• ToysRus

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ToysRus

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Overview

ToysRus has a rating of 3.5 stars from 389 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ToysRus most frequently mention great selection, customer service, and many times. ToysRus ranks 6th among Kids sites.

How would you rate ToysRus?
Top Positive Review

“Never had problems with them”

Mom G.
12/24/13

Never had problems with them. Yes, prices can be a bit higher, but you just have to look out for there deals. As far as the shipping goes, it doesn't take too long for home or store delivery. And they always have hard to find toys.

Top Critical Review

“Placed order and took ages to deliver”

anthony j.
10/27/11

Placed order and took ages to deliver. When this did arrived box all damaged. Do not recommend them, very expensive, customer service very poor, thought i would try there web as the shops have miserable staff in them

Reviews (389)

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customer service (21)
Thumbnail of user paulc207
GB
3 reviews
2 helpful votes
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May 9th, 2016

This store is amazing and fabulous trust me this is a grate store to shop for children it is a good quality shop, shop here!

Thumbnail of user sandraw34
GB
4 reviews
1 helpful vote
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August 3rd, 2015

Don't take the kids. So much there and they want everything, usually have all up to date stuff that is advertised

Thumbnail of user janickg
Canada
5 reviews
11 helpful votes
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April 23rd, 2015

Very pleased with my purchase, fast and free shipping, excellent products, amazing experience! Will definitely buy again!

Thumbnail of user lauram92
Colorado
1 review
1 helpful vote
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May 1st, 2015

I ve used this site once for baby clothing and when delivered it was like local cheap clothes which could be sold on roadside.

Thumbnail of user randyk99
Georgia
2 reviews
5 helpful votes
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April 27th, 2019

Prices are higher than amazon or other online stores. But it has everything I need for my kids. Toys, newborn needs, nursery decorations.

Thumbnail of user ozzyef
Washington
5 reviews
3 helpful votes
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April 4th, 2014

The best website to buy any kind of toy. I order over 50 times from them. Great customer service and price.

Thumbnail of user naomim17
Washington
1 review
0 helpful votes
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December 7th, 2016

Your current Christmas ad starting with "OMG" is offensive. Since when do you swearing in children's advertising? Please stop.

Thumbnail of user susanf109
Georgia
10 reviews
7 helpful votes
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November 20th, 2016

Needless to say, they have everything my little grand children want. Helpful staff and family friendly store.

Thumbnail of user pedrod8
Belarus
20 reviews
209 helpful votes
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January 5th, 2016

Way too expensive for nothing more than a large selection of toys. Can find cheaper elsewhere but get ideas from here.

Thumbnail of user giuliom2
Canada
14 reviews
3 helpful votes
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July 24th, 2016

They are the definitive source for everything a baby, toddler, or expecting parents need, all at excellent pricing too!

Thumbnail of user chrisf86
Canada
10 reviews
8 helpful votes
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December 18th, 2015

Got a few gifts for my friends baby shower. Only one cashier at the register did leave me frustrated.

Thumbnail of user antoinetted
New York
8 reviews
7 helpful votes
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December 11th, 2015

Love this store, especially during the black Friday's. All prices are amazing and fare on any given day.

Thumbnail of user justint42
Ukraine
114 reviews
1,650 helpful votes
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December 28th, 2015

Good variety, but pricey at times. I find it very hard to get a deal at toysrus, but I still shop there because of the variety.

Thumbnail of user kall56
North Carolina
12 reviews
13 helpful votes
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August 4th, 2016

Toys R Us/Babies R Us delivers fast and accurately. They also offer great deals and they have a rewards system!

Thumbnail of user marse8
New York
1 review
1 helpful vote
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October 16th, 2017

I had the worst experience shopping online, in store and costumer service online, Im trying to help you to avoid bad time and bad shopping

Thumbnail of user jessiep28
Philippines
3 reviews
4 helpful votes
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March 20th, 2017

I really love going to their store as a kid and even as an adult I still love going to their store to buy myself jigzaw puzzles

Thumbnail of user francinem3
France
20 reviews
14 helpful votes
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November 19th, 2015

Great choice! Such a biiiiiig shop that you'd better never take your kid there. You'll end up broke.

Thumbnail of user maddys18
California
6 reviews
3 helpful votes
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December 24th, 2019

I love the collection that toysrus have. Everything from newborn to grown up. However these days prices are more expensive than other online stores.

Thumbnail of user hileyp
RU
44 reviews
190 helpful votes
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February 20th, 2020

Toys r us has a great assortment but I have seen similiar products significantly cheaper at other stores.

Thumbnail of user dawnc8
New Jersey
3 reviews
4 helpful votes
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December 31st, 2013

BOUGHT 3 ITEMS ONLINE FOR STORE PICK UP. ALL THREE ITEMS CANCALED BECAUSE THEY DIDNT HAVE ITEMS. MONEY WAS TAKEN OUT OF MY ACCOUNTS AND TO WAIT 3 DAYS FOR MONEY CREDITED.

Thumbnail of user candicet1
Michigan
1 review
1 helpful vote
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December 3rd, 2015

I will never shop at this store again online for black Friday. They will cancel your order 8 days later and wont even try to offer you something at equal value. Even though, you only get Black Friday once a year. I have a 19 month old baby and toys r us is normal the store they get there birthdays and Christmas from. They cost me more money then help me save any and because of that they have lost my business forever. I'm just glade I did not get everything from there. Matter fact I will be taking everything back I did get which was little stuff because they are bad business. Then I stay on the phone for two hours the rep never drop the call. But less then five minutes with a supervisor name Kathy on the line the call hangs up very suspect. Trust me if you are reading this think twice before shopping on-line when they have deals because they will cancel and notify you 8 days later. This tells me they don't know how to handle there stock. They over sale more then they have. In 2015 they don't even have a program set up to sell what they have in stock. Blind shopping, you will never know if you will get the product or not. O yeah they have 20 in stock in the warehouse in my city and they told me to go in the store and see if they will honor that price... WOW Less well learned. ‪#‎Bantoysrus‬

I called back and spoke with Cynthia, explained to her that situation again. She was not able to help me she spoke with the same supervisor that hung up on me. I asked her if it was Kathy, she said no her name is Kayala or Kayla. They play to many games they lie about there names and hang up on customers. Boy i swear with out a doubt they lost my business for life. #BanToyRUs4Life.

Thumbnail of user drewt10
Louisiana
13 reviews
5 helpful votes
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July 14th, 2016

I haven't been to TRS in years, but I get a chance to recently. I'm glad I don't need to, since it hasn't changed much to my dismay.

Thumbnail of user graciem3
Illinois
7 reviews
5 helpful votes
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March 28th, 2016

I wish Toys'R'Us cleaned up their aisles a little bit, but there is plenty of toy choices which makes it better.

Thumbnail of user jennym74
Michigan
2 reviews
0 helpful votes
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February 5th, 2017

Love the selection
Ordered several items and all were in stock
Arrived packaged well
Would recommend

Thumbnail of user alisah6
Canada
10 reviews
5 helpful votes
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March 9th, 2017

Good quality
Sales are great
Great selection
Numerous locations
Hands on toy trials
Whats not to like if you have kids

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About the business

We have several channels for customers to get all the latest information: Twitter:@Toysrus: www.twitter.com/Toysrus YouTube: Toysrusonline: www.youtube.com/toysrusonline Pinterest:@Toysrus: www.pinterest.com/toysrus Toys? R? ۝Us Facebook Terms...

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