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ToysRus

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Overview

ToysRus has a rating of 3.5 stars from 389 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ToysRus most frequently mention great selection, customer service, and many times. ToysRus ranks 6th among Kids sites.

How would you rate ToysRus?
Top Positive Review

“Never had problems with them”

Mom G.
12/24/13

Never had problems with them. Yes, prices can be a bit higher, but you just have to look out for there deals. As far as the shipping goes, it doesn't take too long for home or store delivery. And they always have hard to find toys.

Top Critical Review

“Placed order and took ages to deliver”

anthony j.
10/27/11

Placed order and took ages to deliver. When this did arrived box all damaged. Do not recommend them, very expensive, customer service very poor, thought i would try there web as the shops have miserable staff in them

Reviews (389)

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customer service (21)
Thumbnail of user michelleb238
11 reviews
30 helpful votes
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January 15th, 2017

I was on eBay and ordered a toy for my grandson. When I hit order, I noticed the address was wrong so right away I sent them a message to cancel the order so I could buy it again with the right shipping address. They said they can't cancel the order. I next sent a message to them to please change the shipping address (this was -5minutes after I placed the order) they said they can not change the shipping address. WTH!

Thumbnail of user paulinap11
16 reviews
53 helpful votes
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August 27th, 2018

The store is an amazing place to shop but sadly all the location around me have went out of bussiness. They have grrat prices on all of their products and they are my go to store for birthday and Christmas shopping.

Thumbnail of user tassb
11 reviews
8 helpful votes
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November 3rd, 2016

Good selection and good quality, but many toys are overpriced just because it's a brand name. I'd go there for a Sale or to get an idea. Although there are still some nicely priced toys that I recently bought. My son enjoyed the variety at the store greatly.

Thumbnail of user nicolem12
3 reviews
9 helpful votes
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September 20th, 2012

Every time I've ordered from there or Babies R' Us, I've had success! From their quick shipments to their email updates to the packaging. I've ordered tons of items at once from them and have never had an issue. Well, I've had one issue with a damaged package but they quickly replaced everything and they even scheduled a pick up of the old package. All I had to do was place the given return sticker on the box and set it on my front porch; within days I received the new items.

Thumbnail of user soniaw6
26 reviews
17 helpful votes
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September 24th, 2015

I shop here all the time for toys and cribs for my grandchildren. They have so much stuff for kids and its always exciting going there. Bought my grand daughter a sofa couch for her while she is watching TV.

Thumbnail of user alanm344
4 reviews
6 helpful votes
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July 17th, 2019

Bought some toys for my brothers they were really happy with it and looks like it is made from high quality mats for how resistant they are The emails kept us up to date and we liked the fact we could track the order and it gave us good confidence. We also saved over £200 so what a bargain!

Thumbnail of user clairem38
16 reviews
97 helpful votes
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November 2nd, 2015

Placed an order and it arrived within 2 working days. Well packaged, great information provided on the site to help with choosing the product.
Only problem was that the confirmation email showed a link to track the delivery which didn't work so I had no idea which courier it was coming with or when. Customer services didn't reply to my email until after the order had already arrived but not a major problem.

Thumbnail of user oscarb50
3 reviews
0 helpful votes
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January 18th, 2021

No doubt they have a ton of different toys for all ages. The problem I have is the prices they sell stuff at is far more than almost every competitor in my area. So I used to take my kids here a lot but not recently with the price increases over the years.

Thumbnail of user darionb4
1 review
0 helpful votes
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November 26th, 2022

We stopped in at Toys R Us on Broadway in Vancouver today for our first baby purchases. One of the ladies there was very helpful giving us a complete run down on strollers and car seat combos. Surinder also gave us a list of baby items we will need and lots of good info. Overall a great experience

Thumbnail of user tobys30
1 review
0 helpful votes
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January 4th, 2017

It was my dream to have as many as possible toys when I was a little boy. Cause, you know, toys would never hurt you, not like real human being. I am growing up now, and I'm not afraid of bad guys anymore, but the good memory of toys will always be my dream.

Thumbnail of user louissem
9 reviews
6 helpful votes
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November 4th, 2015

Like the title says, this place is just a crack-den for children. Whether it is the website or a physical store, my grandkids love running around looking at every little thing. Sometimes that can be annoying as my youngest granddaughter literally wants EVERYTHING. I would go home with 5 of every item in the store if it were up to her. But its a nice place to take to spoil them every few weeks.

Thumbnail of user jamesp199
27 reviews
32 helpful votes
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January 12th, 2016

Although Toys R us is quite expensive, they have pretty much any toy you are looking for, so this is a huge selling point of the site and company, it has been around forever and they are a huge household name.

Thumbnail of user donnah126
10 reviews
18 helpful votes
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February 12th, 2017

Ordered on line (which I do every Christmas from Toy "r" Us, only to find out I had ordered the "outdated" version of the NFL gameboy series. Returned following instructions on-line, verified they received item by checking link they provide and had no problem receiving my money back. Great experience.

Thumbnail of user mrfixi1
10 reviews
28 helpful votes
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January 10th, 2017

Just to say the staff in your Ashton-Under-Lyne branch on Christmas eve were fantastic! Even thought they were rushed off their feet, they served everybody efficiently and respectfully considering they had to work!

Thumbnail of user lynnettd
7 reviews
1 helpful vote
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October 27th, 2015

I cannot say that I spend much money here for anything but baby items (not clothes though). I have a hard time finding the quality of baby items up to par or as affordable elsewhere. There is also a great selection to choose from in store and online. Although toys is in the title, this is not a mandatory go to place for that. I come here if I cannot find what I need elsewhere.

Thumbnail of user marcieg
11 reviews
62 helpful votes
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August 17th, 2016

To be honest, I only mainly shop at Toys R Us around holidays or birthdays. I like shopping in their store, but their prices are higher than most shops. I still shop there though because the selection is always good and they usually have what my kids want. I also like how they have layaway at Christmas. I have used it 2 years now and have no complaints other than the prices. If their prices were cheaper, I would give 5 stars!

Thumbnail of user willians4
2 reviews
1 helpful vote
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March 25th, 2016

I've bought several toys for my kid and she likes them very much, especially the yellow toy dog which is made of plastic. My kid drops it to the ground many times, but the toy is still in perfect condition.

Thumbnail of user jenniferd124
10 reviews
5 helpful votes
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June 23rd, 2016

Been around forever, says a lot. They have great instore celebrations and they work well with their customers. I love how some of their items ship free with Shop Runner too, what a great feature. I've never had an issue with my orders from them. :)

Thumbnail of user mrsm46
10 reviews
44 helpful votes
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October 11th, 2016

My neighborhood store is basic nothing spectacular but I did find things for my 2-3 yr old nephews any older they do not have anything to interest older children. Big change when I was a child many years ago I loved this store I took my 11yr old there she looked like this stuff is for babies usually only has one checkout which is horrible when they are busy

Thumbnail of user christinar26
4 reviews
2 helpful votes
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November 6th, 2015

From stuff toys, to barbies, to remote cars, rollerblades and x-box games and more! This was definitely a treat for both parents and children - though the toys are pretty pricey, we usually just stroll along and watch my kids have a good time playing

Thumbnail of user peterc68
14 reviews
11 helpful votes
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February 12th, 2015

My daughter loves these Octopals. They're very cute and she likes to line up all the little babies in a row so that their eyes are facing her. They can be stuck to almost any surface in the bath with their suction cups and when you squeeze them over the bath, each one makes a different squeaky sound. Best of all, they're very easy to squeeze and so they can be kept very clean. Some squeezy bath toys grow mold if you don't empty out the water every time, and some of them are difficult to squeeze. These little guys are very squeezy and so you can be sure 99% of the water is out when you clean up after bathtime.

Thumbnail of user grahaml16
5 reviews
37 helpful votes
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November 11th, 2015

I always took the offers in the store for granted until we visited Mexico with the family. Boy, do I appreciate the choice now! And they always have some sort of discount running, which really helps to calm down the kids if you are in the store.

Thumbnail of user aakankshac
7 reviews
3 helpful votes
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January 5th, 2016

Visiting Toys"R" Us is always a pleasure but not all visits turn into shopping as at times you find the products overpriced and clearly recall similar item available with competition brand at much lesser price ( same quality).

Thumbnail of user tracid1
5 reviews
9 helpful votes
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January 19th, 2016

The Tonka truck power wheels toy we bought our two year old for Christmas was a big hit. Just a tip though, the low and high gear shifter is on the dash therefor the child can put it into high gear whenever they want. Personally I think high is way too fast for a two year old, at least for now. So, even though he loves the truck, we have to run along side him b/c once he shoves it into high gear you can't be sure he isn't going to go where he isn't supposed to or be able to turn in time. Overall it was easy to assemble and appears to be well constructed. Should be for $349!

Thumbnail of user angiee11
2 reviews
2 helpful votes
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December 20th, 2016

With the price matching option and getting rewards points. I love that place. I go there and buy what i want and look online to check other competitors if they are cheaper then I match and I still get points towards my rewards, much netter than going to the other cheaper store and not getting the points. I just bought a $100 castle for 42.80 matching it with Amazon.

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