• ToysRus

2024 SITEJABBER AWARD

ToysRus

Is this your business?
Write a Review

Overview

ToysRus has a rating of 3.5 stars from 389 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ToysRus most frequently mention great selection, customer service, and many times. ToysRus ranks 6th among Kids sites.

How would you rate ToysRus?
Top Positive Review

“Never had problems with them”

Mom G.
12/24/13

Never had problems with them. Yes, prices can be a bit higher, but you just have to look out for there deals. As far as the shipping goes, it doesn't take too long for home or store delivery. And they always have hard to find toys.

Top Critical Review

“Placed order and took ages to deliver”

anthony j.
10/27/11

Placed order and took ages to deliver. When this did arrived box all damaged. Do not recommend them, very expensive, customer service very poor, thought i would try there web as the shops have miserable staff in them

Reviews (389)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (21)
Thumbnail of user carmenv16
12 reviews
12 helpful votes
  • Send Message
January 4th, 2016

I have my paypal account in one mail and my rewards registered to anotherone. Is not after paying that you receive a notification asking you to register you bew account to rewards... which is crazy if you are already logged on into your account and rewards associated... paypal is simply a method of payment doesnt has to log out and overule the rest.

Other than that prices for deals are great. Good timing for free shipping. I guess if they are available from the local store they ship inmediately or something alike. As I normally receive part of the order super fast and the rest take a little longer

Thumbnail of user maxo14
Max O.
30 reviews
72 helpful votes
  • Send Message
December 9th, 2016

Why would anyone with a brain in their head STILL go to this hell-hole of a store, with overpriced and subpar items, when you can shop on Amazon and get the better items for cheaper prices delivered to your day in two days time. Sorry Toys R Us, you're NOT for us!!

Thumbnail of user kristinj5
2 reviews
1 helpful vote
  • Send Message
April 18th, 2016

The service of VENEX WEB TECH towers over every other company that I have worked with so far. I am not sure Ive ever encountered a service provider that combines professionalism and discipline with sheer technical efficacy the way VENEX WEB TECH does. I would be lying if I say that they have done a good job. Truth is, they have done it so excellently that if other companies accept VENEX WEB TECH'S implicit challenge, the world would be a more better place. Overall, the firm has helped me big time and I just want to cling to it for as many years as I can...
Stephen
CEO

Thumbnail of user erinf15
21 reviews
81 helpful votes
  • Send Message
April 7th, 2015

It used to be fun and magical and now it's tired and dated selling more baby items and clothing than TOYS! Underpaid poorly staffed grouchy way to spend too much for plastic.

Thumbnail of user helmudl
8 reviews
8 helpful votes
  • Send Message
February 15th, 2017

I know places with better prices, but in this store they've got everything what i dream to buy for my two yeras old daughter. Toys R Us is in all biggest and sometimes small towns, and this is big +

Thumbnail of user mellodyj
14 reviews
47 helpful votes
  • Send Message
July 8th, 2017

I ordered an item from their site recently for my son's FIRST birthday. I ordered it 3+weeks in advance. I received and email stating my order would be delayed... they provided no reason as to why this was happening. Then they stated IF I did not get the item by AUGUST 8th 2017 they would cancel it on my behalf, and process a refund. My son's birthday was waaay before that date. I was devastated. I then played tag with customer support via emails on canceling the order only to have them demand verification... I SUBMITTED WHAT THEY NEEDED... then they tell me it would take 1-3 days for a refund to be processed if approved! Well then when I say ok please put my money back on my card ASAP before I have to use other legal avenues... WALAH magically my order was shipped... Something really shady there. WILL NOT being ordering from them again.

Thumbnail of user alannac23
1 review
0 helpful votes
  • Send Message
September 7th, 2021
Verified purchase

Took 6 weeks for my nephews "in stock" present to arrive, poor customer support, package opened and tools missing! I will never purchase from this site again

Thumbnail of user courtneyg
11 reviews
59 helpful votes
  • Send Message
June 22nd, 2009

Never had a problem with toys are us. The person below with the bad review, all credit card transactions when made be it at a store or online are immediately processed with what is called an authorization. That Authorization is a block put on the amount of the sale. And it pending the closing of the sale. You can not go to the Gap, buy a pair a jeans and walk out without it. Do you really think the GAP gets your money in their account that instant? No. There is the Security Hold on it. Every credit card company has this and it is stated in your credit card terms and conditions.

Yes toys are us has had items on their site that state in stock and after i complete the order it stated out of stock. Do you realize how big and popular that website is? Do you realize how many websites have affiliations to that site and pull stock rom their inventory. Its possible for them to have it in stock and the next second be out of stock. What if the person before you bought the last one? No one not even manufacturers have an endless supply of stock. Every item at every business eventually is out of stock at one time or another.

People like you should not shop online if you can't understand you are not the only person shopping on a particular website. People like you should not have access to credit cards if you don't understand how they work.

Thumbnail of user adriannad1
3 reviews
4 helpful votes
  • Send Message
February 17th, 2017

Shopped from their website to purchase toys for my nephew for this Christmas. I was spellbound to see so many varieties of toys. I wish if I could buy all of them. Highly recommended.

Thumbnail of user lucyc33
30 reviews
6 helpful votes
  • Send Message
January 18th, 2021

They always have a great selection of toys in the stores. The different ones I've been to has been nice and clean. This us literally Toy-Land for kids! Fantastic selection of toys and games!

Thumbnail of user robertom29
30 reviews
27 helpful votes
  • Send Message
January 11th, 2016

They have the large assortment, but not the right price. Too many times I've been disappointed with the right toy, too expensive. I can get the same item elsewhere for less.

Thumbnail of user harinis
3 reviews
1 helpful vote
  • Send Message
April 15th, 2017

All toys R us products are loved by my twins.
We all love your toys. It's fun and enjoyable looking forward to more and more games with my young ones.

Thumbnail of user chrisc329
6 reviews
10 helpful votes
  • Send Message
March 28th, 2017

My children are very excited to go to this Awesome store, and it is a one stop get all store. You can get toys and teaching stuff here.
Absolutely Awesome

Thumbnail of user alexist21
3 reviews
1 helpful vote
  • Send Message
January 6th, 2017

Spend over 19 dollars free shipping. Awesome
Always get my items early.
Awesome
Shop toys r us or babies r us. Get your coupons online as well as points on your card!

Thumbnail of user lizb43
8 reviews
15 helpful votes
  • Send Message
December 14th, 2015

They took a while to deliver an advent calendar - which is sort of besides the point of an advent calendar... Upside was I got to open a whole lot in one hour!

Thumbnail of user lynv
10 reviews
5 helpful votes
  • Send Message
August 20th, 2015

A large collection of toys there.
But you need check the price from amazon before you purchase.
Because the price often run higher, and they can match the price for you.

Thumbnail of user markw369
8 reviews
4 helpful votes
  • Send Message
May 6th, 2018

It is good place for kids but it is good place for grown up like me. However, often, the store gets too crowded. You will get jammed like peas in a pod.

Thumbnail of user milliec2
2 reviews
14 helpful votes
  • Send Message
August 10th, 2015

I am speechless about its services and its products are really good. I never imagined toys can do best, but its done best. I am so happy being toys customer.

Thumbnail of user josel143
12 reviews
1 helpful vote
  • Send Message
April 8th, 2017

We always shop here from all our child needed things to be used while his growing up. We find this place very comfortable from all the this we need from our child.

Thumbnail of user marionn3
3 reviews
1 helpful vote
  • Send Message
January 25th, 2017

If you are going to buy a toys for kids then this is the right place for you to buy the products for kids. You can easily get any product for your kids. Thanks.

Thumbnail of user hoodede
72 reviews
28 helpful votes
  • Send Message
May 7th, 2022

Great selection of toys for kids! Iiterally heaven for kids, and caters to almost everything a child could dream off - from barbie dolls to electric cars.

Thumbnail of user eval75
69 reviews
98 helpful votes
  • Send Message
December 19th, 2019

Our Toys R Us went out of business but my opinion of the store is they do have a good selection but tend to be expensive with a lot of their products.

Thumbnail of user markb171
1 review
0 helpful votes
  • Send Message
January 15th, 2015

Has anyone else pre-ordered amiibos from Toys R Us? They initially cancelled my pre-orders a few weeks after placing them, then offered me a coupon and exclusive link to re-order them, so I did. Received a confirmation email instantly and then another email a week later saying they were getting ready to ship, then they got cancelled again. The problem occurred when I initially ordered from Toys R Us instead of gamestop, walmart, amazon or any other seller that had amiibos. Toys R Us ran out, so now I can't get them. I contacted Toys R Us and their customer service gives me a generic canned response, so I contacted BBB due to their customer service, which went as well as can be expected, BBB did say that they would monitor Toys R Us account over the next few days for similar complaints, so if anyone has had any issues ordering from Toys R Us website, amiibos or not, I invite you to file a complaint. http://www.bbb.org/new-jersey/business-reviews/toys-retail/toys-r-us-in-wayne-nj-*******/

Thumbnail of user juliel16
8 reviews
21 helpful votes
  • Send Message
May 10th, 2013

Toysrus has a great selection of toys. It is my favorite place to shop. Shopping online makes it even easier. It is a great way to browse their products.

Thumbnail of user ginap
1 review
3 helpful votes
  • Send Message
December 6th, 2008

Disclosure needed! - I was very dissapointed with the ToysRus website. While I had no trouble finding the item I was looking for, it was actually purchasing the item that upset me. First, the website specified the item was "in stock," so I proceeded to purchase it. Only after putting in all my payment information and clicking "submit order" did I get notified that the item was not available for purchase. As if that wasnt enough the next day I find out the item has actually been deducted from my bank account! So I call the ToysRus helpline to get the matter resolved. Aside from the "website supervisor", William Wallace, not being helpful with the matter; he is also unaware wether or not their website discloses the fact that the security hold (as he calls it) is placed on every order attempt. I have yet to recieve my money back and am contemplating taking legal action. Although, I will (eventually) have the funds released back to my account, I am short the amount of my order and am unable to continue with my christmas shopping until ToysRus decides to release those funds. Had a disclosure on the website warned me about the fact that a "security hold" gets placed on all attempted orders (wether the item is available for purchase or not) I would have never put my debit card information into this website, and am warning consumers so this does not happen to them as well.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

We have several channels for customers to get all the latest information: Twitter:@Toysrus: www.twitter.com/Toysrus YouTube: Toysrusonline: www.youtube.com/toysrusonline Pinterest:@Toysrus: www.pinterest.com/toysrus Toys? R? ۝Us Facebook Terms...

How do I know I can trust these reviews about ToysRus?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ToysRus?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business