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Never had problems with them. Yes, prices can be a bit higher, but you just have to look out for there deals. As far as the shipping goes, it doesn't take too long for home or store delivery. And they always have hard to find toys.
Placed order and took ages to deliver. When this did arrived box all damaged. Do not recommend them, very expensive, customer service very poor, thought i would try there web as the shops have miserable staff in them
They said layaway one year 2014, I called to ask my local store if they had the layaway after confirming I went and shopped brought stuff to put on layaway woman gets on the intercom loudly says "do we do layaway here" manager comes over (Springfield Il. Store) says we aren't doing lay away here I was embarrassed they acted like I was some burden or poor idiot who couldn't afford stuff, she got loud to us, I said do you take cash sarcastically, and when I tried to check out with cash she was like I told you we aren't doing lay away again trying to embarrass us. I said again I have cash is that OK, I should have put everything down and walked but had spent like 2 hours picking stuff out, they are the ones who put the ad on TV not me and I CALLED BEFORE I WENT THERE to make sure our local store was participating,... geez
Pre-ordered MLB The Show 17 for my son and didn't get any of the preorder bonuses. Recommend Ordering it somewhere else like GameStop or other video game stores.
While i didnt get the one i wanted that came out about a year ago i got the year of the goat soundwave and im thankful, next time they should get more in stock
Nice store to buy some toys for your kids. Really, not so much toys stores online in US and this one is best :)
Do unto OTHERS Pappy and us kids love you we cant wait for teddies and whoopies Christmas trust legacy CUSTODIANS specian in toon viles interdictor seniors security safety fun and toy show thanks wr loves ya woopie theres the roller coasters got to go
They are so awesome whether it be service or toys. Well, the selection is good too. Just check them out if you wanna grab some awesome updated stuff
This store has a great quality material and it is the best place from where you can get any product for kids. I really loved it. Thanks.
Wide selection of toys, but price is very steep. Makes it very expensive to make any purchases. Hope they can provide some discounts and sales.
The prices are a tad higher, but it's a lot of fun to go in and see what all is there. Good selection.
I placed an order, received a notice that it was shipped; weeks later, nothing. Now the order # doesn't match their records.
Very first time I had shopping experience. It was good. I'll come for again if they will provide good services too.
Toys r us used to be a favorite of mine, however ive either gotten older or the service has gotten worse.
Purchased there many times walk in customers. Kids and Babies stuffs are among the best comparison between value and quality.
Great place to buy Christmas and birthday gifts and even buying in the store is a fun experience I had so much fun with my family shopping there
Seats were found on-line, ordered and shipped in timely manner. Very reasonable pricing, easy to assemble and well packaged.
Great place to buy those much needed toys, either online or in-store, returns are easily dealt with if required and some great offers to be had
Good products but a bit over priced. You can get their stuff cheaper elsewhere. Their store needs updating.
We have 4 grand children so Toys "R" Us is a mainstay. The products are always in good order and arrive in a timely fashion!
I ordered from them and a week later they tell me it will be on delay. Ha! After I already paid them. Nope. Got my money back and went elsewhere
I visited the marion il store i called first then they had my toy. Up on arrival they were great to work with especially KM I been to Evansville IND the day before they where great also
I've been shopping here for more than 3 years. There has always been an occasion to come here. Just my perfect one-stop shop. Splendid
The service is good employees are approachable and they're very accommodating. Good job guys my daugther love to buy stuff from your store
Used to be my go to place for toys for my nieces and nephews. Their pricing has gone up over the last few years so I rarely visit anymore.
I shop here at every birthdays and christmas for my children and they always have everything I need. Sometimes pricey but worth it.
Never once had a problem dealing with toys r us and their online store and customer service. Fantasitc.
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