TradeMe NZ

This is the worst shopping site I ever used. People try to charge retail prices for damaged 2nd hand junk. It is impossible to find anything because of 100s of auctions for the same $1 shop products on sale for $$$ more than they cost in a shop or on ebay. Shipping is expensive, I can get free shipping on the same products shipped internationally from ebay but have to pay $6-7 for delivery within Auckland. Their customer service is terrible. And it's not related to shopping but the message board attached to their site is truly disgusting. If you're a racist looking for a place to slander Maori and Muslims you will like this site but if you want to buy anything avoid it!

Worst online trading platform, Phone app is the worst. It does not show any trackings of my order, only available from desktop computer. You should consider that many people use their phone for convenience reasons, they would not check back desktop computer everyday for a tracking number.
Customer support staffs are the worst. Useless, rude and most of the time, you only receive copy and paste reply, they dont bother to read what you actually asked them. Easy money, NOOOOOOOOOOOT.

I do not know how they can call themselves an Auction site.
Was the winning bidder on a printer, unfortunately never met the reserve... if i was using Ebay (A Proper Site) i would have sent them an Email asking the reserve, so i could agree and purchase the item (To do this in tradme i would have to deposit money). If this wasn't bad enough they only give the option to open the auction to every member (What was the point of me bidding in the first place should have just waited)... Its a poor mans Ebay, best stay clear.

Very Disapointing, had an issue with listing;
- sent several request to them, support team, no answer
- left me in the deep end
- had 2 listings, only wanted 1, same product
- charged for 2, wanted credit and help to get sorted
- lack of response is poor
- they don't care
- happy to take my money
- unfortunately have a lot of confused buyers, due to double listings
Wish there was somewhere else to advertise with
- Disgusting service

Trademe charge me something I never pruchase it. Email them to reverse the charge back waiting over two days then I call customer service $2 per minute. And explain everything after all dreama been charged from my phone bill $20 and I had go through the bank to get the charge back.

Trade me is not safe as they say, they don't care about how much you get ripped off and how much you loose and always by the side of the dodgy and leave the victim alone. Trust and safety staff are not balanced and works against the victim, don't care about you leaving Trademe and say we are not loosing anything. I wonder why in the last years I see trademe making ads to get more members coz of these dodgy unbalanced yrust and safety staff. See you die slowly Trade me!

The worst customer service i have probably ever experienced in my life! Deleted my account and all 30 of my auctions in which i had spent hours upon hours creating! There was also a bunch of sales id made that the success fee had been processed for that i couldnt follow through with as they had deleted my aco$#*!.

They claim my account was deleted because i was operating 2 aco$#*!s at once which was a violation of their rules. But this old account was one that i had completely forgotten about and no longer used. Instead of emailing me and asking which account i wanted to continue to use in future these absolute numptys delete the once i had put hours of work into! They are so lucky their is no other main websites in NZ for trading on or they would have no business at all! $#*!ing $#*!s!

Horrible service by a disputes manager. Highly unprofessional. Had a numerous abusive emails from the buyer who lied about the item not being new. Stated all the facts - the trademe disputes manager was just so incompetent about the whole situation to the point making me look like a lier without accepting any of the evidence and facts I've provided as well as ignoring all the abuse and the conflicting information from the buyer. Very rude manner of emailing as well. All of this during Coronavirus lockdown. Completely unreasonable.

Has to be the worst ecommerce site globally the new cio has to be fired destroyed a once fantastic company and turned it into absolute amateur rubbish. No support, arrogant rude customer support with a lack of competency via email, terrible site with clearly no maintenance the cio is a disgrace for ruining this site and should be redeployed to poundland stacking shelves appaling mess if I could give minus I would

I have been trying to withdraw my money from tradeMe since December 2018 and the withdrawal request remain pending until I reached out to a recovery expert Dellj4001{AT}. Com, he guided me on what to do and helped me recover my money back.

I was selling my car on trademe and had another item that had sold on trademe but the trade had not completed i. E I have not been paid.

It was about $25 commission!

My car add came up for renewal at the same time, (which is a $80 add) and I was blocked from renewing my car add until I had paid the commission! This is just bad business to block a $80 add over $25 commssion for a sale I hadn't even completed yet!

Took down my account because they thought i had 2 accounts, i don't. They asked for a drivers licence. I said i didnt have one (i don't) and thet stopped replying, didnt even refund the money i had left on the account.

Have been ripped off on their $#*! website, useless customer service, incompetent to the core while the scammers can continue trading without any consequence
$#*! you trademe, bunch of morons

Harassing me to pay for the wrong payment. Contacted Corey TradeMe Property and related department multiple times. But they didn't solve it but threaten us.

Trademe recently changed buyer requirements without notifying trademe members.
Now full name match required between account holders and gun license details.

If I could give negative stars I would. This crappy company does not protect the buyer: I bought an item the seller admits was wrecked when they sold it to me and my only recourse is to go to Disputes Tribunal because the clown refuses to refund me and Trademe doesn't intervene in such situations, in fact their customer service team is less than useless and entirely unhelpful, to the point I feel they are practically accusing me of being in the wrong... okay so if I go take this seller to court (and spend even more money filing a case) I have been advised by lawyers should I even win at the Tribunal it's likely the person will try to dodge paying me my refund anyway, even with a court order. Then I'd be out of pocket for the useless item, and have spent even more money on a fee for filing the dispute, and be even worse off! Trademe needs to enforce refunds where seller fault is clear, but they do nothing at all apart from sit on their hands. They should do like ebay where funds are directly removed from a dodgy seller's bank account. Fine then, another buyer off to ebay where buyers are actually valued!

Bought off this site for year's ( happily) now they have changed ownership, their accounts dept is useless!
They pass the buck back to you, when their system fails..

Please, don't be fooled with Trademe Buyer Protection Policy. If you happen to buy an item on Trademe and use online banking to transfer your funds to the seller you may be well in trouble. You are not protected at all in this case! To make it even worse, if the Trademe security system has failed and you used online banking to complete your purchases, you are still not covered!

Trademe refused to refund me $3000 I had paid to a Trademe fake seller, who hacked one of the Trademe accounts for scamming. Despite the fact Trademe failed to prevent the hacker from breaking into their system, the company said they had nothing to do with the incident, as I used the online banking at my own risk (!). Cynical? Indeed! I tried to convince Trademe that it was their security system that failed, and therefore it was on them to fully reimburse me and other victims of the fraud. However, they rejected all my claims and reasoning, shifting all their responsibility to the third parties (the banks, the police, dumb buyers who trusted Trademe and used online banking). After a couple of my emails insisting on the compensation, they stopped responding and ignored all my further enquiries and concerns. I am sure, cases like this should be made known to a wider range of people. What do you think?

The use of this application is poor for the following reasons;
After signing up an account I am now being told my account is not authenticated and I have to pay a small deposit in order to keep using it or ask questions on cars for sale. We don't have to do that in Australia and that seems a joke!
2. When you try get support the biggest scam I have seen for a long time is that you can call them at $1.99 a minute... Like it's a premium phone number service and they are profiting off your need for help because their app is $#*!. That's terrible
3. Usability; compared to applications in Australia this is Mickey mouse half baked application. It's clunky. You try change the make of car and if often picks the make for you. You have to keep going back to the start for a new search. It constantly freezes up. You also can't choose the series of vehicle. Example if you are looking for a turbo forester you can't search for that you have to manually look through all forester ads to find it.

I hope someone soon starts up a competitive app to trademe as the owners clearly think if they have a monopoly they don't have to provide a good product. Charing $1.99 a minute for tech support is just a joke

Come on trade me up your game!

The NZ alternative to ebay with great local support. Used many times, everytime a fair trade. Would recommend all use it to save money on items you would otherwise pay alot more for at the stores.

I am extremely frustrated with Trademe at the moment. I decided to start online selling of some star wars toys. I went at great lengths to import at great expense a huge amount of original Hasbro Star Wars toys from the UK. It was so expensive that I hardly make any profit.

Then out of the blue, Trademe contacted me and claimed I had to proof these were not counterfit items which cannot be listed. I still had the email invoice from the UK company but not the original printout. I could also send them photographs of the boxes and labels the items we sipped in. But Trademe just sent me this silly email that they do not accept that as enough proof.

Now I sit with more than a thousand dollars worth of stock and my entire business plan down the drain. I cannot afford to take a knock like this, but trying to speak to them is like speaking to some childish high school kid.

This after spending months planning it all, sourcing the right vendors, paying a fortune to import stuff to NZ only to get all my plans crushed on the whim of one person there, And there is no appeal process with them.

Really frustrated and Trademe is really not my favourite company at this point. It is people like me that make their business model. But they treat us like dirt.

I contacted TM because someone used my account. Ie I got an email advising that my trade, which I didn't make, was unsuccessful. No reply to two messages.

When you buy something and the seller takes your money and you dont get goods or hear from them, dont expect help from trademe, they give you computer questions to answer and goes around in circles and goes no where.
Tells you to fill in forms, WHERE,? Theres none
For two days ive tried to get hold of trademe,, NO GO,, STILL CAN NOT GET HELP
Totaly useless
I got ripped of for $100 by Gee Yohaz
Another thief laughing at the system