The company has garnered a positive reputation for its knowledgeable and supportive staff, particularly in providing tailored advice for pet training and behavioral issues. Customers frequently express appreciation for the helpfulness and empathy demonstrated by trainers, fostering a sense of reassurance and confidence in managing their pets. However, some reviews suggest a desire for extended consultation time, indicating a potential area for improvement in service delivery. Overall, the sentiment reflects a strong commitment to customer satisfaction, with insights that empower pet owners while addressing their unique challenges.
This summary is generated by AI, based on text from customer reviews
Emily made me feel comfortable and she explained things so that I would understand it. She is also is sending me links to videos from u tube that I can watch.
Great strategies. We feel much more confident. Some of the things we have been doing are right and we feel confirmed for those and know how to change the ones that were not right.
These calls are wonderful! Sally was really, really helpful. She was late in calling, but we talked longer than I had planned, so I understand everyone wanting to talk to Sally.
I've really enjoyed the call. Sally was great. She knew the dog breed and helped my understand my dog's behavior and gave me ideas of how to channel my dog's energy.
These calls are very helpful. I feel more confident and have tools to use after talking to a trainer.
I so appreciate all the things Sally helped me with. I have a laundry list of things I need help with for my puppy, but she told me the top three things to do now and how to do them. Perfect!
I recommend TrainPetDog because they are the best, I also got a free ebook on how to from my dog and really it helped me because I used to struggle with how to groom my dog on what are the equipment I have to use and so on and well the ebook I got for free from them made a big difference for me. Thank you so much for TrainPetDog.
I purchased this product on a Saturday a week ago and even before I exited the site from ordering decided that I do not truly need their services. I went on their site right away to cancel which they say you can do. I in put my information and statements asking politely to cancel and refund me my $67 which is 92.22 in Canada. But the site would not allow me to submit. Endlessly resetting and asking me to prove I am no robot but in the end I waited for Monday. Thinking surly a phone call to customer service will fix all. I get a message, which I explain that I signed up but decided not to want it while still in the site but wasn't able to go back and cancel. Asked nicely to cancel and refund me my money.
Hi James,
Thank you for contacting us.
We would like to inform you that the subscription has been canceled. Rest assured that you will no longer be charged after the cancellation.
Let us know if you have questions.
Thanks,
Maria
Customer Support Team, trainpetdog.com
I then called back and said thank you for canceling but what about returning my credit card charge. No response back and the charges are still on my credit card.
Please don't purchase this scam product. Their own site says full refund but they make you jump through a ton of hoops and then ignore you!
This is a good emailed course with some nice tips. There are a few too many links sending you to a paid course, but the free tips and ebooks provided are very nice and helpful :)
I'm not sure that anything is going to break my dog's marking. It seems like all I am doing is making him more attached to me and then that leads to more marking.
I am so glad Sally called. I thought she was calling this morning, but this evening worked out fine. She had great things to help me.
I liked how Sally said to teach my dog to increase his focus, but I was sorry she didn't have any new ideas for helping my dog to be friends with my husband.
Oh, I am so glad I got to talk to a trainer tonight. Sally was extremely helpful. Great ideas. Confirmed what I am doing and added to it in ways I can do.
Very encouraging and helpful. Since it has been a while since I had a puppy and I never crate trained before, I just wanted to make sure I was doing the right things.
Awesome! Great tips! Makes working with my Aussie fun and easy! She loves learning and the interaction with me. I'm looking forward to many more lessons and tips to come!
So great talking to Sally. She really understood where we are with our new puppy and allayed our fears and gave us new strategies and ways to think about things.
I think the tips are very good. I look forward to the daily emails and try to practice what I read. Hopefully we do a good job with our girl. Thanks for the great tips.
TrainPetDog is great! The course is great, even if you can't buy the books and such. TrainPetDog has so much experience and helpful tips to keep your dog in line. I love this site and this course!
Thank you so much for your knowledge and help. It has helped me get Missy to go potty outside without having to spank and be gentle with her thank you so much.
Answer: We have found that your order is in the name of Donna Kolb. We are emailing you to confirm.
Answer: Can you please email to info@trainpetdog.com? We can help you if we get your email ID.
Answer: Hi Debi, you will have to use desensitisation strategies.
Answer: There are many dog training programs I would not use this one for any dog of any age
Answer: Hi, Can you please tell us your email ID? We will trace your order and send you the credentials immediately. Apologies for the inconvenience caused. You can email us to info@trainpetdog.com for quicker communication. Regards Nancy