• ToysRus

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ToysRus

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Overview

ToysRus has a rating of 3.5 stars from 389 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ToysRus most frequently mention great selection, customer service, and many times. ToysRus ranks 6th among Kids sites.

How would you rate ToysRus?
Top Positive Review

“Never had problems with them”

Mom G.
12/24/13

Never had problems with them. Yes, prices can be a bit higher, but you just have to look out for there deals. As far as the shipping goes, it doesn't take too long for home or store delivery. And they always have hard to find toys.

Top Critical Review

“Placed order and took ages to deliver”

anthony j.
10/27/11

Placed order and took ages to deliver. When this did arrived box all damaged. Do not recommend them, very expensive, customer service very poor, thought i would try there web as the shops have miserable staff in them

Reviews (389)

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customer service (21)
Thumbnail of user isabellah2
4 reviews
1 helpful vote
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April 22nd, 2015

Never once had a problem dealing with toys r us and their online store and customer service. Fantasitc.

Thumbnail of user belugacat425
1 review
0 helpful votes
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July 15th, 2023

One guys named franklin and he help me so much with getting a gift for my friends birthday party so thanks Franklin

Products used:
Lego beyblades figures stuffys

Service
Value
Returns
Quality
Thumbnail of user morettik
6 reviews
0 helpful votes
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April 12th, 2016

And now since I have kids, this is the place I bring them to buy toys. Keep up the good work please.

Thumbnail of user fredm174
2 reviews
0 helpful votes
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May 31st, 2019

I have ordered some toys at toys "R" us and the quality is fine. Service was perfect at any time. Thank you

Products used:
toys

Thumbnail of user mahya
2 reviews
0 helpful votes
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October 23rd, 2022

My items still under warranty and till now they didn't do anything
Two months Till now, worst management and customer service

Products used:
Nintendo switch

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisas145
7 reviews
13 helpful votes
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March 12th, 2015

Huge fight to return online item to store... wouldn't give cash back even though it had been 2 weeks. Returned money to my card?!

Thumbnail of user barriep2
4 reviews
0 helpful votes
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November 15th, 2015

Wow everything is under one roof kids love it we could stay in there for hours from my 3 yr old to my 10 yr old great time for everyone

Thumbnail of user maggiem16
10 reviews
10 helpful votes
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April 22nd, 2016

Toys 'r' us seems to value their customers! They deliver promptly and deliver non-damaged merchandise.

Thumbnail of user esekield
10 reviews
47 helpful votes
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September 14th, 2015

Haha, Toys'R'Us is_too_ good a store! Every time I visit it, I dread standing in the line. Other than that - all thumbs up!

Thumbnail of user breanz
5 reviews
6 helpful votes
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January 17th, 2015

Have been shopping online/in store here for years, have never had an issue, shipping is fast and customer service is great.

Thumbnail of user paiges3
20 reviews
14 helpful votes
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March 28th, 2015

This isnt the 80's why you still over priced for the same brans walmart sells at a 3 time lower cost?

Thumbnail of user brendab114
1 review
0 helpful votes
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January 18th, 2021

Customer service is excellent, quality is good (you get what you pay for, it's not high end) and returns are easy.

Thumbnail of user maxineb8
55 reviews
175 helpful votes
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January 21st, 2015

I love toys r us! I have 2 grandsons so I purchase a lot of toys etc. Usually I can buy on Line and pick up in local store.

Thumbnail of user jakep22
2 reviews
9 helpful votes
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August 6th, 2015

I buy online toys for my younger bro here. Last time i bought a car and they delivered on time. Feeling happy as a toys r us customer.

Thumbnail of user jafare2
5 reviews
1 helpful vote
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June 27th, 2016

One day in the toys "R" us store my kid told me:
Here is like a sweet ice cream in a sunny summer day!

Thumbnail of user traceyn12
21 reviews
13 helpful votes
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March 30th, 2017

Got my Switch here when it was sold out everywhere. I also get toys for my nephew here. Thanks Toys R Us for always providing good value.

Thumbnail of user lindat71
6 reviews
11 helpful votes
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November 13th, 2015

I ordered a toy for my grandson and it came right on time. I won't know how he likes it yet till I see him for Thanksgiving.

Thumbnail of user stevec144
5 reviews
3 helpful votes
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April 12th, 2016

Had an issue with an order and their online customer service sorted it out within mins and provided us with a coupon.

Thumbnail of user adams169
11 reviews
1 helpful vote
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January 7th, 2016

Always has the best selection of disney toys, even better than the disney store. My daughter always finds what she wants at toy r us.
Thnaks guys!

Thumbnail of user lorrainew3
112 reviews
592 helpful votes
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September 24th, 2011

I went to this site today because as always Christmas comes fast. Since I have little cousins to buy for I may do some wondering in this store this year. Everyone may not be able to go to Toysrus. I have been shopping in this store for many years. When my step son was young I could go in this store and be there literally for hours. Lets face it we all have the little kid inside of us. One of my favorite games as a child was Mouse Trap. This store has has more toys than I have ever seen in my life. When I was young we did not have the kind of toys like today. There were no such thing as lego's. The closest thing to it were lincoln logs. Toysrus is like an explosion in Willy Whonka's Chocolate factory. This store has everything a child could ever imagine to have. I bought so many toys out of this store I can't hardly remember all of them. I remember when I was on the Robin Hood in Sherwood forest mission, looking for these little action figures to complete a set. I went to every store I could think of to find this little action figure to complete the set. The set had about 8 figures in total. Plus this thing that was called a bola bomber that shoots plastic rocks. I found pretty much the whole set at Toysrus. I just could not bare the look on this kids face if I missed one. I also bought a trampoline for the back yard, safety gear for bikes and go-carts. Also every kind of micro mini machine out there. There are a lot of toy stores out there, but Toysrus is unbelievable. I also bought a tent, pogo sticks, skate boards, car racing sets you name it. I have been to this store many times and still have not been able to see everything. This store is like taking a trip to an amusement park instead of rides there's toys, toys and more toy's. So if you are in need of toys especially something that your child may want and you can't find. Try Toysrus. I only wish there was such a place when I was a kid. http://www.toysrus.com

Thumbnail of user vadima6
1 review
0 helpful votes
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October 23rd, 2019

Bought some toys for my son and he was so pleased and i like the quality of the product.It really last lonng

Thumbnail of user atamaiit
1 review
3 helpful votes
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July 21st, 2009

ToyrRus should not offer items that are out of stock. If you have limited funds available, you do risk having funds held.

Thumbnail of user ericl38
33 reviews
47 helpful votes
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September 28th, 2015

Has all the best toys you can imagine, and is easy to use and shop for something you need to get for a gift.

Thumbnail of user shannona29
14 reviews
28 helpful votes
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April 6th, 2017

Their service is ok, but I dislike that their shipping is generally higher than other places or is exceedingly slow.

Thumbnail of user bent259
5 reviews
0 helpful votes
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April 25th, 2016

The kids love it, secretly I love it. They have every toy for every age group (even the adults). Get involved

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About the business

We have several channels for customers to get all the latest information: Twitter:@Toysrus: www.twitter.com/Toysrus YouTube: Toysrusonline: www.youtube.com/toysrusonline Pinterest:@Toysrus: www.pinterest.com/toysrus Toys? R? ۝Us Facebook Terms...

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