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TrainPetDog

Overview

The company has garnered a positive reputation for its knowledgeable and supportive staff, particularly in providing tailored advice for pet training and behavioral issues. Customers frequently express appreciation for the helpfulness and empathy demonstrated by trainers, fostering a sense of reassurance and confidence in managing their pets. However, some reviews suggest a desire for extended consultation time, indicating a potential area for improvement in service delivery. Overall, the sentiment reflects a strong commitment to customer satisfaction, with insights that empower pet owners while addressing their unique challenges.

This summary is generated by AI, based on text from customer reviews

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Michelle N.
California
1 review
15 helpful votes
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I would first like to thank you for the emails. I greatly appreciate them! Your approaches have helped me with King already. When he's jumping and I simply ignore his behavior, as you said, he stops within a very short amount of time. Also, praising him with just simply saying good has worked great. I'm not sure if that has worked or made a difference for anyone else but it truly did for me. Thank you for free tips and advice. I'd not be fortunate enough to have something like this otherwise.

Date of experience: June 9, 2020
Nicole K.
California
1 review
0 helpful votes
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I have received your emails and thank you so,so very ,very much they have been extremely helpful. I wont lie it is still a work in progress but I can most defiantly see that its working as Prince is already calming down a lot sooner than he normally does when jumping up on anyone he can get close enough to, he actually has started to listen to me now and understands what hearing my voice at these times mean. Trust me when I say how much nicer it is to take him for a walk now. Thank you so much for all your help and I look forward to receiving your gift & your next email step to making my Prince an amazing & wonderful dog.

Date of experience: June 9, 2020
Canada
1 review
0 helpful votes
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Training a Pomeranian
August 9, 2020

Our pup was terrible at biting. Like all pups his teeth are needle sharp and it was becoming a real problem. Your suggestion of simply putting him down on the floor and not making a fuss has resulted in much less biting.

Date of experience: August 9, 2020
New Zealand
1 review
2 helpful votes
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I was rather unfortunate to find this website when I was looking for some advanced training material. On requesting their e book, the requests just went on and on and everytime my account got debited even when I tried to put out, problem is they have my credit card number so it was easy to suck you dry. After numerous emails and tickets, still have not heard anything or received the DVD's and books I paid for. Through their face book I managed to get to a bid that referred me to a "human" who conveniently replied, but have heard nothing more.
Piss poor effort on the e book and service. Be warned this "company" is a scam and avoid using them.

Date of experience: May 22, 2020
Nancy R. TrainPetDog Rep
over a year old

I have found your orders Mr Ferreirs.
The DVDs you had ordered are online videos. We are emailing the links to access those.
Nevertheless, since you are not happy with our product, I am refunding all your transactions.
It'll take 4-5 business days for the refunds to appear in your credit card statement.
Thanks
Nancy Richards
www.TrainPetDog.com

West Virginia
1 review
0 helpful votes
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Misleading information
October 24, 2020

Legal department, or upper management will not return phone calls regarding concerns. Beginning to feel very bad about this company. Apparently this issue will go directly to their insurance carrier. Additionally the headquarters appears to be in a different country, I was charged additional fees because it was from other country.

TrainPetDog attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 24, 2020
Indiana
2 reviews
0 helpful votes
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I did not know how to get back to find my answers in Ask an Expert. Sally was very helpful. We went through all the points to helping us be more alpha with our puppy and we feel we can do this and are seeing improvement already.

Date of experience: September 27, 2020
Kentucky
1 review
0 helpful votes
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There were no behavior therapist within 50 miles of...
August 2, 2023
Updated review

There were no behavior therapist within 50 miles of me. That suggestion is out.

I got lots of other useful hints, but may not be able to do all of them. There is really no space limiting room we can put her in. I did put four beds where she usually uses the rug. But that itself may not work. I will try using the playpen idea.

She doesn't always respond well to treats, even high value ones. Will try a few and hope for results.

Date of experience: August 2, 2023

I feel reassured that I am doing the right thing
November 10, 2022
Previous review

I feel reassured that I am doing the right thing.

Date of experience: November 10, 2022

I feel like we have made so much progress with this...
October 6, 2022
Previous review

I feel like we have made so much progress with this dog and Sally has been a big part of helping us know what to do, so I was glad to get to talk to her again tonight and get some more good ideas from her.

Date of experience: October 6, 2022

I have specific plans and new ideas
October 20, 2021
Previous review

I have specific plans and new ideas

Date of experience: October 20, 2021

The call was good, we needed some more insight into...
August 27, 2021
Previous review

The call was good, we needed some more insight into our dog.

Date of experience: August 27, 2021
Oregon
3 reviews
1 helpful vote
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Outstanding advice!
May 5, 2021

I've only subscribed for three days, but already I've learned how to discourage jumping and our puppy's play biting. I was encouraging that without realizing it! We so appreciate all of Nancy's tips--especially her loving approach. My neighbor's strong suggestion to discourage jumping was to shoot my puppy in the face with a squirt bottle, to assert dominance. I refused, glad I did! Thanks, Nancy!

Date of experience: May 5, 2021
Texas
1 review
0 helpful votes
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Effective Training
January 1, 2024

I've been training my baby with this process and fit her breed most people can't believe how mild mannered my female Rottweiler is. The training is very effective however it takes time and patience of the owner. It's best to have only one trainer as not to confuse your puppy. I love this class.

Date of experience: January 1, 2024
Shirley X.
California
1 review
15 helpful votes
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I did read your first 2 emails in preparation of us receiving our 7 week old Husky, Diesel, this coming weekend. We will definitely use your techniques to train our new puppy :) My daughters and I are very excited to receive your book and your future newsletters. Thank you for sharing your knowledge and talents with others. Have a blessed day.

Date of experience: June 9, 2020
Canada
3 reviews
0 helpful votes
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Early Days
March 22, 2023

I am so glad Sally called and she picked up on what my dog was doing after being walked. If the grain-free food has caused her heart to enlarge, i hope I can help reverse it by changing food right away. My veterinarian suggested the same foods as Sally. They found no problems with Lucy after a thorough exam. I am to take her back immediately if she comes home with the same problem. At that time they can see first hand what is happening and will then suggest more testing.

Date of experience: March 22, 2023
California
2 reviews
37 helpful votes
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Complete scam..
October 22, 2014

Complete scam. I have paid for the training book about two months ago. I have left dozen messages n received three calls back with we r sorry its on its way n still no training book. I'm frustrated n upset at how there r people who take advantage of others to make money. I will not stop calling n making it a priority in calling as many times as i can through out the day n night until i receive what i have paid for. I too wish that I had read the reviews prior in wasting my money, time n energy. Karma is a beautiful thing. How many people can u screw

Date of experience: October 22, 2014
GB
1 review
18 helpful votes
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Thank you.
January 16, 2017

I almost got sucked in to this training course. At the last minute I decided to see if their were any customer reviews. Thank goodness I did! After reading them on this site I decided not to go ahead. How do these people sleep at night, stealing people's hard earned money, nothing but thieves. Need locking up!

Date of experience: January 16, 2017
Dorothy H.
California
1 review
6 helpful votes
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We read with interest your emails regarding training our beautiful Shih Tzu, Zac.He is generally a well behaved little man and adored by Yvonne & Myself but does have a little naughty streak at times!Your emails are excellent and expressed in plain English. Your words of wisdom are common sense but like a lot of dog owners we forget that our job is to make our little friends obey commands when they do not speak English and hence have to have repetitive instruction in order to get the message. Keep up the good work.

Date of experience: June 9, 2020
DO
1 review
0 helpful votes
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It's been great.
July 31, 2020

I feel as if I'm receiving these tips just for me. It's great, they emails are not heavy with information that's hard to digest, they keep it simple yet so didactic, and it's so obvious that the author speaks from actual research and years of experience. I'm loving it, eager to learn more.

Date of experience: July 31, 2020
Colorado
1 review
0 helpful votes
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Excellent Training Program and Trainers!
April 13, 2023
Updated review

I feel more confident in the ways I am working with my dogs. The trainers have always given me such great advice and things we can do to improve our dogs behavior. It's hard training two at one time but all of the trainers, especially Paula and Sally, are so encouraging and helpful.

Date of experience: April 13, 2023

Great Instruction and Support
July 21, 2022
Previous review

Sally was so helpful with her advice and insight. It was interesting that things that she said are things I had seen with other dogs we have had, but had not thought about with these puppies. I really appreciate all of the trainers and their eagerness to help.

Date of experience: July 21, 2022

A wonderful detailed and thorough training program!
May 16, 2022
Previous review

There is so much information - videos and detailed instructions. We had success right away. The call with trainers has been exceptionally helpful also.

Date of experience: May 16, 2022
Carol M.
California
1 review
0 helpful votes
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I cannot say enough how helpful and valuable everything you have sent me is! I thought about hiring a professional trainer which is quite costly but thanks to your very comprehensive information I can easily do this on my own and form a stronger bond with my puppy! Thank you so much!

Date of experience: June 9, 2020
Texas
1 review
0 helpful votes
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Awsome!
September 29, 2020

Me and my puppy, Turbo, had some trouble getting him to stop jumping, and he was pretty scared. After all, we took him from his family. But I've had a ton of help and tips on here that helped us a lot. Thank you!

Date of experience: September 29, 2020
Indiana
1 review
0 helpful votes
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Great tips and ideas from trainer Sally
December 1, 2024

Great tips and ideas from trainer Sally. I really enjoyed and appreciated talking with her.

Date of experience: November 21, 2024
Indiana
1 review
0 helpful votes
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This was very reassuring
September 28, 2021

This was very reassuring. I was afraid we were doing something wrong or the puppy never would quit having accidents. Sally helped us learn about her anatomy and her brain and how they don't develop at the same time.

Date of experience: September 28, 2021