• ToysRus

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ToysRus

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Overview

ToysRus has a rating of 3.5 stars from 389 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ToysRus most frequently mention great selection, customer service, and many times. ToysRus ranks 6th among Kids sites.

How would you rate ToysRus?
Top Positive Review

“Never had problems with them”

Mom G.
12/24/13

Never had problems with them. Yes, prices can be a bit higher, but you just have to look out for there deals. As far as the shipping goes, it doesn't take too long for home or store delivery. And they always have hard to find toys.

Top Critical Review

“Placed order and took ages to deliver”

anthony j.
10/27/11

Placed order and took ages to deliver. When this did arrived box all damaged. Do not recommend them, very expensive, customer service very poor, thought i would try there web as the shops have miserable staff in them

Reviews (389)

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customer service (21)
Thumbnail of user janw76
Kentucky
4 reviews
0 helpful votes
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January 18th, 2021

Bought a ton from toys r us and the kids loved everything. So much easier than going to the store

Thumbnail of user ceydorshippingc
Barbados
13 reviews
2 helpful votes
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March 30th, 2016

I like this online toy store. There are lots to choose from and I end up with a cart full.

Thumbnail of user ehuda
PS
12 reviews
11 helpful votes
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April 1st, 2016

Whenever I go to the mall with my family, I just leave my kids at Toys R Us and they can spend hours there without being bored

Thumbnail of user daniels256
Germany
5 reviews
3 helpful votes
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February 18th, 2017

Best toys and many of LEGO blocks, one of my favorite shops, because i'm still kid:-)
If you search gifts or something for you, nothing is better:-)

Thumbnail of user imeldas2
Philippines
3 reviews
0 helpful votes
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July 26th, 2016

If we are talking about toys make sure to visit Toys "R" Us. When i go abroad or even here in the Philippines love to shop in Toys "R" Us.

Thumbnail of user johnf263
Mississippi
6 reviews
8 helpful votes
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August 24th, 2016

A Afro-American business group just bought out Toys "R" Us, they are going to rename it We "B" Toys.

Thumbnail of user clarencet7
Canada
5 reviews
0 helpful votes
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December 11th, 2015

Take a look at Aliexpress for the lower cost items and you can save a lot of $s.

Thumbnail of user tabythag
Illinois
9 reviews
9 helpful votes
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February 10th, 2015

Best place to buy toys. They always have everything im looking for and usually at the best prices.

Thumbnail of user arabellas2
GB
3 reviews
70 helpful votes
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February 13th, 2016

Great toy shop, store near me need to train their staff better. Great for adult toys too!

Thumbnail of user olivers45
GB
3 reviews
2 helpful votes
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December 14th, 2016

Some items are pretty good but their prices are always a little higher than I would expect.

Thumbnail of user juliog15
Hong Kong
2 reviews
2 helpful votes
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October 11th, 2016

This is my go to store for all my kids toys. They never let me down.

Thumbnail of user aliceb59
Czechia
10 reviews
10 helpful votes
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March 16th, 2016

I used to love coming here and playing :D Now I grew up, but will totally take my kids there.

Thumbnail of user theresam16
Arizona
5 reviews
2 helpful votes
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March 16th, 2015

I love TOYS! Hard to find things, & they have instore pick up! I recommend this site...

Thumbnail of user peterw68
New York
10 reviews
12 helpful votes
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December 17th, 2015

This years commercials are awesome, the last couple of years worth were kinda $#*!ty.

Thumbnail of user nielb2
North Carolina
24 reviews
161 helpful votes
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February 1st, 2015

Not what it used to be, but still a great spot to find toys.

Thumbnail of user machob
Maryland
7 reviews
9 helpful votes
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December 28th, 2010

ToysRus and BabysRus or whatever they call it... have products you want, and they do a mediocre job of allowing you to buy and receive... that is, their service is just kinda OK, but after you buy you will be spammed no matter what you enter in their contact preference fields... here's a direct example I just received:

Here they promise to remove my name in ONLY 10 DAYS. They instantly began spamming within seconds of submitting my order over 2 weeks ago, and now I get more days of their SPAM.
DO NOT GO TO TOYS OR US IF YOU VALUE YOUR PRIVACY.

"Thank you for contacting RUs.com. I am sorry that you are still receiving promotional emails after unsubscribing from our mailing list, and I apologize for any inconvenience this has caused you.

I have entered another request to have your email address, emoved from our promotional list. Please remember that it may take up to 10 business days to process this removal. Thank you, in advance, for your patience and understanding.

If you need any further assistance, please feel free to call us at either of the numbers listed below or just respond to this email. Thank you again for contacting RUs.com. We value your business and hope to serve you in the future.

Sincerely,

Jessica Calin
Guest Service Team
www.ToysRUs.com (800) ToysRUs / *******787 www.BabiesRUs.com (888) BabyRUs / *******787 Available 24 hours a day, 7 days a week!

DO NOT GO TO TOYSRUS.COM IF YOU VALUE YOUR PRIVACY.

Thumbnail of user fabianam2
Florida
5 reviews
3 helpful votes
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January 7th, 2016

I `ve already bought many times and I always have a good experience

Thumbnail of user verdellc2
Ohio
30 reviews
11 helpful votes
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April 6th, 2016

Its a kids friendly store for my grand kids love to go there and i love the prices

Thumbnail of user sauda5
Pakistan
26 reviews
15 helpful votes
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January 3rd, 2016

This if good for baby's any kind of toys. Almost all items of baby toys needs are there.

Thumbnail of user charlottej7
Portugal
10 reviews
10 helpful votes
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March 11th, 2016

Loved it as a child and now my sister's kids love it:-)

Thumbnail of user shawnm61
New Jersey
20 reviews
2 helpful votes
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March 27th, 2016

It's all about toys, big, busy, sometimes crowded but it has toys..

Thumbnail of user mahmouda21
Saudi Arabia
2 reviews
4 helpful votes
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August 13th, 2017

SCAM PLEASE RUN AWAYS they steal my money and not prof.
Order before 2 weeks then they cancelling my order then ship one piece

Thumbnail of user paulw85
GB
6 reviews
29 helpful votes
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January 22nd, 2015

A well established company that cover all ages, top marks all round!

Thumbnail of user kiml52
Virginia
24 reviews
28 helpful votes
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August 8th, 2015

Products came in time and products is good as it appeared online.

Thumbnail of user dawnw22
Minnesota
12 reviews
25 helpful votes
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April 24th, 2015

We have several young nieces and nephews and on those special days we always shop there.

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About the business

We have several channels for customers to get all the latest information: Twitter:@Toysrus: www.twitter.com/Toysrus YouTube: Toysrusonline: www.youtube.com/toysrusonline Pinterest:@Toysrus: www.pinterest.com/toysrus Toys? R? ۝Us Facebook Terms...

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