TravelSmith

TravelSmith failed in four separate instances on an order, product return, and product replacement. They wasted literally hours of my time, and I never received merchandise, and it was seasonal and I had counted on receiving it to use during that time of year (winter). They never contacted me to tell me an item was out of stock (which I ordered over the phone, and the rep never said it was out of stock), or that they were issuing a refund on the entire order instead of sending the other item I had ordered. They just did what they did without even attempting to get in touch with me, let alone to ask me how I might like to proceed. When I pointed out all of the errors they had made and their complete failure to get in touch with me at any point, their response was basically, "too bad." I will never shop with them again.

We had been customers of TravelSmith for years. I purchased a blazer for my husband and he wore it several times but the lining kept showing out of the jacket.

In the past, we would mail items back to TravelSmith(for example, a zipper that broke and they fixed it and sent it back) to be fixed. So, I mailed the blazer back to TravelSmith and asked them to fix the lining.

They cannot find the jacket and also told me they do not fix items any more. I am so disappointed in TravelSmith. I want the blazer back even with lining sticking out of sleeves.

Went to order on-line and they had free shipping for orders of $50. I had $100 for two items. I wanted expedited shipping. First they charge $8.00 extra for EACH item. Then when I selected this method for both and went to check out the shipping was $27.95. I called customer service and they said when you select expedited shipping it adds onto the regular shipping, so there is not free shipping this way. Can they not see how stupid this is?
I did not order.

I ordered a gift for a friend. Travel smith contacted me over and over again to say the item was on backorder. I called to speak to a representative and was told the gift would be shipped in a few days. The next day I received a email informing me it was on backorder! I attempted to speak to a customer service rep many times to cancel. I wasted precious time hanging on and on and on. Finally I spoke with someone who was rude and just made my already bad mood worse. She ends up telling me that my order was cancelled in late February, but I never got through to do it. What a mess. Good-bye TravelSmith. It hasn't been fun.