• ToysRus

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ToysRus

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Overview

ToysRus has a rating of 3.5 stars from 389 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ToysRus most frequently mention great selection, customer service, and many times. ToysRus ranks 6th among Kids sites.

How would you rate ToysRus?
Top Positive Review

“Never had problems with them”

Mom G.
12/24/13

Never had problems with them. Yes, prices can be a bit higher, but you just have to look out for there deals. As far as the shipping goes, it doesn't take too long for home or store delivery. And they always have hard to find toys.

Top Critical Review

“Placed order and took ages to deliver”

anthony j.
10/27/11

Placed order and took ages to deliver. When this did arrived box all damaged. Do not recommend them, very expensive, customer service very poor, thought i would try there web as the shops have miserable staff in them

Reviews (389)

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customer service (21)
Thumbnail of user tebogos1
1 review
0 helpful votes
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December 15th, 2021

I bought a baby carrier then unfortunately it happened that I lost the resit. They told me to go print out bank statement to show that I bought it with them and I did exactly that, came back with the statement then now they had to go check all the transactions for that day I bought it likeeeeeee okay I was patient enough to wait, now they found the transaction and everything should be sorted right? Well they asked for my bank card so they could refund back in it suddenly they can't put the money back in my account for whatever reason which is known by them like I literally stood there for 3hrs just to get a refund? The manager even had bad attitude instead of being kind I mean I've been waiting all long as heavily pregnant as I am... The service I got was very bad. Work on improving your return policy as how you retrieve old transactions using bank statements cause I mean you can't demand the statement then next thing you can't work with it haiiii

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Thumbnail of user keshiac3
7 reviews
9 helpful votes
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February 27th, 2015

I had purchased the Toys R Us lego set a week ago & it took about 5 days for it to ship & come. This is one of a special edition that does not sell on lego's website or at any Toys R Us stores anymore, so I was happy to get this for $50. Even though I'm not sure if it was the owner's part or the UPS part for sort of ruining the lego box, I wasn't too happy to see the box in a non-mint condition (I keep all my lego boxes in mint condition). But overall, everything was alright.

Thumbnail of user jenniferh247
6 reviews
11 helpful votes
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February 8th, 2017

I have to drive to the city neighboring our city to go to toys-r-us. But I normally can find great toys and gifts and even baby clothes! Love shopping online for gifts for the kids and the shipping is affordable and quick.

I just wish they would turn the baby's-r-us back into a toys-r-us in Spokane wa.

Thumbnail of user corinnem3
13 reviews
29 helpful votes
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September 30th, 2015

Love ToysRUs, and BabiesRUs as well. I love how there is a wide variety in the toys section and its always pretty well organized locally with the different themed isles. Love going in there, always a good experience.

Thumbnail of user lisal145
4 reviews
0 helpful votes
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December 30th, 2015

Had gone to toy r us and the service i got from the store was great, i had gone there looking for a certain items and had a hard time finding it and ask for help and they were very helpful in every way, and i really appericate in every way and i am glad for all the help they have given me the help,

Thumbnail of user gracea16
3 reviews
2 helpful votes
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April 23rd, 2015

I bought jumperoo for my little princess. I am so happy that she loved the jamperoo. It's feels great when I watch her having fun with the gift. Nice product with eye catching colors. Pretty happy with my purchase.

Thumbnail of user aliciap197
1 review
1 helpful vote
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April 13th, 2020

I payed alot of money for express shipping and its been a very slow delivery it hasn't even been sent out and its been 7 days, didn't have some items in stock, Express shipping it takes maximum 3 days to receive it now its been 7 days and still haven't recieved it let alone they haven't even shipped it! Not happy at all! Played and extra $30 for nothing

Thumbnail of user cb230
16 reviews
13 helpful votes
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September 19th, 2017

I ordered a gift card and it was never received. Maybe lost in the mail, I don't know. It was a nightmare trying to get a replacement or refund. They could not simply cancel the gift card and resend a new one. They promised me a refund but never sent it. I called 4 times and waited a month, finally I just did a chargeback because they simply would not refund me. Lady on the phone said her system did not work with the gift card system, so I would need to be transferred, blah blah, that circus show went on for a month and many calls. I never shopped at Toysrus since then.

Thumbnail of user mylesc26
21 reviews
14 helpful votes
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July 12th, 2016

They have some good deals like buy 1 get 1 half off, or free sometimes, other than that it seems that only a few people on the floor really know what their talking about.

Thumbnail of user loryr1
40 reviews
64 helpful votes
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January 31st, 2016

I buy my baby shower gifts here because you get those one of a kind items for real good deals and the moms to be love them! You cannot go wrong at this place.

Thumbnail of user alexd104
4 reviews
6 helpful votes
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July 21st, 2016

There's no better plan for him that visiting toys r us, we try to take him there twice a month for new items. I love the store as well, nice products and service.

Thumbnail of user sergiot8
23 reviews
22 helpful votes
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February 24th, 2016

This place has gotten increasingly bad to shop in over the past 10 years. I have quite a few nephews that I pick up toys from. It isn't fun to come here for anymore.

Thumbnail of user rudolfg3
2 reviews
5 helpful votes
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November 10th, 2018

Don't go here, especially not with your kids... You'll end up having too much fun and then your child will want everything there and it's hard to say no!

Thumbnail of user debbiem35
10 reviews
27 helpful votes
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February 4th, 2015

I order several items from babysrus and payed for expidited shipping but the items were late. I had to go to the baby shower with just a receipt. It was a bit embaressing but when the items did show up they were good quality. I will order earlier next time and forgo the expidited shipping cost.

Thumbnail of user crisp8
14 reviews
17 helpful votes
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February 19th, 2015

Shop and ship or pick up at the store.
When I am too busy to run around I let my fingers do the walking, such a great store anyway but terrific website.

Thumbnail of user karenm185
3 reviews
8 helpful votes
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February 8th, 2016

I have ordered from them 3 times and each time I get a phone call telling me that they have mixed up something or other.
But in the end they some how get it all straight.

Thumbnail of user dianes162
7 reviews
27 helpful votes
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March 25th, 2017

I buy here a lot for my kids. Website is well organized and delivery is pretty fast. I've had to do returns a few times and they're really good with that!

Thumbnail of user amayab
3 reviews
5 helpful votes
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March 1st, 2016

It is exceptible but toooooo high pricesWarmer temperatures and an abundance of water have a tendency to speed up the formation of soil, in some cases rather dramatically. Whereas cooler temperatures and less precipitation slow down soil formation.
Warmer temperatures and an abundance of water have a tendency to speed up the formation of soil, in some cases rather dramatically. Whereas cooler temperatures and less precipitation slow down soil formation.
Warmer temperatures and an abundance of water have a tendency to speed up the formation of soil, in some cases rather dramatically. Whereas cooler temperatures and less precipitation slow down soil formation.
Warmer temperatures and an abundance of water have a tendency to speed up the formation of soil, in some cases rather dramatically. Whereas cooler temperatures and less precipitation slow down soil formation.

Thumbnail of user sammyg16
10 reviews
28 helpful votes
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December 26th, 2017

They have finally started to get more and better games in their stores and website. This is great because they always have some type of coupon or sale that applies to anything online. Happy customer!

Thumbnail of user celestes8
3 reviews
4 helpful votes
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April 7th, 2016

I went to the store with my mom not knowing what we really want. This amazing salesperson came up to us and for like an hour helped us find the perfect gift for my brother. Thank you so much.

Thumbnail of user ca153
14 reviews
73 helpful votes
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July 15th, 2019

Toyrus is super, and I'm anxiously waiting for them to come back.
I liked the nearby store that's no longer there, but prefer the website so gifts can be directly shipped.

Thumbnail of user ananyag
39 reviews
20 helpful votes
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April 27th, 2016

Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook

Thumbnail of user ginas17
5 reviews
1 helpful vote
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February 9th, 2015

Bought an RC car for my son. When we got it home it didn't work. The wait at the return counter was kind of long but they did let us exchange the car.

Thumbnail of user rickc73
6 reviews
0 helpful votes
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March 12th, 2017

I love shopping here for my kids, always good prices and the employees are really friendly. I would always recommended this store to a friend. In and out really quick never super busy

Thumbnail of user ulisesf
9 reviews
6 helpful votes
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September 1st, 2016

Love toys "R" us. I have been a faithful customer for almost 9 years now. This has been the place where to find awesome toys and great games, not only for my kids, but also for my family and myself.

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About the business

We have several channels for customers to get all the latest information: Twitter:@Toysrus: www.twitter.com/Toysrus YouTube: Toysrusonline: www.youtube.com/toysrusonline Pinterest:@Toysrus: www.pinterest.com/toysrus Toys? R? ۝Us Facebook Terms...

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