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TrainPetDog

Overview

The company has garnered a positive reputation for its knowledgeable and supportive staff, particularly in providing tailored advice for pet training and behavioral issues. Customers frequently express appreciation for the helpfulness and empathy demonstrated by trainers, fostering a sense of reassurance and confidence in managing their pets. However, some reviews suggest a desire for extended consultation time, indicating a potential area for improvement in service delivery. Overall, the sentiment reflects a strong commitment to customer satisfaction, with insights that empower pet owners while addressing their unique challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days
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Florida
1 review
3 helpful votes
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My first clue should have been the low quality of the website. Some of the videos were good, but no where do they say that it is a monthly fee. Beware.

Update: I tried to log back in (after being charged the $37.00) to try to request a refund, but my account was already canceled. That means I paid $37 and instead of canceling the membership when the month was over, it was canceled immediately without being refunded Probably the worst experience I have had with an online vendor.

Date of experience: June 13, 2018
Nancy R. TrainPetDog Rep
over a year old

Hi Brian,

I am sorry to learn about your experience with us. I hope you have contacted our customer support at info@trainpetdog.com to resolve the issue.

During ordering, we offer a FREE Trial for a monthly membership site - and we don't charge for it for a month. Customers can cancel their membership during the free rial and they won't be charged for it at all. Even customers can cancel it after they are charged and they are immediately removed from the recurring payment. Also, if customers ask for a refund, they are refunded immediately.

Regards
Nancy

Margaret T.
California
1 review
8 helpful votes
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The tips you gave me worked like a charm. Chase is actually a Labradoodle. 4 months, extremely intelligent, born and raised in a barn until I got him. He only had one accident in the house and was completely housebroken in 2 days. His buddy is a Maltese he loves to hump, and Charlie snaps at him every time and growls. I was told it's a status thing on who's dominant. Your tips worked great. Thank you so very much.

Date of experience: June 9, 2020
Washington
1 review
17 helpful votes
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What a SCAM!
October 26, 2012

What a SCAM! User name and passwords no longer worked. I also ordered the "hard copies", and then never received them. Once I notified them of this, they said they couldn't find a charge for these items. SO, I provided them a copy of my credit card statement which clearly outlines I was charged for both the online and hard copies... but guess what? Nothing. No refund. They no longer return my emails... but they were happy to take my money. STAY AWAY FROM THIS WEBSITE. RUN!

Date of experience: October 26, 2012
Indiana
2 reviews
0 helpful votes
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I am so appreciative of the call and all the tips and...
March 16, 2023
Updated review

I am so appreciative of the call and all the tips and the Bubble Training ebook. Sally was really sharp in realizing that my living situation had changed and my dog was reacting to the fact that he and I live alone and she thinks he is trying to protect me.

Date of experience: March 16, 2023

Very informative and clear in a short time, affirming
March 28, 2022
Previous review

Very informative and clear in a short time, affirming

Date of experience: March 28, 2022
Indiana
1 review
0 helpful votes
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We were hoping for a magic bullet and are disappointed that you feel that as a Husky he may not crate train. However, you have given us some ideas to try and sent us some links to websites and a YouTube channel for Husky owners, so we ae hopeful.

Date of experience: February 18, 2021
Indiana
1 review
0 helpful votes
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Very helpful
October 5, 2023

Very helpful. I had not thought about giving my puppy naps in her crate. I have never crate trained and needed lots of ideas and help. I feel better about what I'm doing with feeding her and potty training her.

Date of experience: October 5, 2023
Texas
1 review
0 helpful votes
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All about Giselle
September 28, 2021

I get my puppy on October 13 so I am glad to get the email about training her. It has helped me prepare for ownership of my little girl. Please continue to send the emails to me because they will give me the confidence to care for my little "squeaky toy".

Date of experience: September 28, 2021
Pennsylvania
1 review
20 helpful votes
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I ordered a Papillon training course from train Pat.com and they have not sent my product they took out of my account the money but I have not yet seen the product I cannot get a hold of anybody there to see why I have not eaten received my product. I have tried many many times to contact them I cannot find an 800 number for them. They keep sending me more emails to buy more product in to join their website they want us to keep giving them more money for nothing something needs to be done about these people!

Date of experience: February 27, 2014
Canada
1 review
0 helpful votes
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Cute tips!
November 29, 2020

I've just been getting the emails with tips so far. And i am loving them! I've only had 3 emails so far about tips & tricks but they've helped immensely - things i haven't even heard of anywhere else!

The only thing that I wish would be to have the answer in the emails, not wait for the next email to get the answer to the previous one!

Date of experience: November 29, 2020
Australia
1 review
0 helpful votes
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Dog physcology and understanding
June 25, 2021

Extremely pleasant and most helpful. Amazing the results you can achieve using your calm and somewhat layer back approach. I have learnt that time and perseverance eventually prevail and get you, and your dog, the best result.

Date of experience: June 25, 2021
Charles H.
California
1 review
0 helpful votes
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Thanks for the tip for training Rio. What I have liked so far is the thing I hadn't thought. For example, the attention she seeks by jumping all over me, the trick seems to work. I am beginning to understand Rio better, especially since it has been over 15 years since I last had a dog.

Date of experience: June 9, 2020
Pennsylvania
1 review
0 helpful votes
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Training Call for Rosie
June 29, 2022

My experience for my first call to one of the trainers was such a great experience. She was very professional, and was had to address all my issues In had in regards how to stop my six month puppy from chewing furniture and computer charger cords!

Date of experience: June 29, 2022
Mark V.
California
1 review
0 helpful votes
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I emailed last week regarding the modules in the training course. I have completed 131 of the 162 listed, but cannot find the other 31 articles. The articles that I read are definitely helpful. I received an email response that said I would have a response within 24 hrs. but have never received one.

Date of experience: June 9, 2020
Ohio
1 review
0 helpful votes
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Very pleasant e-mails and great information on how to train your puppy! The tips I've gotten has really helped me to help my puppy!

Date of experience: July 31, 2024
Canada
1 review
0 helpful votes
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So relevant and helpful!
October 17, 2021
Updated review

On point and very helpful, I found the expert I got to speak with to be supportive, clear and helpful. She was ready with a number of good suggestions that I could put into action. I am so grateful for the opportunity to speak with her.

Date of experience: October 17, 2021

Very pertinent to the specific needs
March 4, 2021
Previous review

Very pertinent to the specific needs

Date of experience: March 4, 2021
Tony C.
California
1 review
0 helpful votes
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It really does work
July 24, 2019

I just want to thank you for your emails and training guides. I am absolutely amazed at how quickly he is responding. I will tell you this little story:Yesterday is his second day of training. Your tip on only reacting to the positive REALLY works. So he was just going to make a wee in the house and I clapped my hands together and said No, picked him up and took him outside and just ignored him until he made his wee...and then I made a huge fuss. Later on in the day I took him outside to see if he wanted to wee and he started playing with me and biting my feet so hard it hurt. I clapped my hands together and said NO and he stopped, looked all dejected and went to make a wee and then turned round all excited. It was so cute...he knew I wasn't happy with him so he went to wee to make me happy. It really does work, thank you so much for your help. I have a 5 year old Beagle as well and I will definitely be subscribing for your emails for my Beagle. Thank you again.

Date of experience: June 9, 2020
Canada
1 review
0 helpful votes
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Can't wait to start the classes
October 8, 2021

I called to enrol my dog Hank in a puppy training course and was pleasantly surprised to get a person and not a machine. Wendy explained the program, and asked me questions about my dog. As promised, I was sent a list of training tips that Hank and I have been practising.

Date of experience: October 8, 2021
Italy
1 review
0 helpful votes
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Really good
December 20, 2020

I didn't expect to actually get free tips to help me with my dog, it may not be the whole course but it was really useful.
I feel bad I can't get the whole course but I'm still a student so I can't really buy it, but later on I probably will since it's been so good.

Date of experience: December 20, 2020
James Z.
California
1 review
0 helpful votes
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I find these tips to be very helpful. These emails have been helping Diesel and I train him to sit, and stay. It also helps with me preparing to leave, as he learned he must sit until I leave the house.

Date of experience: June 9, 2020
Texas
2 reviews
0 helpful votes
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Awesome training
July 8, 2020

It's great to have right at your fingertips. Just go to it and everything you need to k os is right there. Working great for Bella's training. Thank you to Nancy for this great system as well as the grooming book.

Date of experience: July 8, 2020