Sitejabber Website Reviews and Complaints
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TrainPetDog

Overview

The company has garnered a positive reputation for its knowledgeable and supportive staff, particularly in providing tailored advice for pet training and behavioral issues. Customers frequently express appreciation for the helpfulness and empathy demonstrated by trainers, fostering a sense of reassurance and confidence in managing their pets. However, some reviews suggest a desire for extended consultation time, indicating a potential area for improvement in service delivery. Overall, the sentiment reflects a strong commitment to customer satisfaction, with insights that empower pet owners while addressing their unique challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days
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Indiana
1 review
0 helpful votes
Follow Shruti B.
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I was glad to talk with Sally and get some good ideas of what I can do to help my dog quit being so upset. I had not realized that all of her behaviors are anxiety-driven.

Date of experience: June 24, 2021
Indiana
2 reviews
0 helpful votes
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I learned a lot
September 1, 2024

I learned a lot. These calls are just wonderful. I'm glad to have these calls.

Date of experience: August 22, 2024
Indiana
1 review
0 helpful votes
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Very helpful call
November 10, 2024

Very helpful call - I think the tips and ideas we got will be very helpful.

Date of experience: October 31, 2024
Indiana
1 review
0 helpful votes
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All the advice is really helpful since I haven't had a puppy since I was seven years old. You were able to answer all my questions and give me good tips.

Date of experience: October 13, 2020
Tennessee
1 review
0 helpful votes
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Fantastic!
February 27, 2021

Fantastic! I wish your organization had all this written down because I'm not sure I got it all in my notes. (Sally then said she'd email them the written instructions.) Fabulous!

Date of experience: February 27, 2021
GB
1 review
13 helpful votes
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Please do beware Nacy Richards and co are CROOKS they will bombard you with e-mails making all kinds of claims and offering free this and that sign up today so as not to miss this free offer etc. Avoid at all costs you will be robbed blind I can only warn you.

Date of experience: January 17, 2011
California
1 review
14 helpful votes
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WHAT A NIGHTMARE
January 3, 2017

Have been charged every month for services I cannot access online. I have repeatedly called to cancel and emailed. No response. Don't waste your money.

Date of experience: January 3, 2017
South Africa
1 review
0 helpful votes
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Training is working on my fluffy
September 29, 2020

I had no idea whatsoever about a puppy and taking care of it but since I followed the instructions I'm becoming a better person than I was before with my puppy. Thank you very much.

Date of experience: September 29, 2020
Indiana
1 review
0 helpful votes
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I feel like this puppy is just too much for my wife and I at our ages and I'm not sure that what we were told tonight will make anything any better. We have listed the puppy for sale.

Date of experience: June 1, 2023
Canada
1 review
0 helpful votes
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Glad I found this
February 13, 2024

I am so happy I found Train Pet Dog. I had been struggling with my Shepherd Labrador Retriever as a first-time dog owner, but things changed when I started using the tips from TrainPetDog for housebreaking my puppy.

Date of experience: February 13, 2024
New York
1 review
0 helpful votes
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Very knowledgeable and helpful since we were doing everything wrong!

Date of experience: August 21, 2024
California
1 review
0 helpful votes
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Amazing
June 17, 2020

I got a Labrador puppy she's possibly a mix I'll know once the DNA is done and I started to try and train her and look at things so when I searched I found this site and it has helped so much she's already going and using her potty pads she does really good in her crate and I'm just taking it step-by-step to work on the rest this is an amazing program

Date of experience: June 17, 2020
Florida
1 review
10 helpful votes
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I'm on disability, I ordered the course and also paid for monthly membership thing. Thought it was my phone, that it wouldn't bring up any of the sites I received. After $150 plus $37 elite members fee, still no access to anything. I tried to let them know I coudn't bring stuff up. Fraudulent charges on card, so card is temporally frozen. Then I get text monthly payment not going thru, called and they were supposed to return my call. GOT CANCLED, (Ok by me I guess after seeing the other reviews)won't get my money back, but no more charges either! I did receive the paper back book though, verry expensive paper back at that price! Any way hope others have better luck, me im an IDIOT, and in dept for something I believed could help. Good thing for other reviews, I will cancel frozen card and get new one so no more fraudulent charges can be made, it won't exist anymore. As to that a big THANKS, good luck to anyone else and as for the company, carma sucks.

Date of experience: November 9, 2017
Nancy R. TrainPetDog Rep
over a year old

Sorry to learn about your experience Wendy. We will refund your charges immediately. Can you please email to info@trainpetdog.com with your email ID?

Indiana
1 review
0 helpful votes
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This all makes so much sense!
July 14, 2022
Updated review

This all makes so much sense! I was hoping for a procedure I could do by myself and what Sally told me is very doable by myself and sounds like it will work great.

Date of experience: July 14, 2022

Hopeful and reassured, and informed
February 9, 2022
Previous review

Hopeful and reassured, and informed. We feel confident that we can help.

Date of experience: February 9, 2022
Indiana
1 review
0 helpful votes
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I talked to a trainer several months ago and the advice helped me solve my problem with my dog. Therefore, I cancelled my subscription. However, I keep getting calls from trainers. It is annoying.

TrainPetDog attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 2, 2023
Nancy R. TrainPetDog Rep
over a year old

We are sorry about this Mark. There was a technical glitch that got you added to the call list again. We have identified the problem since and we are fixing this asap. You will not be contacted again.
If you have Canceled you subscription, please be assured you will not be charged, even if you have received a call by mistake. Apologies again.

Indiana
1 review
0 helpful votes
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The call was enlightening!
January 5, 2023

The call was enlightening! I like the way Sally took commands he already knows and taught me to use the in different situations as well as teaching my dog a couple of new commands.

Date of experience: January 5, 2023
Tennessee
1 review
0 helpful votes
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The trainer was 15 minutes late in calling
March 6, 2021

The trainer was 15 minutes late in calling. I called her 4 times and she refused to answer. When she did call, she gave me this stuff about having other people to talk to.

Date of experience: March 6, 2021
California
1 review
0 helpful votes
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Great tips - it really helped!
November 19, 2020

You have recommended great tips to me that actually work, unlike every other website I've gone to. I can actually see the change happening in my dog, and I can't thank you enough! :)

Date of experience: November 19, 2020
Nevada
1 review
0 helpful votes
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Helpful for 1st Time Pawrent
October 1, 2020

Very informative, easy to understand and helpful specially for first time pawrent like me. Thanks a bunch again Nancy! She and her team deserved the highest recommendation!

Date of experience: October 1, 2020
Indiana
1 review
1 helpful vote
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Excellent starter training tips!
December 2, 2020

Just reading the emails daily with tips and tricks that you may be doing wrong (and I WAS, not knowing) made complete sense when it comes to German Shepard's training and behaviors. Working on these already has helped ALOT!

Date of experience: December 2, 2020