Sitejabber Website Reviews and Complaints
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TrainPetDog

Overview

The company has garnered a positive reputation for its knowledgeable and supportive staff, particularly in providing tailored advice for pet training and behavioral issues. Customers frequently express appreciation for the helpfulness and empathy demonstrated by trainers, fostering a sense of reassurance and confidence in managing their pets. However, some reviews suggest a desire for extended consultation time, indicating a potential area for improvement in service delivery. Overall, the sentiment reflects a strong commitment to customer satisfaction, with insights that empower pet owners while addressing their unique challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days
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How would you rate TrainPetDog?
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Maryland
1 review
1 helpful vote
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To much add on, after you talk about how good the course is you want to add on. Which doesn't leave me with a lot of confidence in what I just purchased.

Date of experience: June 12, 2020
Indiana
1 review
0 helpful votes
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I loved talking to another Sally
September 16, 2021
Updated review

I loved talking to another Sally - and this one had a wealth of knowledge, even anticipating some of the issues we have that we had not identified yet and giving us solutions!

Date of experience: September 16, 2021

Hearing from Thomas was very, very helpful!
September 10, 2021
Previous review

Hearing from Thomas was very, very helpful! Good call.

Date of experience: September 10, 2021
Indiana
1 review
0 helpful votes
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Fantastic!
May 11, 2023

Fantastic! Sally was awesome! Her ideas and suggestions and ways to train made a lot of sense to me and I am anxious to get started working on them with my puppy.

Date of experience: May 11, 2023
California
1 review
0 helpful votes
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Emily was Awesome!
November 22, 2023

Emily was Awesome! She had great suggestions for helping us relate to and work with Koa. She quickly got to a key issue that Koa was not getting enough rest, and in 24 hours it has made a difference.

Date of experience: November 22, 2023
Pennsylvania
1 review
0 helpful votes
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Great Dog Training Tips
September 18, 2021

I have been implementing Nancy's tip with my 4 month old Shihpoo-Luca and so far he is responding well. I find the tips very informative and helpful for training my pup!

Date of experience: September 18, 2021
Virginia
1 review
18 helpful votes
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Bad Shih Tzu manual
April 17, 2009

Bad Shih Tzu manual - I purchased their manual on how to train Shih Tzu. I recieved a manual on things already known and things are just rediulous as well.
I payed $37.00 for this and then ithe site signed me up without even telling me to another site for a montly fee.
I have called, emailed and everything to try and stop this and you just can't get a hold of anyone.
I received my bank statment and the $37.00 came out Along with a currency exchange fee.
Come to find out it is not located in California but in fact an untraceable location over seas.
This site should be shut down in my opion.

Date of experience: April 17, 2009
Alabama
1 review
4 helpful votes
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If we have enough complaints we can put them out of business. I am wiring the Better Business Bureau and the Attorney General Of their state to investigate this company.
I hope you will also.

Date of experience: April 9, 2019
Nancy R. TrainPetDog Rep
over a year old

Hi Dan,
We apologize in case you have ordered our product and are disappointed with our service.
Do let us know what we can do to help you.
Please email us directly to info@trainpetdog.com to get a prompt response from the team.
Regards
Nancy

Minnesota
1 review
10 helpful votes
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Thank you for all of the customers who gave a bad review. I was going to buy the training materials, but after reviewing the bad reports I chose not too. I saved myself some money.

Date of experience: February 27, 2017
Texas
1 review
1 helpful vote
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I charged for the training dog product and I never received. I thought the website might be a scam so I tried to use my cash app card but it would not accept then it stated I could use PayPal. If I do not receive the product by tomorrow I am going to dispute the charge. They try to trick you by giving a 120 day guarantee to get money back if you are dissatisfied. INTERACTIVE WEB SERVICES FZE IS THE NAME THEY USE FOR PAYPAL PAYMENTS.

Date of experience: May 17, 2020
Nancy R. TrainPetDog Rep
over a year old

Hi, We have received your order. Since it came in during the weekend, we couldn't add it to our system immediately. Your order is being added today. And we will email you your access credentials in a few minutes.
Apologies for the inconvenience caused.
Regards
Nancy Richards
www.TrainPetDog.com

Indiana
1 review
0 helpful votes
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This was fun, encouraging, and helpful
March 23, 2023

This was fun, encouraging, and helpful. We loved that Sally's puppy sounds just like our Lizzie and hearing how she is dealing with Lassie was very helpful.

Date of experience: March 23, 2023
Indiana
3 reviews
0 helpful votes
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I am delighted to understand my dog's behavior and excited to share what I have learned with my daughter so we can start working on Sally's suggestions.

Date of experience: September 22, 2022
Indiana
2 reviews
1 helpful vote
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We really appreciated talking with Sally
March 7, 2024

We really appreciated talking with Sally. It is obvious she has a lot of experience with all situations with dogs. She gave us good information and things we can do.

Date of experience: March 7, 2024
Indiana
2 reviews
0 helpful votes
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I was really frustrated and Sally gave me good things to work on with my dog. I think a few weeks of working on "heel" and "sit" and "come" the way she explained should make a good difference.

Date of experience: August 5, 2021
Indiana
1 review
1 helpful vote
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I learned so much
July 20, 2023

I learned so much - how to teach several commands that will cover most of the issues we are having and what the correct hand signals are for a couple of commands.

Date of experience: July 20, 2023
Indiana
1 review
0 helpful votes
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I can take the information and implement it right away. Thank you for spending so much time with me and answering all of my questions and giving me so many ideas!

Date of experience: October 8, 2020
Indiana
2 reviews
0 helpful votes
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I am so glad I talked to Sally
June 23, 2024

I am so glad I talked to Sally. She had such good ideas and really helped me understand the situation.

Date of experience: June 13, 2024
District of Columbia
1 review
0 helpful votes
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Great info delivered right to me
November 16, 2023

Loving the tips I am getting about my dog! Specific to my breed and using his name which is so cool! Useful and practical tips and plenty of concise information to read! Thank you

Date of experience: November 16, 2023
Missouri
1 review
0 helpful votes
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Dexter's review
May 22, 2021

. Dexter had been abused when I got him and it is very hard to discipline him without him withdrawing from me. So I am having some trouble. Just going very slow and easy.

Date of experience: May 22, 2021
Paul R.
California
1 review
0 helpful votes
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I have found the tips amazingly useful they were presented so easily for me to understand and I started using them immediately with my dog and started to see results. Thank you so much.

Date of experience: June 9, 2020
Pennsylvania
1 review
0 helpful votes
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The intro video was far too long and repetitive. I wanted to buy it within the first 5 mins of watching but I had to watch basically the whole thing before I could proceed.

Date of experience: June 11, 2020