TradeMe NZ

There are too many options that don't seem relevant to a query when I need help. I still haven't heard from the Disputes team for a month now. The cutomer service (or lack thereof) is very disappointing.

Very poor customer protection. I bought the computer as in good working condition, however the computer was faulty. I paid through the ping system, which guarantees the protection of buyers. I opened a dispute last November and the issue is still unresolved. Customer service first promised to deal with it, then said we should wait, and now they have stopped responding to my emails at all. I intend to discuss this issue in the media

Recently bought an item on trademe with an agreement with the seller it would be sent via a safe carrier method, after sale the seller up and sends it by a risky carrier because it was more convenient for them, without telling me til after the fact
Reported it to trademe but they dont care if sellers mislead potential buyers as long as it means they get sales, and this is the second time they have swept a report of this from me under the rug

How can trade me take $ for a add them take it of and its been 7 days now and thy cant say why no contact and now im $270 out of pocket looks like i have to go to the bank and do a unauthorised card entry my get it back that way my advice is dont sale cars on trade me go autotrader

As soon as I registered and deposited money into this site, I was no longer able to access or navigate the site in any way. Unfortunately I only lost £500 but could easily have been more! I was able to recover my lost funds with the help of a recovery expert agent who help me get back 90$ of my lost funds, if it wasnt for him i would have been ripped off

Trade me is a $#*! cat. Hide your face CEO OF TRADEME. How do you eat your food every day. It's our hard earned money you are feeding on. Do justice for the money you are earning. Don't steal, beg we will give you, be honest we will help you. But dont be dishonest. Contact me if have any self respect

I live in a small rural town, and TradeMe has provided me with a convenient way to buy everything available to a big city resident from buttons to iPhones, wigs to weedkiller, without any problems. I only buy from traders with high ratings from lots of previous trades and always get great service from these traders. TradeMe's system of showing ratings of the trustworthiness of other traders stops any cheating.

A scammer got my Trademe details once and started to use my account to sell fake goods, but TradeMe's fraud team stopped it immediately.

I think the one star comments on here are all by one grouchy person who failed to follow the above precautions, and is posting the same complaint under several aliases. I have never heard anyone making these complaints. I think most people find TM pretty reliable and convenient.

No protection For the buyer or the seller. Not like the other websites eBay or Amazon has very good Protection both site and if u lose the money always refund without ask. Trademe is the worse charge higher fee and you lose money no protection at all. They even charge $2 per minute mint for calling the customer service at the you have to take the person to court if you not happy with item or the service.

First time I ever bought from trade me and *******@hotmail.com
AND LAST!
Keep away!
It was clearly sellers fault & items arrived smashed!, because of the negligence of the seller, not the post office, never the less I never got my money back after numerous letters but asked to fill different government forms to complain to government bodies! Shame on you "trade in"! You should be the one who should do that &pay me back in first instance!

Bought a clock via Trademe, considering Trademe has buyer protect (if the glass is broken, I will get covered). The clever seller wrapped the clock in one layer of bubble wrap and wrote "fragile" on plastic bag, thinking this was good enough. Of course, I received a broken one. Complained to Trademe, they asked me to go through Disputy tribunal myself. Thanks for the advice and so called "buyer protect"!

I have been waiting for more than 8 weeks for service and solution, however, none had sorted it out!

It's been good, so, I'm migrating all of my advertisements to other companies that have had better response and quality with less fee.

Thanks so much TradeMe's Team, your bad service is helping me to save money and find different flavors.

TradeMe is a legacy, New Zealand needs a better company and service.

Absolutly horrible customer service, just deleted my account for no reason and I am a top seller on there. I now have no way of send out parcels to people who have paid, with no way contact them about the issue. None of their phone lines are working (even the one that costs $2.30 per min)
I have thousands of dollars trapped in my account that I cant get out either. Terrible thieving $#*!s.

I have been mainly selling on Trademe since October 2008 and have been very pleased with our business relationship. Their security system is very good, their charges are reasonable. Their listing format and options are easy to follow as is the sales page lay out. Of late I have found their freight sections a bit messy, hard to follow and would be confusing for a novice trader. I have sold close to a thousand items and bought about six items through this sight, I only deal with authenticated traders, check their feedback rating when buying, have black listed about five traders for unreasonable attitude and always stand by my product. I have been scammed once and Trademe gave me good support and actually reimbursed my losses from their own funds. All in all a very good and happy nine year relationship.

I was looking at bulk uploading images via My Products. It refused to upload images from site despite that being the products intention.

They refused to admit the problem at first, had no idea how to fix it, refused to fix it. By now months had gone by. I took the problem to Nicole Williams the apparent boss who has even less idea than someone with no idea. She told me a product manager would contact me, it never happened and she never responded when I contacted her back. This something a junior Dev could fix and test in about 2 hours.

I am very disappointed with TradeMe customer service after I file a report about the product I bought online which was different than what was advertised. They are useless, rude and judgemental. Too much crap talk without any real solution. You have to do that do that blab la! What the hell you are there for? Guys do yourself a favour and use some other online service.

In short i want to back up all the negative reviews. They're paying eBay to stay out of NZ and people still use them because they're a monopoly so they charge huge fees and are able to keep bribing eBay. The only people writing anything good about them are people who live in the middle of nowhere, and they probably don't even have a McDonald's out where they live

I love buying and selling from Trademe website. Even though the website itself is very poorly designed at least it's working.
I hate to deal with Trademe customer support staffs. Extremely RUDE, IGNORANT AND MEAN.
Hope you never need to contact them, or trust me, you will face accusations from them, they can't read, don't listen to what happened. Most of the time told me off to contact buyer/seller myself. Useless people hired.

I signed up thinking i will have a good shopping experience but unfortunately this site is all about fee, money and spam emails and there is no way to solve that problem. I tried disabling email but no success, i tried closing account but for some reason they need my bank account no and 5$ to close the account. What a rip off. Absoulte disgrace. NOT HAPPY at all

It's really hard to get hold of Trademe customer supports if anything happened.
Found out some MYproducts issues, whenever there was an issue, Trademe team may reset/restore the Myproducts data to some days before Issue happened. The thing is, they restore some deleted or deactivated listings which caused lots of confusion and issues. Like those out of stock products had been auto relisted.
Contacted Trademe so many times for the issue. Sent screen shots and photos as proof. These people lies hard said no, nothing wrong with it, yourself relisted those out of stock listings blah blah. Extremely unprofessional and mean staffs, horrible services,

Trade me is a New Zealand website designed for selling and buying things. There is only a very small fee for selling things however it is worth it as this website is really great. Me and my family have sold and bought many things from this website and were very happy with it. Trade me has a system where you can see what others have said about some of the sellers and what they rate them so you can decide whether you want to trade with them.

Trade me closed my account and sent me a email stating that i had multiple email addresses linked to trade me that had made purchases but had never fully gone through with sale. Which was a load of crap i have only ever had one account. They then took my funds that was on my trade me account and refuse to refund and not to mention they had stop my auction and claimed against me for it im so mad and angry with them i have emailed and emailed and they have failed to answer me. I have only brought 4 things from trade me and all 4 were full no hassle trades what can i do next? To make matters worse meant to be a new zealand page and have no free 0800 line for customers absolutely ridiculous. Im so disgusted!

Is a good site that i have used in the past have tried to start up my own NZ trade me account but for some unknown reason the site administrator keeps disabling my account and gives no reason. I have not had problems with other trade me buyers and or sellers in the past or with Trade me. Is not fair that people can have a NZ trade me account and others cant. They probably dont answer there feedback, and or dont have a customer service plan in place for online problems.

The listing fees alone are a joke. Buyer protection is a joke... I fell safer buying from AliExpress or eBay (which are filled with scammers) than Trade-Me. This site is a joke which is festering slowly... It's the internet equivalent of a cesspool.