them are difficult to squeeze. These little guys are very squeezy and so you can be sure 99% of the water is out when you clean up after bathtime.

Thumbnail of user grahaml16
California
5 reviews
37 helpful votes
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November 11th, 2015

I always took the offers in the store for granted until we visited Mexico with the family. Boy, do I appreciate the choice now! And they always have some sort of discount running, which really helps to calm down the kids if you are in the store.

Thumbnail of user tracid1
Florida
5 reviews
9 helpful votes
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January 19th, 2016

The Tonka truck power wheels toy we bought our two year old for Christmas was a big hit. Just a tip though, the low and high gear shifter is on the dash therefor the child can put it into high gear whenever they want. Personally I think high is way too fast for a two year old, at least for now. So, even though he loves the truck, we have to run along side him b/c once he shoves it into high gear you can't be sure he isn't going to go where he isn't supposed to or be able to turn in time. Overall it was easy to assemble and appears to be well constructed. Should be for $349!

Thumbnail of user angiee11
Rhode Island
2 reviews
2 helpful votes
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December 20th, 2016

With the price matching option and getting rewards points. I love that place. I go there and buy what i want and look online to check other competitors if they are cheaper then I match and I still get points towards my rewards, much netter than going to the other cheaper store and not getting the points. I just bought a $100 castle for 42.80 matching it with Amazon.

Thumbnail of user cesarb11
Florida
4 reviews
8 helpful votes
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February 15th, 2016

It was my dad's birthday and I don't know what to give him. I dropped by Toys R Us to look for gifts for my nephew and saw these awesome trains and decided to get them for my father. It made him really happy since he loves trains. So for father's day, I'm coming back for a set of Legos since he also loves those. When looking for toys for either boys or girls, both young and young-at-heart, I always go to Toys R Us.

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