TravelSmith

Took about 10 days to get my order after placing it. Order says "FedEx" but it's really the U.S. Postal Services. Cost was $22 to ship stuff to me. Return to ship back to them is $7.50. Far far far too expensive to shop online. I am only keeping one thing out of an order of 6 items. Quality of a jacket is paperthin and see through. Cardigan is much too larger even in my original size. Tops were supposed to be "reversible" but they're really just pinned at the bustline so it gives the "illusion" it is a v-neck. Material was too clingy. Would not order from here again and I am afraid that pants I DID keep are going to be collecting things because they are very staticy. Forget it.

These were the worst clothes I have ever seen! They were horribly wrinkled when I removed them from the packages. They were poorly made. Cheap looking. The fit was terrible and very unflattering. I returned everything. I was not given a full refund. Initial shipping, a portion of the taxes, and return shipping at my expense.
I ended up purchasing Antonio Melani clothes from Dillard's that traveled very well (no ironing), fit nicely, and were very flattering.
I will never purchase anything from Travelsmith again. Not only will I never recommended Travelsmith, but I will warn anyone that asks.

Travelsmith advertised a sale on travel underwear, similar in appearance to some I had purchased from them several years ago. The price looked good (too good to be true, it turned out), and I was also a little disappointed at the high price of "P&H" for an item so light in weight and NON-fragile.
I brought the underwear with me on a trip abroad and discovered on second wearing that the elastic in the leg holes was too weak to close the garment around my legs. This was a different fit and performance of the items they used to sell.
When I got home from the trip, I intended to return them for refund or exchange. I found the packing slip for the items to discover that my purchase was All sales final, that is, "No return or exchanges accepted" and FURTHERMORE, they added insult to injury with the phrase "This message supersedes the return instructions printed on the back"!
Needless to say I am not only disappointed in the DIMINISHED quality of the merchandise, but also disappointed with the SOUR quality of their customer service policy.

I am a long time customer of TravelSmith - and was shocked and very disappointed with the new ownership of TravelSmith - I was told they are not honoring the warranty on products purchased before they bought the company. The main zipper on a roller bag that I purchased broke, while still under warranty, and I was told the new owners will not honor the 3-year warranty on the product. Is there a headquarters I could send a letter to to complain?