TradeMe NZ

T/M suspended my husband and my accounts for no logical reason. We are in our 80's and trying to declutter. Unethical, rude, bullying contacts. Seems to be no way to challenge them despite their atrocious feedback!

T/M has gone rapidly downhill since its sale. No way to speak to a person and insufficient email resolution to any problems. A thoroughly unethical business. A disgrace to New Zealand. Would have given negative stars if allowed

Absolute rubbish, expensive to trade with their double charge fees and useless customer service! Beside fb I will start using the new website that's launching soon letgo.co.nz saw the add today and I have attached a photo of their advertising

After years of using Trade Me with no issues, the last trade was fraudulent and the police said this was not unusual.

I went to Trademe, the police, and bank as they suggested and the result... Trademe, the police and the bank all say they can do nothing.

Apparently the Trademe account was taken over, the email account was taken over and the bank account was taken over and the money was sent from the receiving ANZ account overseas within minutes of it landing and withdrawn there in hours (from what Kiwibank advised in their recovery attempt).

Do not use trademe! Not only are their fees ridiculously high but they can reverse funds out of your account with no explanation or anything! They won't answer your emails through customer service when you ask them why they took hundreds of dollars out and they don't have a contact number to call! THIEVES! Scammers!

Zero stars in my books there is no way of contacting their customer service team. If there is an issues there is no way of resolving it. The chat option is crap. I don't understand how trademe is NZ most trusted marketplace. Ordered Binoculars from trade me. Came in broken the guy refused to help me saying I must have broken them filed a dispute with trade me no one has contacted me yet. I will not buy from trade me again.

If I could give them zero stars I would. Disgusting and horrible. Fraudulent and incompetent. They removed 7 of my listings because "they thought someone else was using my account". They did this without even trying to contact me. When it was finally cleared up and I relisted I didn't get anywhere close to my original prices. Trade me had emailed all the previous bidders and watchers saying that they removed the listings, which obviously created doubt amongst potential buyers. I lost over $1000 combined and didn't even receive an apology.

There are many more examples but I will just conclude this with the inability to contact them. They make arbitrary decisions without the most basic due diligence yet make it impossible for you to contest it. I mean they don't reply to emails within a week or so. The only other option is an 0900 number which costs a fortune. It's a scam.

Seller fees are too high. Need a cap rather than a percentage fee that increases linearly with the amount the auction sold for.

Also Trademe does nothing to stop buyers who repeatedly win auctions and then never follow through with purchasing.

Exorbitant fees - from selling, withdrawing a listing to their $1.99 per min phone calls. Why are New Zealanders supporting this? Do your homework - look at other auction sites and eBay Australia. They have a monopoly here which is ridiculous.

Bought & sold on here for years... may still buy, but are going to move away from selling. We were selling in completely good faith some pre-loved designer items for which we had no proof of authenticity, so they removed them & smacked us with 'final warning' notices etc. I can understand them removing items if we had breached any legal stuff unwittingly by listing them, but to repeatedly & rudely punish on top of the item removal a long time trader with a near-flawless feedback record in the manner they did, was too bitter a pill to swallow! Best not to start with these guys, or if you do and want to avoid our experience, never never sell any high value or designer item on there. There are other alternative sites which we figure will gain in popularity if Trademe continue with the same sort of business tactics.

Dreadful site no problem paying to place an advert but then if your auction is successful you must pay another ' success' fee....hilarious that you could sell something for $1.50 and the success fee would be $.050! Even more amazing is the cost to speak to someone in their customer service team $1.99 (plus GST) PER MINUTE! Someone really has this sewn up hard to understand why ebay isn't used more in NZ. People looking to sell online have little or no other options. Without doubt a rip off :-(

I recently won at auction two watches, two separate sellers on trade. One arrived broken, not working when it was described as being in working condition. The other hasn't arrived 6 weeks on.
Thye have told me that they are on the case but I think my money is just gone.
Previously bought another watch, all good, and a car as described.
Won't be using this site again

TradeMe is awful. Period. They charge you ($1.99 a minute for unhelpful customer service, which can't provide a solution anyway because they take no responsibility for anything that happens on the site. They will sometimes randomly delete your account without warning and refuse to fix it without providing a full list of information about yourself. Stupid website with even more stupid people running it.

Seller sold me a fake LV wallet. Contacted TM many times they refused to refund my money and despite of I have sufficient evidence they didn't give a dam. Don't buy from Trade me it's so obviously after my bad experience there are so many fake goods listing on their site and they will not do anything to protect you even though they advertised buyer protection policy in place but it's misleading. Trade me is only interested in collects fees nothing else and when it comes to customer service its like dealing with a bunch of high school kids what a bunch of arrogant useless people.

They don't care how the trade goes on their own site. They just want money and provide no support unless you paid for it. Even with that expensive support, they avoid all responsibility. Their website and app are very low quality. A lot of bugs. Worst company and service i have ever encountered.

No Star- My account was locked, and I have been emailing them every day Not even a Response ;). They should call back within 24 hours, But I have been waiting for over a Week! Please don't go by fancy Ads. This Customer service is not Reachable any other way now. Unless you show up in the Wellington office. It is no longer the company of the old. Will not use that site anymore. Very disappointing.
Please let me know how to reach this company to get my refund which the Retailer is happy to pay back to my ping account.

TradeMe is an excellent service that serves a very useful purpose (not for long though with other sites and social media quickly taking over) however their customer service is absolutely terrible.

Every single employee is useless, and they don't seem to give a $#*! about replying to emails and inquiries - makes sense since they outsource all their business; way to support the NZ economy guys well done. Customer service is non existent with this bunch of idiots and I'm glad their business is failing and people are starting to realise there are better options out there that often will get you a better price and an easier sale for your item.

I bought a few things off this site, not many though. I've seen a lot of people who had bad experiences from this because they didn't buy responsibly, but just make sure the seller you're buying from has a good reputation. The purchases I made took a long time to arrive but were exactly what I asked for at a fairly low price. However I have had no experience on selling.

Have used TradeMe for years now and the service and fees are a disgrace to say the least! Fees are ridiculous, so many limitations and poor customer service - cost $1.99 plus GST to phone call them and service which is free from most businesses. TradeMe is no longer "A place where Kiwis buy and sell" it's full of overseas junk. Your better of using Facebook marketplace which is completely free, way easier to sell on and has way less limitations - you can list phone numbers, websites and message people without being charged.

Aside from the scams that (apparently) happen, the website itself is actually quite presentable and thoroughly easy to navigate, while it's not anything really special to look at, the focus is buying and selling items and it's worked fine for me for the past few years, I guess trust is necessary but you can avoid dealing with suspicious people based on their "positive feedback" but I guess that's just me.

I had a solid case against these buyer that put unfair feedback on my page. I even quoted from the Consumer Guarantees Act to prove that I have met up to my obligations. I was bitterly disappointed that the customer support team did not even bother to read the points but asserted that the buyer was right. This despite my clearly pointing out the buyer did not provide evidence, but word-of-mouth claims that the item I sold was faulty. Very sad. My rating is still over 99% though.

TradeMe used to be a trusted kiwi site - but over the years it has just become a money making corp. Ok - they are there to make a profit - but it should not be at the expense of its own loyal customers with no protection at all. I even reported fake merchandise to them - they didnt care less. So... anything to make a quick buck for them. Over the years I have brought 100 items via TradeMe - with 4 issues. I have brought 2,000 via ebay - zero issues. That says it all.

Usually had good experiences with trade me with sales and purchases going through just fine. Customer service can be a bit of a pain so you really have to do everything yourself, choice can be a littlie limited as well.